Hello,

My Toneport UX2 has stopped working and I cannot figure out what has happened. Any help or advice you can offer would be greatly appreciated. I've had it under a year and have only used it sporadically but it has worked fine up till now.

When plugging in my guitar/bass - no sound is coming through the headphones and the meters are not moving. Headphones are plugged directly into the UX2/volumes are all turned up. The headphones do work through the UX2 with sound from my pc (video/music etc) and the meters do move in this case, so the problem seems to relate specifically to the the guitar ports somehow.

I have tested cables and instruments through my amp and these are working fine - just not via UX2.

I have tested various different USB ports and this makes no difference and I do not use a USB hub.

Ensured using latest drivers for my system.

I have tried a multitude of different uninstallations and reinstalls using the Line 6 uninstaller and ensuring that all drivers etc are also removed. I have also disabled anti-virus when reinstalling to see if this might be a conflict.

I worked through the advice in the USB Audio Troubleshooting section and applied any that I hadn't already. But given that the device was working up until now, none of these have had any effect. I have fallen short of messing with the BIOS and completely reinstalling the OS.

I tried deathorizing and reauthorizing the device in the hope that this would help - but no luck.

I have tried doing this using Line 6 Monkey 1.50 but his does not detect my device at all and gets stuck on the scanning for devices so have used 1.43.

Once I have got to the stage were I reinstall Pod Farm 2 - the UX2 show up in the hardware (so presumably is detected) but still no sound. I have tried unplugging the USB whilst Pod Farm is on in order to redetect the UX2, which it does, but still no sound.

I have filled out the profile with details of of my PC and am using Vista.

Have had a pretty good trawl through the support pages and many similar problems that people seem to have encountered, so any help would be much appreciated as I have only really started to use the device regularly in the last month so it is effectively almost brand new despite my purchasing in February 2011.

Thanks in advance.