Currently Being ModeratedJan 28, 2012 10:58 AM (in response to Chardie)Re: Line 6 TonePort POD Studio UX2 PROBLEMS.
DEAR LINE 6
This is the second unanswered post Ive submitted to this forum about my interface.
I am honestly having THE MOST terrible experience with my Toneport UX2. In the last 2 days it has progressively gotten worse and worse, to the point where watching a simple .avi video file presents white noise, distortion, and artefacting every ~10 SECONDS - to the point where I have to unplug it and walk away.
I would dearly love an answer as to why these problems keep reoccuring. I have done everything there is to do to try and make the sound work normally, and followed all guidelines posted on similar topics for similar problems, but it is all to no avail. I cannot do anything with this interface as it is seriously destroying my ears, and have to revert to a crappy analog soundcard just to get any sound, which is totally voiding the point of why I bought this interface in the first place.
If a solution cannot be found or if a simple reply cannot even be posted then Im afraid I will eventually have lost all faith in your company and products, where this interface reigns as the most expensive and most faulty hardware Ive ever bought.
Currently Being ModeratedJan 31, 2012 11:43 AM (in response to Chardie)Re: Line 6 TonePort POD Studio UX2 PROBLEMS.
White noise is usually attributed to a USB audio device not getting enough power. Are you connecting the UX2 to a USB hub? Have you tried different ports and cables? Do you have "power saving" opinions selected in your motherboard's BIOS? Have you updated your motherboard and video card? Have you overclocked anything or installed any hardware in your custom PC that could draw power away from the USB ports on the motherboard? If you connect the UX2 to another computer does it exhibit the same behaviour? Please look over our USB Audio Troubleshooting Guide:
Line 6 Customer Support
Currently Being ModeratedFeb 5, 2012 11:13 PM (in response to Line6david)Re: Line 6 TonePort POD Studio UX2 PROBLEMS.
Thanks for the reply.
- Its not on a hub,
- I dont have any other cables as it is an uncommon USB cable type, and didnt/shouldnt need to go buy another just to test that. Its a brand new cable with the brand new interface and couldnt possibly have worn out/broken...
- No power saving options are on, as I am putting all the power/stability I can into the overclock, which by the way is completely stable and presents no issues.
- Drivers are always up to date. When probelms started, I double checked AND reinstalled new drivers for everything anyway.
- I dont have another PC to try this out on, but Ill see what I can do to try it out.
- and finally, I do overclock. Drawing the power away from motherboard components for the CPU and otherwise seems entirely possible. I have the ability in my BIOS to increase the voltage on the southbridge which would give more power to the components suffering voltage loss (such as USB ports), and as such have tried small increasing increments. I didnt want to increase any voltages until someone actually suggested that I was probably suffering voltage loss across the board.
[EDIT]: So far, with any change in motherboard USB voltages and otherwise is having zero effect. I have at this point literally tried everything, including any suggestions put forward by Line6 and can only sum it up to this - either my motherboard is faulty in the way it delivers stable constant power to the USB slots (although I dont have any other USB problems) or the interface is faulty. I played an .avi file yesterday which presented white noise every 10 seconds or less, and in comparison a YouTube video will blurt white noise every 5 minutes or so. In my studio program (FL 10) It doesnt happen at all some sessions, and other sessions it will be unbearable.
Either way, my ears hurt and I have suffered too many headaches with this thing and I dont know if I have any options left other than to get a new computer or a new interface or both, something I dont really want to do either way.
Since I bought this interface from the US and had it sent here to to AUS, I dont see an RMA happening. What options do I have, assuming my computer legitimately isnt at fault?
Reason for editing: Nothing worked.
Reason for extra edit: What even!?!?!?
Ok EXTRA EDIT
I found this which was one of those regular windows flags outlining issues with my PC. I usually disregard them as Ive already dealt with whatever it says.... although this is what I found. [Direct copy-paste from the proposed 'problem']
Search for a driver for Line 6 TonePort UX2
Your version of Line 6 TonePort UX2 isn't compatible with this version of Windows.
You are using Windows 7.
Line6 may have upgrades or other possible solutions to help make this device compatible with this version of Windows.
So because Im using windows 7, I am therefore incompatible with this entirely? Thats quite a large problem if its true because Win7 has been out for a while now and another windows OS is on its way. Im not going to revert to WinXP or something just to be a little more compatible either. Windows could be wrong and Line6 couldve designed the drivers for Windows 7 (I would hope, because the website driver download says it is) but Windows is saying otherwise and since Im having these problems, Im kinda taking Windows' side here. I am even entirely suspecting that the drivers are bad.
Currently Being ModeratedFeb 17, 2012 8:45 AM (in response to Chardie)Re: Line 6 TonePort POD Studio UX2 PROBLEMS.
You did not clarify whether or not you have tried it with all available USB ports or not. With a custom built PC it could be possible that some ports work better than others. In addition, trying another USB cable is still a valid suggestion as cables can go bad.
Based on the information you have provided so far, it seems as though the problem occurs with more memory intensive tasks on the computer, looking at your comptuer specs you only have 2GB of RAM so I would suggest that you optimize your Windows 7 computer for performance to provide more resources for your computer to stream audio. Microsoft has official instructions on how to do so available at the link below:
If you are still experiencing this noise, I think it would be a good idea to try the UX2 on another computer to see if the problem is the UX2 hardware itself. To do so install the latest drivers onto the test computer to ensure the UX2 is properly set up. Test it by running it through tasks where you would normally experience the white noise to see if it happens on the second computer, if it does, the problem is most likely with the UX2 USB port connection.
Currently Being ModeratedFeb 18, 2012 10:10 AM (in response to Chardie)Re: Line 6 TonePort POD Studio UX2 PROBLEMS.
I have the same problem...I am no technical expert...but a friend who works with computers noticed that Blackberrys and other similar devices cause interference with digital recording equipment...and I noticed this too.....specifically when using a zoom H2 handheld digital recorder ...at a concert...if someone nearby is using a Blackberry or similar device...distortion ..'bursts of white noise' are heard when the zoom H2 digital recording is played back....the problem we are facing may be related to people nearby using Blackberrys...the problem with the Line 6 is that one can record a track...and the white noise bursts are not heard when that recorded track is played back...in other words...the noise is not part of the recording itself ..but is interfereing with playback....this is only an guess...but perhaps Line 6 was designed by engineers unaware interference could occur... if interference is caused by Blackberrys...is there a way to add 'shielding' to the Line 6 hardware or cables ? ...(like when an AM radio station is heard when using an unshielded guitar cable or pickup ...see link ...http://www.crownaudio.com/kb/entry/163/
Currently Being ModeratedFeb 22, 2012 11:07 AM (in response to Chardie)RE: Line 6 TonePort POD Studio UX2 PROBLEMS.
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