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1111 Views 6 Replies Latest reply: Feb 22, 2012 11:07 AM by Line6Don RSS
Chardie Just Startin' 6 posts since
Sep 24, 2009
Currently Being Moderated

Jan 27, 2012 7:31 AM

Line 6 TonePort POD Studio UX2 PROBLEMS.

I am having an incredibly annoying issue with my UX2 USB interface. It works with output to headphones and input with a guitar / mic, but the problem is with the bursts of white noise. Now before anyone refers / reminds me about existing topics on this issue, I must point out that I have tried all suggestions to fix it and cannot at all find much improvement. Ive used all types of drivers, changed all the buffer sizes available in the software, and windows options (from 44100/16 --> 48000/24) to NO avail. I do run a custom built PC with Windows 7 which is usually 24/7 overclocked without an issue, but having reset to stock settings and all kinds of configurations with all of the latter settings, I just cant have a nice uninterrupted experience with this and my ears are bleeding from the torture of enduring shockwaves of brain-shattering noise.

 

- Is it possible that the hardware itself is faulty?

 

Circumstances which include white noise bursts are only specifically when audio is initiated from a program, such as:

 

- my studio programs (FL Studio, etc)

- multiple media programs (VLC, Windows Media Player Classic Home Theater x64)

- music applications (iTunes, etc)

- games (Skyrim, etc)

 

Im not even able to watch movies of all qualities and formats (cant even watch a good 1080p with DTS) or use anything involving sound, and is forcing my opinion to be that the money I spent on this interface was a total waste. I ditched my PCI-E sound card for this because it was only capable of analog, couldnt support good proper speakers, and actually produced a bit of distortion - plus I needed this interface to connect a pair of $500-a-piece studio monitors (but Im not going to with this issue at hand).

I dont want to have to buy another interface, and I was relying on Line6 for quality, aesthetics and funcitonality. Someone, please help me with this as I can no longer endure the painful screams being shouted at me thru this box.

 

Side-note: I did purchase it from overseas (shipped from USA to AUS) but it was brand new out of the box with no damage and was well wrapped and all. I doubt shipping caused internal damage to a solid state board, but I could be wrong.

  • Line6david Line 6 Support 5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Jan 31, 2012 11:43 AM (in response to Chardie)
    Re: Line 6 TonePort POD Studio UX2 PROBLEMS.

    Hi,

     

    White noise is usually attributed to a USB audio device not getting enough power. Are you connecting the UX2 to a USB hub? Have you tried different ports and cables? Do you have "power saving" opinions selected in your motherboard's BIOS? Have you updated your motherboard and video card? Have you overclocked anything or installed any hardware in your custom PC that could draw power away from the USB ports on the motherboard? If you connect the UX2 to another computer does it exhibit the same behaviour? Please look over our USB Audio Troubleshooting Guide:

     

    http://line6.com/support/docs/DOC-4282

     

    Thanks,

    David

    Line 6 Customer Support

      • Line6Don Line 6 Support 5,275 posts since
        Mar 14, 2011
        Currently Being Moderated
        Feb 17, 2012 8:45 AM (in response to Chardie)
        Re: Line 6 TonePort POD Studio UX2 PROBLEMS.

        You did not clarify whether or not you have tried it with all available USB ports or not. With a custom built PC it could be possible that some ports work better than others. In addition, trying another USB cable is still a valid suggestion as cables can go bad.

         

        Based on the information you have provided so far, it seems as though the problem occurs with more memory intensive tasks on the computer, looking at your comptuer specs you only have 2GB of RAM so I would suggest that you optimize your Windows 7 computer for performance to provide more resources for your computer to stream audio. Microsoft has official instructions on how to do so available at the link below:

         

        http://windows.microsoft.com/en-us/windows7/Optimize-Windows-7-for-better-performance

         

        If you are still experiencing this noise, I think it would be a good idea to try the UX2 on another computer to see if the problem is the UX2 hardware itself. To do so install the latest drivers onto the test computer to ensure the UX2 is properly set up. Test it by running it through tasks where you would normally experience the white noise to see if it happens on the second computer, if it does, the problem is most likely with the UX2 USB port connection.

  • tr2036 Just Startin' 6 posts since
    Sep 13, 2009
    Currently Being Moderated
    Feb 18, 2012 10:10 AM (in response to Chardie)
    Re: Line 6 TonePort POD Studio UX2 PROBLEMS.

    Chardie

    I have the same problem...I am no technical expert...but  a friend who works with computers noticed that Blackberrys and other similar devices cause interference with digital recording equipment...and I noticed this  too.....specifically when using a zoom H2 handheld digital recorder ...at a concert...if someone nearby is using a Blackberry or similar device...distortion ..'bursts of white noise' are heard when the zoom H2 digital recording  is played back....the problem we are facing may be related to people nearby using Blackberrys...the problem with  the Line 6 is that one can record a track...and the white noise bursts are not heard when that recorded track is  played back...in other words...the noise is not part of the recording itself ..but is interfereing with playback....this is only an guess...but perhaps Line 6 was designed by engineers unaware interference could occur... if interference is caused by  Blackberrys...is there a way to add 'shielding' to the Line 6 hardware or cables ?   ...(like when an AM radio station is heard when  using an unshielded guitar cable or pickup ...see link ...http://www.crownaudio.com/kb/entry/163/

  • Line6Don Line 6 Support 5,275 posts since
    Mar 14, 2011
    Currently Being Moderated
    Feb 22, 2012 11:07 AM (in response to Chardie)
    RE: Line 6 TonePort POD Studio UX2 PROBLEMS.

    We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

       

      In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

       http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

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