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71 Views 6 Replies Latest reply: Feb 17, 2012 4:20 PM by Line6david RSS
pudim Just Startin'
pudim
2 posts since
Dec 23, 2008
Currently Being Moderated

Feb 4, 2012 6:49 AM

Bad Sound after shutdown of Computer

Ever my computer there´s a worng shutdown, my UX2 back with a so bad sound and noises.

I would like know how I can solver this trouble.

 

Regards....

 

Fernando

  • Line6Perry Line 6 Support
    Line6Perry
    6,880 posts since
    Dec 26, 2007
    Currently Being Moderated
    Feb 9, 2012 3:13 PM (in response to pudim)
    Re: Bad Sound after shutdown of Computer

    I'm not 100% sure what you mean yet. Are you saying that your UX2 causes your computer to have a bad shutdown? Or reboot by itself?

     

    1. What operating system software is your computer running, version number-wise?
    2. Have you ever successfully run your UX2 without this problem in the past?
    3. How long have you owned the UX2?
    4. Are you running the more current USB software driver?
    5. Did you try using all the other USB ports on this computer with the UX2 yet? What happens?

     

    Please let us know!

  • pudim Just Startin'
    pudim
    2 posts since
    Dec 23, 2008
    Currently Being Moderated
    Feb 11, 2012 4:03 PM (in response to pudim)
    Re: Bad Sound after shutdown of Computer

    Hi Perry.

    Firstly, thanks for your help....

    below I send the answer for your questions.

     

    I'm not 100% sure what you mean yet. Are you saying that your UX2 causes your computer to have a bad shutdown? Or reboot by itself?

    R: No, Sometimes I´ve a shutdown in my computer with wrong process because all softwares don´t answer or because other problems...the UX2 don´t make a shutdown wrong in my computer....

    So, when I have a shutdown wrong in my computer and restart him my UX2 back with very noises and bad sound.

     

     

    What operating system software is your computer running, version number-wise?

            R: Windows XP Profissional

    Have you ever successfully run your UX2 without this problem in the past?

            R: No, Since that I buy the device I´ve this trouble     

    How long have you owned the UX2?

            R: 12/2008

    Are you running the more current USB software driver?

           R: Yes....

    Did you try using all the other USB ports on this computer with the UX2 yet? What happens?

           R: Yes, the same trouble....

     

    I hope are clarified your doubts....

     

    Thanks in advanced.

     

    Fernando

    • Line6Perry Line 6 Support
      Line6Perry
      6,880 posts since
      Dec 26, 2007
      Currently Being Moderated
      Feb 14, 2012 11:10 AM (in response to pudim)
      Re: Bad Sound after shutdown of Computer

      You've owned this UX2 since 2008... in the past 3 years, have you ever tried installing the Line 6 USB driver on a completely different computer (not the one you're having problems with) and testing the behavior of the UX2 with that system? Does the UX2 affect the 2nd computer identically? Or does it function fine?

  • Line6david Line 6 Support
    Line6david
    5,238 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 13, 2012 2:51 PM (in response to pudim)
    Re: Bad Sound after shutdown of Computer

    Hi,

     

    Is there a loud "pop" when your computer powers off? If so, this is normal for ALL USB audio devices. It is recommended that you turn your speakers off before powering off your computer.

     

    Thanks,

    David

    Line 6 Customer Support

  • Line6david Line 6 Support
    Line6david
    5,238 posts since
    Jan 27, 2010
    Currently Being Moderated
    Feb 17, 2012 4:20 PM (in response to pudim)
    Re: Bad Sound after shutdown of Computer

    +1 to fflbrgst,

     

    You could uninstall/reinstall and see if it helps the issue.

     

    http://line6.com/software/

     

    Thanks,

    David

    Line 6 Customer Support

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