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331 Views 8 Replies Latest reply: Feb 4, 2012 9:40 AM by jordanmoose RSS
jordanmoose Just Startin'
jordanmoose
2 posts since
Feb 1, 2012
Currently Being Moderated

Feb 4, 2012 8:31 AM

POD HD500 & Edit issues

Hello all

 

I have had my POD HD500 for just under a week now and I am having problems with it.

 

I have read similar post relating to the same problems, however the suggestions do not seem to be a permanent fix.

 

The problems I have experienced so far are:

 

  1. The unit makes a horrible high pitched squeal when using the edit software
  2. The expression would not calibrate correctly (wouldn't set to 0)
  3. The HD edit program loads to pedals preset quite slowly

 

I just managed to get the pedal working properly having done several calibrations and I can live with the preset load; but the pod still makes a high pitched squeal when using the edit software.

 

I have re-installed the latest pod firmware and edit software twice now!

 

My PC is not the problem as it is good spec:

 

Intel i5 2500K CPU

Windows 7 64 bit ultimate

16G of low latency RAM

SSD etc.

 

I never experienced problems with Digitech RP500

 

Has everyone experienced these problems, or have I purchased one of the 'bad batch'??

 

Thanks

 

Jordan

Tags: pod, software, pedal, update, pitch, calibration, slow, high, squeal, hd500
  • hitchface Just Startin'
    hitchface
    334 posts since
    Jul 1, 2007
    Currently Being Moderated
    Feb 4, 2012 8:46 AM (in response to jordanmoose)
    Re: POD HD500 & Edit issues

    Don't hold your breath on the EDIT software. Line 6 is working on a fix right now. I am resorting to setting the POD up at chest level while I am sitting at the computer and editing strictly on the unit. Not the end of the world, and no squealing. This also confirms that the problem is within EDIT, not the POD itself.

     

    The presets take a long time to load because there are so many. If you want it to load faster, delete some presets.

     

    Don't worry about having a "dud". Very few have been reported.

    • silverhead Expert Line 6 User
      silverhead
      9,592 posts since
      Apr 1, 2009
      Currently Being Moderated
      Feb 4, 2012 8:50 AM (in response to hitchface)
      Re: POD HD500 & Edit issues

      hitchface wrote:

       

      ...

      The presets take a long time to load because there are so many. If you want it to load faster, delete some presets.

      Interesting idea - have you tried this? I would be surprised if there's any difference. The HD Editor makes no disctinction between a 'deleted' preset and a complicated preset. Of course, you can't actually delete a preset - all you can do is replace a preset with an  'empty' one that has all values essentially zeroed out. But the editor still loads all 512 presets, and I would think it takes just as long for the Editor to load a preset with all values=0 as a preset with all values not= 0.

      • hitchface Just Startin'
        hitchface
        334 posts since
        Jul 1, 2007
        Currently Being Moderated
        Feb 4, 2012 8:54 AM (in response to silverhead)
        Re: POD HD500 & Edit issues

        Hahaha, full disclosure:

         

        I haven't tried it. I just downloaded a few customtone presets of varying complexity and they all came out to the same size...but I have a hard time seeing how a blank patch could also be that size.

        • silverhead Expert Line 6 User
          silverhead
          9,592 posts since
          Apr 1, 2009
          Currently Being Moderated
          Feb 4, 2012 9:30 AM (in response to hitchface)
          Re: POD HD500 & Edit issues

          hitchface wrote:

           

          ...but I have a hard time seeing how a blank patch could also be that size.

          Because every patch/preset requires the full set of available parameter values to be stored, and hence is the same 'size'. The same amount of internal RAM memory in the Editor is required to hold each preset. And every bit (literally, in bit/byte terms) has to be set to some value to represent the parameter value. It takes just as long, and just as much memory, to set the bits/bytes to a value of 0 as it does to set it to a value of 127 (or whatever other combination of 1's and 0's fills the allotted memory space).

           

          Think of it this way. Your kitchen probably has a refrigerator. Does the floor/wall space required for the refrigerator change depending on how full/empty it is?

  • silverhead Expert Line 6 User
    silverhead
    9,592 posts since
    Apr 1, 2009
    Currently Being Moderated
    Feb 4, 2012 8:46 AM (in response to jordanmoose)
    Re: POD HD500 & Edit issues

    jordanmoose wrote:

     

    ...
    1. The unit makes a horrible high pitched squeal when using the edit software
    2. The expression would not calibrate correctly (wouldn't set to 0)
    3. The HD edit program loads to pedals preset quite slowly

    ...

    1. This is a known issue. Line 6 is working on this on top priority basis. An interim fix is expected very soon, withn days I believe. Keep any eye out for a firmware/Editor update.

     

    2. This problem has been reported occasionally. Here are some relevant threads with suggested fixes:

    http://line6.com/support/message/221811#221811

    http://line6.com/support/message/350381#350381

     

    3. I don't know exactly whether your experience is slower than usual. There's actually a lot of presets being loaded (512). On my system this can take 20 seconds or so. If yours is significantly longer there may be an issue; but if it's in that range I would consider it normal behaviour.

    • jordanmoose Just Startin'
      jordanmoose
      2 posts since
      Feb 1, 2012
      Currently Being Moderated
      Feb 4, 2012 9:40 AM (in response to silverhead)
      Re: POD HD500 & Edit issues

      Thanks for the reply guys.

       

      The main reason for the post is the piercing high pitch noise, so hopefully Line 6 will sort this out soon! (making/editing patches via the tiny screen on the POD itself is just annoying)

       

      As for the software taking time to load: it probably is within the 20 seconds period, just wasn't sure whether this was normal as other brand FX units load up almost instantly. Must just be the spec of the PODs hardware...

       

      I do really like the sounds I am able to get out of this, just a bit disappointed to have had these issues pretty much straight out of the box.

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