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251 Views 10 Replies Latest reply: Feb 21, 2012 2:18 PM by posksas RSS
posksas Just Startin'
posksas
8 posts since
Jul 20, 2011
Currently Being Moderated

Feb 6, 2012 8:42 PM

License Manager 1.01 Quits After Log-in Attempt

After purchasing the Metal Shop expansion pack, I haven't been able to successfully log in using the License manager.  When I enter my username and password, the manager closes.  I've tried several different internet connections, and have tried accessing it from a variety of different ethernet ports and wifi spots.  Every 6-7 tries or so, it will inexplicably allow me to log in for a brief duration of time, but as soon as i attempt to de-authorize my license it will close again.  I am currently running on OSX 10.6.8, with a UX2  and the latest versions of pod farm, monkey, and the manager as per the line 6 download page. 

Tags: ux2, license, help, mac, metal, expansion, osx, shop, 10.6, manager, quits
  • posksas Just Startin'
    posksas
    8 posts since
    Jul 20, 2011
    Currently Being Moderated
    Feb 7, 2012 4:48 PM (in response to posksas)
    Re: License Manager 1.01 Quits After Log-in Attempt

    i looked in my console messages, and found this: 

    2/7/12 4:46:48 PMcom.apple.launchd.peruser.501[111]([0x0-0x1b01b].com.line6.licensemanager[192]) Exited abnormally: Broken pipe

     

    anybody dealt with this before?  i think it's what's causing the problem.  i'm not sure how to fix it though

  • Line6Don Line 6 Support
    Line6Don
    5,274 posts since
    Mar 14, 2011
    Currently Being Moderated
    Feb 21, 2012 9:34 AM (in response to posksas)
    RE: License Manager 1.01 Quits After Log-in Attempt

    Since the license has since been returned, we will no longer be able to trouble shoot this situation further.

       

      In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut:

       

       http://line6.com/account/tickets/view/.

       

      Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

    • posksas Just Startin'
      posksas
      8 posts since
      Jul 20, 2011
      Currently Being Moderated
      Feb 21, 2012 2:18 PM (in response to Line6Don)
      Re: RE: License Manager 1.01 Quits After Log-in Attempt

      I really do wish to use the software, but due to poor communication on the part of the line 6 technical support team and extensive delay to answer my question, I've returned the product for the time being.  If i could have a guaranteed way to have the license manager actually work, and be able to be use my purchased product, I would gladly download it.  Is there a way you could manually activate/deactivate my license so I could use the product?  The License manager is the problem, not pod farm itself.  I've noticed this problem on a few other threads as well, and would suggest seriously looking into this issue further for the sake of other customers. 

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