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90 Views 5 Replies Latest reply: Mar 14, 2012 10:55 AM by Line6Don RSS
shredster10 Just Startin'
shredster10
4 posts since
Mar 30, 2007
Currently Being Moderated

Feb 13, 2012 4:57 AM

gearbox

Q just wondering if anybody else as had the same problem as me !!!!!

i reformated my computer an reloaded everything back on ie new version of gear box.....

now i find that my power pack addon isnt showing up on it

can anyone help

Tags: guitarport
  • TheRealZap Expert Line 6 User
    TheRealZap
    11,829 posts since
    Dec 22, 2006
    Currently Being Moderated
    Feb 13, 2012 5:35 AM (in response to shredster10)
    Re: gearbox

    you need to launch monkey, and authorize your computer and devices using the license manager.

  • shredster10 Just Startin'
    shredster10
    4 posts since
    Mar 30, 2007
    Currently Being Moderated
    Feb 19, 2012 7:57 PM (in response to shredster10)
    Re: gearbox

    i launched the latest version of monkey and  and all my devices are in an autherised it still hasn't fixed the problem

    thanx anyway for your help.

  • laplayantonio Guru
    laplayantonio
    2,435 posts since
    Sep 26, 2006
    Currently Being Moderated
    Feb 29, 2012 1:19 AM (in response to shredster10)
    Re: gearbox

    hello

     

    your Guitarport and PC look correctly authorised in your account, are you still having issues?

     

    line6antonio

    • shredster10 Just Startin'
      shredster10
      4 posts since
      Mar 30, 2007
      Currently Being Moderated
      Mar 14, 2012 6:52 AM (in response to laplayantonio)
      Re: gearbox

      Yeah still no joy power pack just wont show up you can see it in my purchase history   but dosnt show in guitar port or pc

      ive done everything reformated my pc reload windows downloaded all software from scratch from line6  updated as reqired using line 6 monkey and it wont show up 

      • Line6Don Line 6 Support
        Line6Don
        5,275 posts since
        Mar 14, 2011
        Currently Being Moderated
        Mar 14, 2012 10:55 AM (in response to shredster10)
        Re: gearbox

        After tracing your purchase history on your GuitarPort, it appears as though you purchased the Power Pack model pack from your previous user account (shmicky). The Power Pack model pack still resides on this account. It was most likely removed from your GuitarPort when you reauthorized after reformatting your computer. You will need to login to your previous account and transfer the license to your new account, to do so check out the instructions available at the link below:

         

        http://line6.com/account/licenses/instructions/

         

        After you trnasfer the license to your new account, you will need to do close all open applications and use the License Manager software to de-authorize and re-authorize your GuitarPort. Make sure to remove the information when prompted to, and then install again when prompted to, this will ensure that you reinstall all of your available Line 6 assets from your account into your GuitarPort.

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