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396 Views 3 Replies Latest reply: Mar 14, 2012 4:28 PM by Line6david RSS
rawalarjun Just Startin'
rawalarjun
5 posts since
Mar 12, 43473
Currently Being Moderated

Feb 13, 2012 10:49 AM

POD HD500 cannot connect via USB

Hello,


I purchased POD HD 500 in July 2011. It has been working awesome since then. Last Weekend onward its not connecting to any computer via USB. My cable is fine as I have checked other POD HD500 with it. I am a recording artist and now its hampering my work big time. Can we have a solution to it asap ?


My POD Serial Number is 21P5C0L6111011501


--

Thanks & Regards

 

Arjun Singh Rawal
Arjun - The Band
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Tags: pod, usb, hd, connect, 500, cannot
  • holeshot1982 Just Startin'
    holeshot1982
    112 posts since
    Dec 2, 2011
    Currently Being Moderated
    Feb 13, 2012 2:05 PM (in response to rawalarjun)
    Re: POD HD500 cannot connect via USB

    Check this thread and see if that may be your issue.

     

    http://line6.com/support/message/354824#354824

    • Line6Don Line 6 Support
      Line6Don
      5,275 posts since
      Mar 14, 2011
      Currently Being Moderated
      Feb 27, 2012 11:58 AM (in response to holeshot1982)
      Re: POD HD500 cannot connect via USB

      What have you tried so far to troubleshoot this issue? What were your results?

       

      What are the specs of your computer? MAC or Windows? Laptop or Desktop?

       

      First make sure to download and install the latest Line 6 drivers for your operating system:

       

      Windows Drivers 4.2.5.1:

      http://line6.com/software/readeula.html?rid=4399

       

      MAC Drivers : 7.1.3

      http://line6.com/software/readeula.html?rid=4321

       

      Once the drivers are installed you will need to install the Line 6 Monkey application from the links below:

       

      Windows Line 6 Monkey 1.51:

      http://line6.com/getrelease?rid=4618

       

      MAC Line 6 Monkey 1.51:

      http://line6.com/getrelease?rid=4619

       

      Once Line 6 Monkey is installed, remove any additional unnecessary USB and firmware devices from your computer when troubleshooting this issue. Make sure to connect it directly to a USB port and not a USB hub, extension, or keyboard of any kind, preferably connect it to a USB port on the rear of computer. Try using additional USB cables and every USB port available until you are able to launch Line 6 Monkey and detect the device.

       

      After Launching Line 6 Monkey apply any updates that are available until you have a green check next to each component.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 14, 2012 4:28 PM (in response to rawalarjun)
    Re: POD HD500 cannot connect via USB

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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