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594 Views 1 Reply Latest reply: Mar 29, 2012 3:27 PM by Kneehow RSS
Philv Just Startin' 1 posts since
Mar 25, 2008
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Feb 25, 2012 10:45 PM

M5 flashing display... Flash update mode

Hello all.  My M5 recently acting up.  The display flashes between a blank screen and short, dim green flash from the edges of the screen.  Sometimes it sounds like a relay inside the box is clicking on & off.  If I hold down the ON/OFF switch, I can get it into "Flash update mode - waiting command".  Other threads on this gave me 2 things to try: Update the flash memory or try another power supply.  I went out and bought a midi interface and Updated the Flash memory.  No go.  I tried another power supply...one rated at 600 mils.  No go.  This is an ittermitant issue, but 90% of the time it is dead in the water.  Today is day 90 of owning this unit.  I've spent the last 3 days troubleshooting and searching for info on my own.  I know it has a one year warranty, but I'd like to know this thing is good and solid before the year is up.

 

The warranty card says to "log an incident online..." yet I cannot find a page to do so.  I can see that I have no open service tickets, yet no place to create a service ticket. There is a local service center in the area....can I just take my unit to them for warranty repair without contacting line 6 or do I have to jump through the hoops before I can obtain service. 

 

Any advice or help is greatly welcomed.  Thanks.

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