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235 Views 4 Replies Latest reply: Mar 15, 2012 10:28 AM by Line6david RSS
radrick Just Startin'
radrick
1 posts since
Aug 12, 2006
Currently Being Moderated

Mar 12, 2012 1:54 AM

Some times no sound on my POD HD

Hi, i am a PDD HD400 user. I´m on the latest Firmware. But some times my HD400 got a very low level sound. Then suddenly the level of the sound comes back.

I tryed different guitars. All the same. I connect the POD HD with XLR or LINE cable to the mixer.

How can i solve this problem!

 

Thx, Richard

Tags: pod, problem, 400, volume_loss
  • mazuwa Iknowathingortwo
    mazuwa
    371 posts since
    Jul 7, 2006
    Currently Being Moderated
    Mar 12, 2012 6:23 AM (in response to radrick)
    Re: Some times no sound on my POD HD

    Many users have problems after doing a firmware update, but then have forgotten to do a global reset after that (that's how it works with my HD500). Save your presets over the editor first!

    If this problem remains it would be interesting if you also have problems from sound over usb to a PC or/and over headphones (directly from the device, not over the mixer). This shows you if there is a problem with the device or with your mixer / cables / amplification.

    Once I had a low volume myself because in my preset the volume pedal was active and the cable moved the pedal.

    • jimsreynolds Power User
      jimsreynolds
      2,227 posts since
      Jun 27, 43450
      Currently Being Moderated
      Mar 12, 2012 5:30 AM (in response to mazuwa)
      Re: Some times no sound on my POD HD

      The HD300 and 400 do not have a Global Settings reset  feature as such, AFAIK.  They have a 'Factory Reset'  which does something similar but wipes out patches.  Therefore, if you want to use this, backup all of your patches first using HD Edit.  You can restore them later.

       

      The reset procedure is to hold down the 'A' footswitch and power up the HD400. 

       

      A factory reset may be worth trying.  On the HD500/Bean/Pro there are some known glitches with firmware versions above 1.40 around sound dropouts but these do not apply to the HD400/300.,  If the reset does not work then check cables.  Also try wiggling all the knobs in case one of them is cocked between two positions.

       

      If all else fails, and the unit is less than a year old, put in a warranty call.

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 12, 2012 4:06 PM (in response to radrick)
    Re: Some times no sound on my POD HD

    +1 to jimsreynolds,

     

    Please reinstall the flash memory in your POD HD400 and let us know the results.

     

    Thanks,

    David

  • Line6david Line 6 Support
    Line6david
    5,196 posts since
    Jan 27, 2010
    Currently Being Moderated
    Mar 15, 2012 10:28 AM (in response to radrick)
    Re: Some times no sound on my POD HD

    Hello. It has been at least 72 hours since we've heard from you. We're going to assume your question has been answered. If it has been answered, please award points to whoever was helpful and/or answered the question.

     

    In the event your issue has not been resolved, I created a support ticket for you so we can continue to communicate. Please respond to the ticket. Thanks!!

     

    Q: What is a support ticket?

    A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

     

    Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all.

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