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428 Views 6 Replies Latest reply: Apr 10, 2012 12:44 AM by Line6ChrisN RSS
jakeandelwooduk Just Startin'
jakeandelwooduk
4 posts since
Mar 17, 2012
Currently Being Moderated

Mar 18, 2012 4:30 AM

Problem Updating XD-V70 Handheld Unit

Hi Guys.

 

I'm really struggling at the moment, i wonder if anyone can help.

I have a XD-V70 system with handheld tranmitter, which is fantastic by the way , and have just purchased a XD-V75 as an additional system.

I plugged in the XD-V75 to my mac running snow leopard and following instructions provided, installed line 6 monkey and connected up the recievers via a trs cable.

Performed the update on the V70 reciever via the v75 and everything went smoothly and i now have the 2.0 firmware on my v70.

 

When i attempted to update my v70 transmitter using the v75 reciever as instructed postioned over ANT OUT B, and after placing the v70 transmitter into update mode by turning on unit, turning unit off, then whilst holding the power off button pressing select 8 times to place the unit in to rf update mode. i tried it in every position and it still would not detect the transmtter and wont update.

 

Am i being really thick?, i am pretty computer savvy usually and i spent 3 hours trying browsing forum and trying different things.

 

Could it be a problem with my transmitter, or that im running a mac?.

 

Any ideas would be greatly appriciated.

Regards

 

jakeandelwooduk

 

UPDATE: I did get a new XD-V70 transmitter exchanged for my original handset a few months back, as that one had a faulty battery compartment.

There is another post with a guy with exactly the same problem as mine, as he cant get his transmitter loader mode to stay on screen and the line 6 just reboots itself.

And mentioned about it possibly being an alpha unit?

Don't know if this helps.

  • chrispeters29 Just Startin'
    chrispeters29
    23 posts since
    Mar 7, 2012
    Currently Being Moderated
    Mar 18, 2012 4:52 AM (in response to jakeandelwooduk)
    Re: Problem Updating XD-V70 Handheld Unit

    i had similar prob...this document sorted it for me...took me a while to get it right ...

     

    http://line6.com/support/docs/DOC-2583

     

    Make sure you switch all all firewalls and anti virus.

    If you have done all this , it maybe a mac problem ??

    • jakeandelwooduk Just Startin'
      jakeandelwooduk
      4 posts since
      Mar 17, 2012
      Currently Being Moderated
      Mar 18, 2012 5:48 AM (in response to chrispeters29)
      Re: Problem Updating XD-V70 Handheld Unit

      Yes, i followed that guide and what the line 6 monkey told me to do absolutely to the instructions provided, i turned off little snitch and iantivirus when performing the update, it seems to me its more to do with my transmitter being the problem as it shows loader mode but very briefly before getting the line 6 loadup screen, its almost as if it doesnt like being put into loader and then restarts itself. very weird.

      This other thread i found http://line6.com/support/message/355163#355163 explains exactly whats happening a little better.

  • dboomer Line 6 Support
    dboomer
    1,997 posts since
    Oct 13, 2008
    Currently Being Moderated
    Mar 18, 2012 10:06 PM (in response to jakeandelwooduk)
    Re: Problem Updating XD-V70 Handheld Unit

    One thing to try if it kicks out while trying to update a transmitter, but failing.  You should re-boot your computer at this point.

     

    Now when you get back to flashing again ... once in loader mode, when you lay the transmitter on the antenna you should see the LCD screen in the transmitter flash on and off and you may hear your computer ding as it recognises it.  Set the transmitter with the LCD screen facing up and with the battery/body joint right about where the antenna cover joins to the bottom part of the antenna.

     

    I'm not sure from a couple of descriptions here ... so please fill me in.  Are you saying that the "loader on" message appears on the LCD screen of the transmitter and then goes off?  I've never seen that happen.  Once you get into loader mode it should hold there until you sucessfully flash the unit or the batteries run out.  You are using good batteries, right?

     

    If you've got an alpha unit it may not update, but you couldn't have purchased one from a dealer.

     

    Also the instruction must be followed exactly.  There are some things you may think don't sound right, but it allsow all the handshaking necessary.  So even though you think you have followed them, please make absolutely sure.  Trust me, I screwed it up a few times thinking I was following them only to find out I missed something.

    • sdevino Product Dev
      sdevino
      71 posts since
      Jul 10, 43306
      Currently Being Moderated
      Mar 19, 2012 2:02 AM (in response to dboomer)
      Re: Problem Updating XD-V70 Handheld Unit

      The transmitter will exit loader mode but it takes about 4 minutes. The LED should stay lit and say Loader On while in loader mode.

       

      The most critical step most people miss in doing the update is to make sure they are logged into Monkey, although you would not have been able to update the reciever if you had done this.

       

      You are putting the antenna on the Antenna B out right?  And you are still using the V75 receiver for the update, not trying to do it with the updated V70 right?

       

      Steve

      • Line6Tony Line 6 Support
        Line6Tony
        1,917 posts since
        Jan 16, 2007
        Currently Being Moderated
        Mar 28, 2012 11:30 AM (in response to sdevino)
        Re: Problem Updating XD-V70 Handheld Unit

        Hello. We haven’t heard back from you, so we're going to assume your question has been answered. If it has been answered, please consider awarding points to whoever was helpful and/or answered the question so they get the formal recognition.

         

        In the event your issue has not been resolved, we have generated a support ticket for you so we can continue to communicate. Should you need further assistance, please respond to the ticket. With us talking via the ticket, I will mark this thread answered.

         

        Q: What is a support ticket?

        A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link to the ticket when a Line 6 Support Representative responds to it. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support. Also, in your account, click My Account, then click Support Tickets to view the support ticket. Here’s a shortcut: http://line6.com/account/tickets/view/.

         

        Please note: Sometimes support ticket notifications will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host, and also that your email account is receiving messages at all. You may also consider adding Line 6 to your safe senders list.

  • Line6ChrisN Line 6 Support
    Line6ChrisN
    Currently Being Moderated
    Apr 10, 2012 12:44 AM (in response to jakeandelwooduk)
    RE: Problem Updating XD-V70 Handheld Unit

    A RMA return request form has been emailed out.

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