Hi there,

I realize you've put up a notice that says use support tickets for support but I've been trying to do this for the past hour and I keep getting a 404 error.

I've attached a screengrab as a confirmation.

Anyway, onto my issue which I'm hoping can be resolved.

I've basically purchased Pod Farm Platinum 2.5 and installed it and it sounds great.

My issue (on Logic 9.1.7 64-bit / OSX 10.6.8 ) is that after using it in a mix situation it causes Logic to get stuck into some weird behaviour whereby when you single click on any plugin or input/output routing button, it just removes it completely.

I've got the session up right now and it's got a couple of Pod Farm 2's in there and I'm just playing it and opening up, moving, editing, deleting plugins by OTHER manufacturers and there's no problem at all.

The moment I start to open any Line 6 plugins (Pod Farm 2.5 or Elements), at some point quite quickly something happens to Logic whereby when clicking on an empty plugin slot, the menu doesn't come up. This is the first indication that something's wrong.

Holding down command which usually toggles between the first and second tool suddenly also doesn't work.

When holding the mouse button down and moving across to the left or right to an adjacent channel, the channel then starts to flicker like crazy like it's being selected and de-selected very quickly.

Clicking on ANY plugin just literally removes it from that slot - GONE!

Clicking on any output assignment removes it.

Clicking on any input assingment removes it.

Clicking on any AUX send removes it.

I can't actually SET any inputs, outputs, plugins, aux sends or anything.

Other functions DO work still however.

This is behaviour that has ONLY begun since installing Pod Farm 2.5 (I've used Logic since way back in the Creator days before it was even Logic so I'm no beginner, I know this software).

*** WHILE WORKING AGAIN ON THE TRACK I'M SEEING IT ONLY APPEAR WHEN I DOUBLE-CLICK ON A LINE6 PLUGIN. Basically, at some point while double-clicking on a Line6 Plugin, the plugin doesn't actually open - when THIS happens, that's it - game over, then it's locked into it's crazy behaviour. ***

It appears that having a Pod Farm 2.5 instance in my session doesn't stop me working (so far as I can tell) but the moment I start to open up existing Pod Farm instances or add new ones, then very quickly it seems to go into this weird behaviour and the only course of action after that is to save the project, quit Logic and reload.

This basically means that in very real terms, this plugin is all but unusable.

I've tried to raise a support ticket as mentioned above but the support ticket page is giving me a 404 page not found error so I'm not sure what's going on there.

I (and I'm sure a lot of other customers) have paid $300 in good faith that these plugins work. I don't think it's an unreasonable expectation since I have plugins by a lot of other manufacturers (some of them small indie developers) and none of those other plugins cause this behaviour.

Please advise as to what the next best course of action should be.

Do I need to get a refund and somehow relinquish my Ilok license back to Line6?

As it stands at the moment, I'm $300 out of pocket since I just can't use these plugins in any meaningful way.

Please reply ASAP.

Thanks,

Michael

ps - I'm aware that this issue has been highlighted on other threads before now but I'm writing again to try and get some movement on it as it's not fair that people are buying software that has an inherent bug that renders it unusable on a given platform.