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263 Views 6 Replies Latest reply: Jun 1, 2012 8:34 PM by swing_girl RSS
swing_girl Just Startin'
swing_girl
12 posts since
Aug 24, 2007
Currently Being Moderated

May 28, 2012 2:11 AM

Cannot sync custom tunings via Workbench to JTV

I just bought the JTV59, updated to firmware 1.82.  I am trying to set up a guitar with a particular tunnig (Baritone nashville)  with workbench, I managed to get the guitar model into the Custom 1 slot but the custom tuning could not be synced.  I received an error message every time I tried to sync:

 

 

 

An exception was caught.

 

 

cmn.l6java.patch.L6PatchManager$DeviceNotConnectedException: null

App info: Variax Workbench 1.73 release - build 120 - Thu Mar  8 14:53:29 PST 2012

Date: 5/28/12 5:00 PM

In thread: L6Thread - 'Sync Device - task' - started at line6editbase.app.L6EditorApp.StartDeviceTask - line -1

OS: Mac OS X (10.7.4 i386)

Java VM Version: 1.6.0_31

 

 

Stack trace:

 

 

cmn.l6java.patch.L6PatchManager$DeviceNotConnectedException

          at cmn.l6java.patch.L6PatchManager.AcquireDevice(Unknown Source)

          at cmn.l6java.patch.L6PatchManager.BeginSendPatchBlock_Sync(Unknown Source)

          at cmn.l6java.patch.L6PatchManager.BeginPatchBlockSend(Unknown Source)

          at cmn.l6java.patch.L6PatchManager.Synchronize(Unknown Source)

          at cmn.l6java.patch.L6PatchManager.Synchronize_Write(Unknown Source)

          at line6editbase.app.L6EditorApp$SyncDeviceTask.DoTask(Unknown Source)

          at line6editbase.app.L6EditorApp$DeviceTask.Task(Unknown Source)

          at cmn.l6java.core.L6MonitoredTask$TaskThread.Run(Unknown Source)

          at cmn.l6java.core.L6Thread.run(Unknown Source)

 

 

Since there is no manual for workbench and I have looked at all those workbench alternate tuning problems, I am still at a lost how to proceed and have to write to get help from Line6.

 

 

Thanks.

Tags: variax, workbench, alternate, tuning, problem, jtv59
  • Iknowathingortwo
    MerlinFL
    1,667 posts since
    Jul 17, 2007
    Currently Being Moderated
    May 28, 2012 10:13 AM (in response to swing_girl)
    Re: Cannot sync custom tunings via Workbench to JTV

    I'm not sure what you mean by "Sync" when talking about creating and saving an alternate tuning in to a slot on your JTV.  Can you please explain what you mean without the technical error message?

     

    Neal

    • swing_girl Just Startin'
      swing_girl
      12 posts since
      Aug 24, 2007
      Currently Being Moderated
      May 28, 2012 8:59 PM (in response to MerlinFL)
      Re: Cannot sync custom tunings via Workbench to JTV

      I am sorry for the confusion.  I hooked up the variax with the computer via the provided USB hub.  The Workbench detected the guitar and I could load the models from the guitar to the workbench.  After I edited two of the models in the Custom 1 folder (created a couple guitar model with different alternate tunings), the yellow exclaimation signs appeared next to the newly created models and the sync button at the bottom.  I pressed the 'Sync" button, a window popped up asking me if I wanted to write the two modified models to the variax, I clicked yes and the error message appeared.

       

      I tried to work around this problem by backing up all the models on the computer, then I edited two of the models in the Custom 1 folder and saved them in the backup.  After that I loaded all the backup models to the Variax, without the error message this time.  However, the guitar models I edited were transferred to the variax but the alternate tunings were not.

       

      I did not have any line 6 programs in my computer prior to the above process.  I installed the latest version of Monkey and updated the variax's firmware, then I installed the latest version of Workbench before hooking it up with the guitar.

       

      I hope I have explained it more clearly and I thank anyone for any help.  I really would like to be able to create a customised model with its own alternate tuning.

       

      Thank you,

      Karissa

  • EnzoHeavenly Just Startin'
    EnzoHeavenly
    19 posts since
    Dec 26, 2008
    Currently Being Moderated
    May 28, 2012 10:50 AM (in response to swing_girl)
    Re: Cannot sync custom tunings via Workbench to JTV

    That PC error got something to do with your Java Console... I would suggest UPDATING your Java. Now... be careful, if you are using Windows 64-bits, you may have to get the 64-version of the Java Console, which... is NEVER auto-detected (mostly cos our browsers are in 32-bits), try this link:

     

    http://javadl.sun.com/webapps/download/AutoDL?BundleId=63692

     

    Not sure, but it could help.

  • Line6Hugo Line 6
    Line6Hugo
    6,580 posts since
    Apr 8, 2007
    Currently Being Moderated
    May 31, 2012 9:45 AM (in response to swing_girl)
    RE: Cannot sync custom tunings via Workbench to JTV

    Hello,

       

      Are you still able to use all of the other features of the Workbench software?  Can you still upload other alternate tunings to custom guitar models in the Custom bank? 

       

      Have you tried completely uninstalling, then, re-installing the Workbench software and drivers on that computer?  Please make sure to test the interface on all of the computer's USB ports and remove all other unnecessary USB devices from the computer while troubleshooting this problem.

       

      Also, can you please give us the details on the guitar model and tuning so that we can try to reproduce the problem here?

       

      I have opened a support ticket for you to get this issue resolved.  Please use the following link to view your support tickets:

       

      http://line6.com/support/tickets/

       

      Also, for future technical support requests, please use the contact technical support link within the Support link at the top of the page on the Line 6 website.

       

      Best regards,

       

      Line6Hugo

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