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10470 Views 19 Replies Latest reply: Feb 13, 2011 11:52 AM by amx05462 RSS
amx05462 Power User
amx05462
3,495 posts since
Sep 1, 2008
Currently Being Moderated

May 23, 2009 10:59 PM

Why doesnt line6 sell replacement parts?

im wondering why the company doesnt sell replacement parts ?

  • bnels Just Startin'
    bnels
    73 posts since
    Feb 24, 2007
    Currently Being Moderated
    May 24, 2009 5:49 AM (in response to amx05462)
    Re: Why doesnt line6 sell replacement parts?

    This is a typical manufacturer/dealer agreement.   A dealer may feel cheated by the manufacturer if a customer is allowed to bypass the dealer and go direct to the factory.

    You don't go to Ford to buy parts for your Mustang(if you have a Mustang), do you?  You go to a Ford authorized dealer.  If they allowed this, the dealer would probably think, 'Why should I sell Fords, when I have to compete with Ford to sell parts?  I think I'll just sell Hondas.'

    If you have ever been involved in any type of dealer franchise business, you would understand this VERY well.

    • amx05462 Power User
      amx05462
      3,495 posts since
      Sep 1, 2008
      Currently Being Moderated
      May 24, 2009 7:33 AM (in response to bnels)
      Re: Why doesnt line6 sell replacement parts?

      true to a point. to start with  ive owned  mustangs  classic mustangs. my brother owned three mustangs. classic mustangs.  my son in law owns and is restoring a classic mustang fast back  1966.

       

               where do you go to get parts for your mustang  that noone else has. ...........     ford will at least  if they dont have the part  get one for you  or let you know where to get one.   and all ford dealers are represantave of ford in general . unlike  lets say guitar center for example which sell a multitude of guitars and parts  ........but for some reason   you cant get variax parts because theres none avalable. if youve ever tryed to get parts for a variax   YOU should understand this VERY well. but obviously  you dont.  i know about dealer and manufacturer  arrangements..             i work for a manufacturer.   when posting the origonal question maybe i should have made it clearer for those of you who do not  understand.    im not necessarily asking why you cant buy direct from line 6.. but why  parts are unavalable or next to impossible to find.    hopefully this makes what im asking clear and understandable.

       

       

                                                                     oh and while im at it .............if anyone knows of a variax or line6  authorised dealer that sells parts of  any kind  for the variax. parts meaning internals not extrenal stuff. please post this knowledge for all of  the rest of us. there are people on this forum looking for  internal parts.

       

       

       

                                                                             thanks in advance  for all those in the know ,of which im not.

      • bnels Just Startin'
        bnels
        73 posts since
        Feb 24, 2007
        Currently Being Moderated
        May 24, 2009 9:01 AM (in response to amx05462)
        Re: Why doesnt line6 sell replacement parts?

        Wow, I had no idea Variax parts were hard to get!  This is kind of disturbing.

         

        Try Sweetwater.  I bought a spare XPS from them a while back.  Maybe they can get you parts, or at least some answers.  They're also an authorized service center.  They always seemed willing to help.

        A phone call sometimes works better with them than email.  (I assume customer service wouldn't be real good during the holiday weekend.)

        800-222-4700

         

        Good luck, and please keep the rest of us informed.

        • amx05462 Power User
          amx05462
          3,495 posts since
          Sep 1, 2008
          Currently Being Moderated
          May 24, 2009 10:03 AM (in response to bnels)
          Re: Why doesnt line6 sell replacement parts?

          i apreciate the help but im talking about internal stuff  like  the 5 position switch  someones looking for or  another guy is looking  to  replace a defective switch  for what guitar  they want to emulate.  i recently found where to get the vdi female plug.  all the external stuff like the xps is on ebay all the time.  someone else was looking to trplace a tone pot.    trouble is that  some of this stuff isnt avalable. because  its vax specific. with little pcb boards attatched. so thats why i posted the question . im sure othere would like to know where to get internal parts as well.   im sure there not  going to let you know where to get a main board. nor do i expect thet they would sell you one. but a  tone pot or  a switch or a plug  . i was wondering why these arent avalable.  i dont personaly need anything at the moment but keep reading  that someone  else is looking for this or that. so i just thought id post this and maybe    the company might post a helpful answer.

          • spike5 Just Startin'
            spike5
            61 posts since
            Oct 12, 2008
            Currently Being Moderated
            May 25, 2009 2:15 AM (in response to amx05462)
            Re: Why doesnt line6 sell replacement parts?

            As you would be aware i recently had a problem with a faulty vax 300 and had voided the warranty by taking it apart for a transplant.

            The guys at music link were kind enough to sell me the internals at cost price as long as i ordered it from an authorised dealer i.e billy hydes music.

             

            I also recently ordered a replacment bridge for my vax as i damaged 2 of the wires on it.

             

            as long as you go through the right channels i have not had any trouble getting parts.

            As for the replacment 5 way switch they may need to pay to replace the whole internals and then sell the old damaged one on ebay - i'm sure someone will snap it up for a project

  • worthim Just Startin'
    worthim
    1 posts since
    Jun 13, 2009
    Currently Being Moderated
    Jun 13, 2009 1:40 PM (in response to amx05462)
    Re: Why doesnt line6 sell replacement parts?

    I found this thread searching for a stereo logic board for the Tone Dock.  Seems silly that the DIY musician has so much difficulty obtaining parts from somewhere, it doesn't matter to me "where" just that I can obtain something like a logic board without going to a dealer.  I know my unit is OUT of warranty because some noob plugged the wrong power into it and then it was bad.  I am the recipient of the broken one because I am a self-professed DIY (after-market, after-warranty) musician.  If it's past warranty, give me a hammer, chisel, or whatever it takes to crack the case open...  To me it's just another box.

     


    Also, Line 6 makes it very difficult to do anything yourself on these boards because of the surface-mount components.  A tech would really have to be outfitted properly to tackle any of that tiny crap.

     


    So, WE beg and plead with you Line 6 folks ... At least provide an outlet for all the boards in all the units.  We can run a screwdriver, for cryin-out-loud.

     


    Run all your warranty ops through the dealers, sell all your new and refurbs through your dealers - WE DON'T CARE where we get the parts...  We just want 'em.

  • ballnmike Just Startin'
    ballnmike
    8 posts since
    Oct 20, 2009
    Currently Being Moderated
    May 5, 2010 9:39 AM (in response to amx05462)
    Re: Why doesnt line6 sell replacement parts?

    I found that if you call customer support and follow all thier troubleshooting suggestions and you still have problems and you know what part in the machine is faulty they will just send you a new part. free. Apparently they are not allowed to sell you the part but they can send it to you. They dont just offer up the part, you have to kinda hassle it out of them. I was getting frustrated because they kept telling me to go to one of thier authorized repair shops. I called the ARS's in my area and they all said they would have to get back to me and never called back. So I told that to the line 6 parts dept. and I said I was not gonna pay them a rediculous amount to do a repair when I already know whats wrong. I said my only other option is to buy another machine swap the part and return the new machine and say IT was faulty. Thats when they guy said he will help me take care of it and offered to send me the part. Dont be like me and waste countless hours trying to find line 6 parts suppliers online, You just wont find them!! I was starting to get mad at line 6 and offered them 1 more opportunity to satisfy me. So I called them one more time, and let me tell you I am a happy Line 6 customer again!! Line 6 truly is a wonderful company I dont think any other brand would have done that for thier customer. Thank You Line 6!!

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    May 7, 2010 4:09 PM (in response to amx05462)
    Re: Why doesn't Line 6 sell replacement parts?

    Hello all,
    All Line 6 service centers have the ability to sell parts to an end user, but they also have the right to insist that they perform the repair themselves.  It is up to the service center to decide if they want to sell a part to an end user.  Smaller parts (i.e. tonecore docks) are non-repairable and need to be replaced. In some situations Line 6 may be able to send a part to an end user, but this is not a "given" and usually due to specific circumstances.  We reccomend you contact a Line 6 service center if you need a specific part and see if they can sell the part directly to you.

    • mad237 Just Startin'
      mad237
      31 posts since
      Dec 24, 2007
      Currently Being Moderated
      Feb 13, 2011 9:13 AM (in response to Line6Andy)
      Re: Why doesn't Line 6 sell replacement parts?

      Well i am still waiting for Line 6 to sort out my problem which is a broken Effects Potentionmeter of which i need a spare so that i can solder back into place. I am more than able to carry this out  but its the part i need. Despite sending various tickets describing what part is needed and sending a picture i have really got no where. Please line 6 help me out.

  • JellyWheat Gear Head
    JellyWheat
    1,220 posts since
    Aug 18, 2008
    Currently Being Moderated
    Feb 13, 2011 10:28 AM (in response to amx05462)
    Re: (8>*}... Feeling a little...

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    • amx05462 Power User
      amx05462
      3,495 posts since
      Sep 1, 2008
      Currently Being Moderated
      Feb 13, 2011 11:41 AM (in response to JellyWheat)
      Re: (8>*}... Feeling a little...

      i dont  know   if i could  handle  the  responsability   to be honest  with you   . it  would be  the  clinton era   allover  again

       

      and  then  id  have to do all those  ugly things  with all those  ugly  women.   let alone    coming up  with plausable denyability and   oh  what was that  other  thing.

       

      oh yeah collateral damage  etc. plus trying to keep al gore  under  control. .

       

      and  at the  hed  of it all id   have to give a speach  about how i did not F&^%  that  uuuuggggglllyyyy  woman  i dont even care  if ya  got her  damn dress  with my ****** on it  im the   F&^%$ng  persident!(he said  in his best  Bill BUBBA Clinton  voice)

       

      B>>T>>>>W>>>   J/W

       

                                   that  would  make you  dickcheney( i know  your  saying   )  my spellikg  but  thet  bleep  it  if you use the  word  ****   here. so i had  to   keep  them  together.    being  that  character  i miagin  your  first  speech  would  be  something like this %$^^&&***&^%$^**&^&^%#$#@#%^&&^%$&%$$**&^%&&******$#@#.  period                          ^

       

        and  no were not going  quale   hunting...

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