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217 Views 11 Replies Latest reply: Dec 10, 2012 4:01 AM by hulbert RSS
arsenicsmile Just Startin'
arsenicsmile
5 posts since
Sep 28, 2012
Currently Being Moderated

Nov 15, 2012 12:22 AM

All Sorts of issues with UX1

Greetings everyone!

 

I recently bought a UX1 off of some dude on Craigslist. I had previously had it up and running just fine, really enjoyed it. However, about a week and a half ago, my wife downloaded some system updates for the computer and different peripherals (she doesn't remember which ones but we are running Windows 7 if that helps.) Ever since then, I haven't been able to get it to work. I would plug in and any sort of string hit would just result in nasty static in the headphones, nothing musical whatsoever.... Not even suitable for dubstep

 

I have since tried uninstalling and reinstalling each and every component the whole way through.. Line 6 Monkey... Gearbox... Podfarm.. Podfarm 2... No dice. I had the most up to date version of Monkey downloaded but it wouldn't open. I uninstalled that and downloaded an older version (1.59 I believe) and that works just fine. Now when I try to install Gearbox or Podfarm it's saying I don't have the correct drivers or anything like that.

 

What do I do?

Tags: ux1, gearbox, problem, help, problems
  • hulbert Iknowathingortwo
    hulbert
    375 posts since
    May 12, 2011
    Currently Being Moderated
    Nov 15, 2012 1:41 AM (in response to arsenicsmile)
    Re: All Sorts of issues with UX1

    Hi,

     

       You could try reverting to an old 'restore point' in windows.

    Here is a page that tells how to do this in windows 7:

     

    http://computertutorialsonline.com/how-revert-back-restore-point-windows-7

     

    This should allow the computer (system etc.) to go back to how it was before the system updates (if you select the restore point that was before the update).

    It might even have all of the podfarm/ux1 drivers installed etc., but if it doesn't recognise the ux1 etc. after returning to the older restore point, then try reinstalling the drivers and see if it works.

    Depending on how long ago it made a restore point, you might lose some other system settings you might have made later. Hopefully Windows created a restore point right before the updates ( I think it would have done it then).

     

    I hope you manage to get things working again,

     

    God Bless,

    David

    • arsenicsmile Just Startin'
      arsenicsmile
      5 posts since
      Sep 28, 2012
      Currently Being Moderated
      Nov 15, 2012 5:41 AM (in response to hulbert)
      Re: All Sorts of issues with UX1

      Reverting back to an older restore point did not solve the problem for some reason. The oldest restore point I have on my computer is from just over a week ago. I have completely uninstalled and reinstalled every single component pertaining to the Toneport, even uninstalling and reinstalling Line 6 Monkey. GRRR!

      • hulbert Iknowathingortwo
        hulbert
        375 posts since
        May 12, 2011
        Currently Being Moderated
        Nov 15, 2012 4:10 PM (in response to arsenicsmile)
        Re: All Sorts of issues with UX1

        Can imagine your frustration.

        Does it give any audio when playing audio files etc.?

        • arsenicsmile Just Startin'
          arsenicsmile
          5 posts since
          Sep 28, 2012
          Currently Being Moderated
          Nov 15, 2012 4:20 PM (in response to hulbert)
          Re: All Sorts of issues with UX1

          No it didn't. I have since uninstalled everything Line 6 related and am waiting to think of a fresh approach before I try again.

          • hulbert Iknowathingortwo
            hulbert
            375 posts since
            May 12, 2011
            Currently Being Moderated
            Nov 16, 2012 12:15 AM (in response to arsenicsmile)
            Re: All Sorts of issues with UX1

            Maybe worth contacting tech support (unless you have already), ( top right of page, 'support', 'contact technical support', 'contact technical support' )

             

            Have you tried plugging in to a different usb socket in the computer? Again, you might have tried that already. Sorry if you have

            Just one other thought: I know sometimes people have had sound settings change for some reason on their computer and have had to go into sound settings etc. and adjust things. Have you checked the playback/recording devices settings in windows? Just in case something has changed in there, although I suppose that would mean no sound wheras you are getting static etc. , so I suppose its probably not that.

             

            Hope something comes up that works,

             

            God Bless,

            David

  • Triryche Expert Line 6 User
    Triryche
    3,698 posts since
    Feb 20, 2007
    Currently Being Moderated
    Nov 16, 2012 7:50 AM (in response to arsenicsmile)
    Re: All Sorts of issues with UX1

    Have you tried your headphones and guitar on something else?

    • arsenicsmile Just Startin'
      arsenicsmile
      5 posts since
      Sep 28, 2012
      Currently Being Moderated
      Nov 18, 2012 1:07 AM (in response to Triryche)
      Re: All Sorts of issues with UX1

      OK I ended up calling tech support and we figured out the problem. Thank you for your help though, I really appreciate it! I am having a great time now with my stuff!

      • arsenicsmile Just Startin'
        arsenicsmile
        5 posts since
        Sep 28, 2012
        Currently Being Moderated
        Nov 18, 2012 4:03 AM (in response to arsenicsmile)
        Re: All Sorts of issues with UX1

        Ugh I just turned my computer on today and tried it and am just getting static again. I ran through a couple things and in License Manager it said I was not authorized even though I have already authorized the UX1?! I clicked the authorize button and it's bringing up Error Code 80000002 Invalid Parameter? I don't know what that means.

        • hulbert Iknowathingortwo
          hulbert
          375 posts since
          May 12, 2011
          Currently Being Moderated
          Nov 19, 2012 2:55 AM (in response to arsenicsmile)
          Re: All Sorts of issues with UX1

          Hi again,

           

          I have read the following on an old post from Line6Don:

           

          Code 8000xxxx errors are an indication of a USB connetion problem. I would suggest to try all available USB ports and possible a new USB cable if possible. If you continue to receive code 8000xxxx errors, review and exhaust the suggestions available in our USB audio troubleshooting FAQ at the link below:

          http://line6.com/support/docs/DOC-4282

           

          and Line6David said this:

           

          Hi,         This issue could be related to a number of things. First check your connections.         Have you tried connecting to different USB Ports?         Are you using a USB hub?         Make sure you have the latest drivers installed:         http://line6.com/software/       

          Then try the optimizations in our USB Troubleshooting Guide:       

          http://line6.com/community/docs/DOC-4282        

          Thanks,    David    Line 6 Customer Support

           

          hopefully something there might help. I have had a couple of times when my ux2 has made noises or something and it seemed to have been the usb cord somehow not in the back of the ux2 correctly...although if I move it around normaly it doesn't affect it, so I don't know why it has done it in the past.

          Anyway,

          God Bless,

          David

  • csoti Just Startin'
    csoti
    1 posts since
    Jan 19, 2010
    Currently Being Moderated
    Dec 10, 2012 2:36 AM (in response to arsenicsmile)
    Re: All Sorts of issues with UX1

    i've got some issues with my UX1


    it stop working randomly, even when i just listening some music (in winamp for example) or watching a youtube video (i use Chrome)
    And it has happened every time during the music or video, not at the beginning... so it really ****** me off...

    I've got my UX1 for 2 years now... this is something new...

     

    system: Win 7 (64bit), latest updates installed.,
    Chrome, Winamp, etc.

    UX1 latest updates installed

     

    My DAW is Ableton, Sometimes i've got issues too when i run PodFarm first, than close and switch to Ableton...

     

    Any Idea what is going on ???

    • hulbert Iknowathingortwo
      hulbert
      375 posts since
      May 12, 2011
      Currently Being Moderated
      Dec 10, 2012 4:01 AM (in response to csoti)
      Re: All Sorts of issues with UX1

      Hi Csoti,

       

         Could it be the usb cable? Maybe (you might have already tried) you could just slightly move the plug side to side a bit and see if it stops it working.

       

      Not sure what could be happening. Maybe some updates for other programmes are interfering with it.

       

      Let us know if anything helps.

      God Bless,

      David

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