I've tried everything. i have followed everything. I have purchased several Line 6 products and EVERTHING from amps to thier software is inherntely archaic. I must me nuts. Their products SUCK. NO MORE. None of thier software works for anything they sell. In some cases you can finally pull up the computer interfaces, but NONE of it works; from their 15, 30 watt amps, to the pedals or their pods. It's ALL trash and like an idiot, I keep buying it. So far I have sent back hundreds of dollars worth of equipment because even thier support staff does not know what to do to help......WITH ANYTHINIG. ENOUGH. Sorry to rant. Good luck. I'm going back to Fender products. They work and what's even better? They are not all made of Chinese Plastic!