Cattanius Posted March 11, 2015 Share Posted March 11, 2015 Hello everyone, i recently bought a new Lenovo laptop with Windows 8.1 preinstalled on it. Like topic says, i can't use my HD500 board with it because windows doesn't recognise the device after driver installation. I tried installing the drivers with standalone application and with line6 monkey. I tried installing drivers in Windows7 compatibility mode. I tried disabling the windows 8.1 driver signature enforcement. The installation finishes without errors, but when i connect the HD500 it says something like "the usb device is not working and can't be recognized". I am sure the HD500 works good because i used it with my older laptop with Windows7 installed, so i guess it's a compatibility problem with 8.1?!? Why after installing the drivers, Monkey continues to say that they are not installed? The specific error i'm getting ( when going to control panel -> device manager) is: "The device reported a problem and has been discontinued. (Code 43) Request descriptor of the USB device failed." Thanks for every answer Quote Link to comment Share on other sites More sharing options...
alienux Posted March 11, 2015 Share Posted March 11, 2015 Hmmm, it should work. I'm using Windows 8.1 and have no problems at all. Are you running 32-bit or 64-bit Windows? Mine is 64-bit. Quote Link to comment Share on other sites More sharing options...
Cattanius Posted March 11, 2015 Author Share Posted March 11, 2015 64bit too.. Driver version 4.2.7.1 I also tried opening a command prompt and then send command "driverquery" to see the list of all installed drivers but i can't find any line6 driver there.. I can see the files installed in Programs>Line6>Tools>Driver Archive Quote Link to comment Share on other sites More sharing options...
Punkyboy Posted March 11, 2015 Share Posted March 11, 2015 Try this uninstall all** After restart** First install Hd500 edit just install it HD500 Stay DISCONNECTED Than install line 6 monkey Connect Your HD500 when you see the choice list and choose your Hd500 click next and let Windows (normaly) reconnize it Quote Link to comment Share on other sites More sharing options...
Cattanius Posted March 11, 2015 Author Share Posted March 11, 2015 Already tried that PunkyBoy. Is it correct that i don't have any .sys files inside c:\windows\system32\drivers\ ??? Maybe they are not installed because of some authorization block from windows 8.1 Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted March 12, 2015 Share Posted March 12, 2015 Dunno what's up with that. I also have it installed on both of my homebuilt Win 8.1 64 bit and Win 7 64 bit machines, with no real issues.... Just verifying it does work on both platforms. I don't recall any particular install or operating issues for mine. Dave Quote Link to comment Share on other sites More sharing options...
Punkyboy Posted March 12, 2015 Share Posted March 12, 2015 Maybe try to install with "admin rights" (right mouse click) Quote Link to comment Share on other sites More sharing options...
Cattanius Posted March 12, 2015 Author Share Posted March 12, 2015 Didn't work.. can someone tell me if under c:\windows\system32\drivers\ there are files that begin with "L6"? Quote Link to comment Share on other sites More sharing options...
alienux Posted March 12, 2015 Share Posted March 12, 2015 I have a file in there named L6PODHD5SE64.sys Quote Link to comment Share on other sites More sharing options...
Cattanius Posted March 12, 2015 Author Share Posted March 12, 2015 I think that this is the problem then.. for some reasons (user authorization etc...) my driver installer can't copy the files in that directory so drivers are not really installed. Thank you for your answer!! Quote Link to comment Share on other sites More sharing options...
Punkyboy Posted March 12, 2015 Share Posted March 12, 2015 So maybe you can try too log you with an admin account You can create an admin account on win 8 switch to It just logg of and start on Admin and try to install maybe it can help you you can disable the admin account if doens't luck Quote Link to comment Share on other sites More sharing options...
lorastuward Posted November 23, 2015 Share Posted November 23, 2015 Hey, you can try to run the driver program as administrator. If you can' t install manually, try to use driver tool to install drivers on Windows 8.1. Quote Link to comment Share on other sites More sharing options...
victorlaterra Posted February 15, 2016 Share Posted February 15, 2016 Cattanius Did you solve your problem? I am having the same problem with windows 7. Quote Link to comment Share on other sites More sharing options...
davelees Posted May 21, 2016 Share Posted May 21, 2016 Make sure you run the exe as administrator Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.