silentz0r Posted May 30, 2015 Share Posted May 30, 2015 Hello everybody,This is my first post on the forums, and unfortunately has to be a bit of a rant. This post is about the "10 lifetime allowed changes on your account". I own a UX1 and several computers which, as a Software Developer, tend to change my setup a lot (software and hardware wise) and I used 5/10 lifetime changes in the first month of purchase. This means that roughly this time next year I won't be able to use my $120 paid device anymore. This is like a car manufacturer saying a car can only be sold X times before nobody can own it.I suggest one of two things, and strongly recommend that Line 6 adopts one: Remove this policy completely, and allow people to have 4 active devices (as you do now), but only allow changes once every week or month. Allow a total of 10 changes in a specific period of time (e.g. 1 year), and after that have the counter reset. I will mention for the third time that this is a paid piece of hardware that we've purchased, and it's ridiculous that basically we need to throw it away after we upgrade our computer 10 times. In case I am missing something obvious please let me know. Quote Link to comment Share on other sites More sharing options...
phil_m Posted May 30, 2015 Share Posted May 30, 2015 If you do hit the 10 authorization limit, just contact Line 6 support, and they can help you out. They are not dogmatic about it. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted May 30, 2015 Share Posted May 30, 2015 yes, that's basically just 10 times until you have to have it reset... they'll happily reset it for you, being the registered owner it won't be an issue. Quote Link to comment Share on other sites More sharing options...
Brazzy Posted May 30, 2015 Share Posted May 30, 2015 Do a support ticket or call Line 6 they'll reset for you no problems. Quote Link to comment Share on other sites More sharing options...
silentz0r Posted May 30, 2015 Author Share Posted May 30, 2015 Thanks for the replies guys. That's a relief since today I reached 6/10 and in about a month I'll be hitting 7 with my new PC, however the problem still exists.I don't mind the whole having to register a PC each time, but the 10 lifetime changes. I am currently on a 3 PC + UX1 setup (Home, Studio, Laptop) and as I said I do change software/hardware pretty frequently. And I'm pretty sure that if I were to contact support about 3 times a year for an extra 10 slots they would either frown upon it or deny altogether, which is annoying since this is not an online service but a paid physical product. Quote Link to comment Share on other sites More sharing options...
Brazzy Posted May 30, 2015 Share Posted May 30, 2015 Thanks for the replies guys. That's a relief since today I reached 6/10 and in about a month I'll be hitting 7 with my new PC, however the problem still exists. I don't mind the whole having to register a PC each time, but the 10 lifetime changes. I am currently on a 3 PC + UX1 setup (Home, Studio, Laptop) and as I said I do change software/hardware pretty frequently. And I'm pretty sure that if I were to contact support about 3 times a year for an extra 10 slots they would either frown upon it or deny altogether, which is annoying since this is not an online service but a paid physical product. I've felt the same way although I'm not a developer. Tell Line 6 your a developer when you contact them, maybe they'll do something that suits your needs better. Doesn't hurt to ask. I used all my usages up in approx 6 years due to computer issues such as hard drive failures, laptop video card failures and software issues, etc. Quote Link to comment Share on other sites More sharing options...
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