Well luckily I played my paid gigs over this past weekend without any issue, but obviously I still want to get the saddle replaced, however I am really disappointed with the support.
I called Line 6 UK first thing last Monday morning and they were supposed to email me a Parts request form that I never received which led to me having to call again the next day, from which I then received the email with the request form.
So after filling it out straight away, I waited two days for a response with the quote for the parts (which was very reasonable) and they said if I wished to proceed with the order, to let them know and they would process the order and someone from their accounts department would be in touch to take payment.
As of yet, I am still waiting for someone from accounts to call for payment which means my order still hasn't been processed.
I love Line 6 gear and the dealings I have had with Line 6 support in the past has been great, but the customer support at this level is leaving a lot to be desired as I don't understand why these parts can't be ordered on-line over here in the UK/Europe like they can in the US and the whole process to get a replacement variax element is way too complicated and needs revising in my humble opinion.
On a side note, at my gig on Saturday night, a guy asked me what kind of guitar I was using as he loved the tone I had and was wanting to buy one. He was disappointed when I told him the chances of getting one were slim to none as they are discontinued.
That tone is pure Line 6: Variax Acoustic 700, through my Pod HD500 via VDI cable going into a M20d desk in stereo via XLR's and output through a pair of Stagesource L3m's with a third L3m as a Foldback monitor.
My friend, please read my topic:
Original Variaxes have somewhat poorly designed piezos when it comes to how they ground. They usually eventually become loose from the slot and lose their grounding when not in contact with the saddle.
If you're saddle is getting a signal but is lower and crackly, then it's 99% probably a grounding issue.
Use some conductive material and stick it underneath the bottom and side of the piezo that's going out on the saddle. You need to make sure the piezo has contact with the saddle underneath so it can ground correctly.
Trust me, I had absolutely ZERO times of the issue ever since I did this.
I used the copper grounding wire inside of a typical audio wire. If you have any spare audio wires laying around, just cut some of the bare wire out and stick that under the piezo. Better than spending money on a new piezo when honestly buying a new piezo could just give you the same situation if the piezo slot is still loose.