Please put any software bugs you discover in the Helix here. Hopefully they will be addressed in future updates. If the issue turns out to be user error instead of a bug perhaps someone can offer up the correct procedure. Please include your firmware version when you post your bug. Thanks!
This topic is not intended for bad-mouthing the Helix but for providing Line6 with maximum feedback to assist them in fixing issues as early as possible. Please provide as much info as you can on your use case so they can recreate the problem in their "lab".
Important: Please submit a support ticket once you establish you have indeed discovered a bug. Line6 has a process in place for bugs and you have a much better chance of them seeing and responding to your issue here: http://line6.com/support/tickets/
Please come back in to this topic and comment that your bug has been fixed once and if Line6 addresses it. Thanks!
Submit your bug in whatever manner communicates the issue best but here is a suggested format.
Firmware: v1.03.0 (Make sure to include your firmware version, hopefully the latest, don't want to waste Line6's time with bugs that have already been fixed)
OS: Windows 10 (Include your OS if relevant to issue)
Global Settings: Bottom row presets, top row pedals [assigns] (Include any global settings you think could pertain to your bug)
Bug: When saving preset to another list, pedalboard reverts to Factory 1 list song 1 ("WhoWatt 100") after save. (Short description of bug)
(Step by step description of how to reproduce bug)
- Use Preset knob to select preset from Factory 1 list (I selected 21C "Almost Not Fair")
- Save "Almost Not Fair" to User 5 list in the first position, 1A.
- After Save Helix home screen reverts back to the first song in Factory List 1 ("WhoWatt 100").