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HD500X not detected by HD interface on macbook


kenmac1
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Over the last couple of months I have had an intermittent fault, whereby the HD is not detected when plugged into the Macbook interface.

A week or two back it decided to give up completely, as in now it is rarely ever detected when plugged in.

Other faults in recent times include having my sounds cut out briefly during shows, not sure if that is related, but it is annoying, also can momentarily lose sounds when changing through patches, which obviously is not a good thing, but I just change on beats, to cover for that loss.

Anyhow, I have tried different USB cables, and also my older macbooks, to ensure the fault is not in those items.

I am running OS X 10.10 Yosimite, in my main macbook pro, which worked fine until recently, also tried via my older white MacBooks with 10.6.8. unsuccessfully.

It went from occasionally not interfacing, to me having to plug in and out a few times for it to detect (at the foot controller end) to now if I am very lucky it might see it from time to time, but I have not been that lucky in the last week or so.

I have not been able to back it up for some time, (for obvious reasons), so I am hesitant about doing a hard reset, as I am no guru at programming this thing, and it has taken me a year to get it to the stage where it is, so I dread having to start over.

 

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Last night the entire unit decided to screw up, all the lights were either on or off, and there was no way to get past this.  I was unable to change patches, kick in fx or make any changes, so I had no choice but to do a dreaded hard reset.   It has made it all tickety boo again, (for now) but I am not lollipoping impressed to put it bluntly, there had to be a way to not lose all the presets, but nobody at Line 6 bothered to respond to me.   I put in a ticket on this a couple days ago after my first forum post was deleted, and have not had a reply there, not that i am surprised.

I am now in the process of installing the last backups I was able to make, onto both of my HDs.   You'd think the company would be more keen to sort out problems when they know the client is using over $8k worth of their gear at gigs, (three JTVs, one original Variax and two HD500X units in my arsenal)  and can be either fantastic advertising for them or a complete lollipop when people ask for opinions about the equipment and after sales service...  I guess not.   I sincerely hope their new unit is a lollipopload more reliable than these units have proven to be.

I have taken the day off to waste trying to get the bloody thing back to even balances and all that lollipop, because as I said I had not been able to back it up for a couple of weeks, and in the last couple of weeks alone i had rewritten or created several of the patches entirely, to suit some of our newer songs we are recording and now performing live.

I have a gig tonight, and can't afford to have my sounds out of whack, going from soft to loud or whatever the case may be whenever I switch between patches.  

On the positive side, I might find time to take my dog to the beach later today if I get this sorted on time.

A little suggestion for those out there who are having difficulties getting sounds balanced between patches, seeing as different sounds can appear much louder or softer at home than they actually are in a band environment...  I plug both outputs into individual valve amps (at the return jack of the fx loop) with the amps set to completely bypass the eq and preamp stage (My amps Roland Bolt models, allow me to select the positioning of the fx loop via a three way switch).  Then I just get my db meter out, and switch back and forth between the amps on each sound to get each as closely balanced according to the meter as I can, allowing about a three db boost for my solo patches.     On some patches you may not want each sound at an identical volume, for example I have several patches where I have an acoustic sound on one side and an electric on the other simultaneously, and I like the acoustic a little louder in the mix to add body and clarity to those patches.   So what I do there is after I have set all the other patches perfectly in balance, I move away a couple of feet from the amp, sit the meter on a stool, and get the overall volume of the adjusted patches, which will already be pretty well the same as each other, give or take a db or so.  Then I adjust the split tone to how I want them to be split, and bring the overall volume of that split patch up to match the overall volume of the other patches.  On stage this will mean for me at least that the acoustic side of such patches will be louder than the electric side, but the overall volume according to the meter is unchanged, so there is no noticeable difference in volume when I jump to those types of patches....  

As any guitarist knows, even though a distorted sound may appear loud at home, when you take it to a gig, the distortion actually gets swallowed up in the mix due to the compression process, and i find that the clean tones I thought were about the same, tend to come through loud and clear while the overdriven tones disappear in some instances totally.  So this is my way of getting past that little problem, and it only took me 30 years of gigging to work out how to do this.  With individual stomp boxes it is a lot easier, but with patches I find this to be the best way.

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I can't believe this site edits out language.  In some instances certain vocabulary is appropriate to demonstrate how f--g useless the company or product are proving to be. So for those reading the post above, I did not use the word lollipop, I'm sure you can work out from the surrounding words what would have been used in those instances.   FFS, get with the times Line 6, censorship of language on a music site is beyond ridiculous!  Hell even Rolling Stone and similar magazines let these words through the editorial process without deeming them in any way problematic, as many musicians will use such language without giving it a second thought, you pack of F--g LOLLIPOPS!   Could you imagine reading a Guns n Roses, Motley Crew or similar interview where the artist is constantly quoted as using the word Lollipop to express frustration or whatever the case may be?  Toughen up Princesses.

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