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Pod Hd300 Not Recognized, Installs As Unknown Device

pod hd300 unknown device trouble

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#1 tomfrost

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Posted 24 July 2013 - 09:24 AM

Ok here's what happens, just bought this HD300 and it's not recognized by my 2 computers. Installed monkey, drivers, and it installs as unknown device. If I go in the driver properties, I see Mbox instead of Line 6 Pod hd300. I manually switch it to the correct one and it's still not detected by monkey or hd300 edit.Ok here's what happens, just bought this HD300 and it's not recognized by my 2 computers. Installed monkey, drivers, and it installs as unknown device. If I go in the driver properties, I see Mbox instead of Line 6 Pod hd300. I manually switch it to the correct one and it's still not detected by monkey or hd300 edit.

 

I'm on windows 8 64-bit. Tried multiple usb plugs: usb 2.0, 3.0, 2.0 with speed charging. Always the same. Also tried multiple versions of monkey and the driver, always from a clean install. Nothing.

 

Here's what I get, seems monkey never sees the driver installed even though I see it in device manager.

Attached File  podhd300issues (1).png   89.65KB   17 downloads

 

I also have a ticket open and didn't get a reply for a week now... Here it is:

 

Pod HD300 Firmware 1.10 Connecting through USB to 2 different computer with Windows 8 64-bit, latest drivers and monkey. Not recognized. Driver is being installed as Unknown Device. If I go check the properties, it says the unknown device has the driver of a Digidesign Mbox. When manually changing the driver, it doesn't go through. Tried reverting to previous drivers and monkey, still not detected in Monkey. This is on both computers.

 

Help please! thank you


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#2 cgolindano

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Posted 29 July 2013 - 07:31 AM

I have the same problem... help!!!


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#3 tomfrost

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Posted 30 July 2013 - 09:34 AM

Yeah seems there's a lot in the same situation.

My ticket was finally answered. Was told unit is probably defective to bring it to a repair center. Closest one to me is 4 hours away...


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#4 ccarroll10

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Posted 07 August 2013 - 08:59 PM

Same problem. Computer cannot start hardware. Code 10.
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#5 TheRealZap

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Posted 08 August 2013 - 04:05 AM

you can ship the item... if its in warranty you can even ship it direct to line6.

line6 doesn't do out of warranty work.

close is usually good to save a little on shipping...

but if you're out of warranty... you can try to get a quote and send it to whichever service center you like.

 

Yeah seems there's a lot in the same situation.

My ticket was finally answered. Was told unit is probably defective to bring it to a repair center. Closest one to me is 4 hours away...


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#6 TheRealZap

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Posted 08 August 2013 - 04:07 AM

this issue overall , is either a driver installation issue... a bad usb cable, or an issue of trying a more agreeable port on your machine... (rear instead of front, or usb2, instead of usb3 for examples)

outside of that you're likely looking at a service trip.... would not hurt to try a second machine to eliminate computer issues.


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#7 tomfrost

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Posted 08 August 2013 - 04:11 AM

Yeah I use a the same USB cable as my audio interface to test it out so I'm sure the cable is working perfectly.

I tried 4 x USB 2.0, 2 x USB 3.0, 2 x USB with power, 2 x Front USB.

I also tried on my laptop and it's the same thing.

 

I have 3 audio interfaces, midi keyboard, midi controller, external hard drives and they all work perfectly on my computer. They were all unplugged during the tests.


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#8 TheRealZap

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Posted 08 August 2013 - 04:17 AM

sounds like it's down to the unit.... which is what tech support already determined... sounds like you did all the right tests.

 

Yeah I use a the same USB cable as my audio interface to test it out so I'm sure the cable is working perfectly.

I tried 4 x USB 2.0, 2 x USB 3.0, 2 x USB with power, 2 x Front USB.

I also tried on my laptop and it's the same thing.

 

I have 3 audio interfaces, midi keyboard, midi controller, external hard drives and they all work perfectly on my computer. They were all unplugged during the tests.


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#9 Th3rd_eye

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Posted 03 October 2013 - 03:27 PM

Line SUCKS! new company name I think


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#10 still_fiddlin

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Posted 03 October 2013 - 06:06 PM

I posted this on another thread, but with your HDx00 plugged in, in Device Manager it should look something like this:

hd400driver.jpg

 

If you have an unknown device, then the driver install should work.  If, however, you don't have an unknown device, find the Sound, Video and Game Controllers device that is your HD.  (If there's not one, you have a problem with USB connectivity that software cannot fix.  At the least, I'd start with a flash restore on the HD, but that's a different problem.)

 

Once you have the device located, check its device properties in Device Manager (1).  You should be able to confirm the Hardware Ids (2).  The Plug and Play (PnP) ID that contains VID_0E41 confirms that this is the Line 6 device.  Assuming there's an incorrect driver associated with the device, it's probably because the HD was plugged in *before* the Line6 drivers were installed, and another driver matched on compatible IDs (3).  The best solution is to uninstall that driver, and remove it from the system (4).  You may have to reboot and repeat this process several times until you have your HD appearing as an unknown device.  (Keep it plugged in to the USB port through this process.)  Once that happens, unplug it from your PC, and follow the instructions to install the Line6 drivers.  Then, they will be the best match found when you plug the device in.

dmdrvrrmv.png


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#11 ThiefLex

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Posted 05 October 2013 - 08:25 AM

i'm have vid_ffff pid_fffe. Pod installed as unknown device. Drivers installed but monkey don't shows their.

I need help!

i used windows 7 64 and windows xp 32 sp2.

Maybe this problem in eeprom?


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#12 still_fiddlin

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Posted 05 October 2013 - 09:12 AM

It will never work with those IDs. I'm guessing you were walked thru factory reset and these IDs persist in every port, so sure looks like that device is broken.
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#13 ThiefLex

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Posted 05 October 2013 - 05:30 PM

Mmmm... what i can do? I did not do a factory reset.


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#14 still_fiddlin

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Posted 06 October 2013 - 01:58 PM

http://line6.com/dat...v A ).pdf#page9

300 factory reset link, from the advanced guide.

I don't have any idea whether that will help, but if you don't get valid PnP IDs, Windows won't find the driver.
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#15 Th3rd_eye

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Posted 09 October 2013 - 04:27 PM

Mine just keeps saying unknown. Done everything. I think i'll move to another company. Line 6 is pretty unreliable. I've had problems with the hd300,xt and valve hd100 mk2.


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#16 ThiefLex

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Posted 21 October 2013 - 08:38 PM

http://line6.com/dat...v A ).pdf#page9

300 factory reset link, from the advanced guide.

I don't have any idea whether that will help, but if you don't get valid PnP IDs, Windows won't find the driver.

 

I have a problem. A button duplicates save button. This happened after replacing the tactile button. Can I repair this equipment?


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#17 mikeymartin76

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Posted 07 January 2014 - 11:16 AM

I haven't seen much "support" from Line 6   :rolleyes: .....wondering if I made a mistake purchasing this product. :P

Here is a post I made in another thread...all I wanted was some help...because I REALLY do like my HD 300...it's a great unit,just having trouble interfacing with my laptop.

 

 

Hi...my name is Mike and I own the POD HD 300.I recently got a new laptop and installed the latest 300 Edit software.When I hook up everything,the No Device Connected prompt shows up on the edit program.I have uninstalled the software,re-installed software,rebooted computer,changed USB ports and USB cables.Still nothing.
I am running Windows 8.Any knowledge would be greatly appreciated.Thanks!

 

Anywho...I bet I'm not the 1st person to have this problem...ANY help would be appreciated.Thanks...


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#18 TheRealZap

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Posted 07 January 2014 - 12:09 PM

Have you tried contacting support? http://line6.com/company/contact/

 

I haven't seen much "support" from Line 6   :rolleyes: .....wondering if I made a mistake purchasing this product. :P

Here is a post I made in another thread...all I wanted was some help...because I REALLY do like my HD 300...it's a great unit,just having trouble interfacing with my laptop.

 

 

Hi...my name is Mike and I own the POD HD 300.I recently got a new laptop and installed the latest 300 Edit software.When I hook up everything,the No Device Connected prompt shows up on the edit program.I have uninstalled the software,re-installed software,rebooted computer,changed USB ports and USB cables.Still nothing.
I am running Windows 8.Any knowledge would be greatly appreciated.Thanks!

 

Anywho...I bet I'm not the 1st person to have this problem...ANY help would be appreciated.Thanks...


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#19 mikeymartin76

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Posted 08 January 2014 - 02:29 PM

hey Zap....I just downloaded the latest edit software and Monkey...then I went through Monkey to check drivers.Downloaded latest driver onto computer,but for some reason,computer won't enable it when HD 300 mis plugged in.I'm at a loss....your tag says uber guru/Line 6 expert...any wisdom you can give me?I really wanna get this issue fixed.Thanks...


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#20 TheRealZap

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Posted 08 January 2014 - 05:37 PM

sometimes it's as simple as plugging into a different usb port, because if the device has never been plugged into that port before it will search and install the drivers again on its own.

there is also the option of getting the standalone driver install as well, and installing them outside of monkey.

http://line6.com/software/


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#21 mikeymartin76

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Posted 09 January 2014 - 01:48 PM

thanks Zap...I will continue my quest...


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#22 mikeymartin76

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Posted 09 January 2014 - 01:56 PM

I downloaded the flash memory file,but I'm not sure which program(app) to use to open it with.Help?


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#23 arislaf

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Posted 09 January 2014 - 02:12 PM

monkey! just do the ''update from file'' with it


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#24 mikeymartin76

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Posted 09 January 2014 - 02:16 PM

here's the thing about Monkey...I used(or tried to) it to update driver on my HD 300.When it is connecting to the Line 6 site,it only gives the option for POD XT...apparently my 300 is just lying there...sorry to be a pain,but I'm a tad frustrated.I'll try what you said arislaf....thanks.


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#25 kaharrs2

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Posted 11 January 2014 - 02:39 PM

If you've already downloaded and tried to install the latest driver from the Line 6 website, but the pod is still considered unknown by the computer then try this:

 

Have your device (pod or whatever) unplugged then go to your Device Manager.  Plug in the pod.  You should see a new device pop up under the "Other devices" tab... and it should be labeled simply as "Unknown".  This is your pod.  Right click it and choose "Update Driver Software".  Choose to browse your computer for the driver software.  I had trouble with Windows 8 finding the driver even if I pointed it directly to the correct folder ("C:\Program Files (x86)\Line6\Tools\Driver Archive\POD HD 300" for me.)  So I chose the "Let me pick from a list of device drivers on my computer" option below that.

 

I then searched in the "Sound, video and game controllers" option for the hardware type, which brought up "Line 6" as a manufacturer option on the next page.  I then selected that and my appropriate driver (Pod HD300 for me.)  Windows briefly complained about unrecognized certificates or some such, at which point I said continue anyways.  A driver installing progress bar then started.  Strangely enough the progress bar seemed to get stuck (which shouldn't happen, this driver is small and should install pretty fast), but I let it run for about 5 minutes and then killed the process from task manager (just trying to exit the window doesn't work because Windows complains about you stopping a driver install before it's done... as it rightfully should, but the Line 6 software/drivers are just so buggy and hard to get going I had to go to drastic measures.)  After that it seemed fine; when I relaunch device manager the pod shows up as a recognized device under "Sound, video and game controllers."

 

Note that you may have to repeat this process for other USB ports if you plug into a different one next time, so maybe just try to be consistent about which one you use.

 

These instructions are what I did on Windows 8.1, but they should be valid for Windows 7 as well.  I'm not sure about Vista, perhaps.  Also note that the last step is pretty sketchy... so standard disclaimer: I'm not guaranteeing it will work on your own personal system, or even leave the system in tact, this is just what I had to do on my own computer.


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#26 fatgonzo

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Posted 12 January 2014 - 04:18 AM

Tonight I took my POD from it's box after a couple of weeks of rest. I was a bit surprised when it no longer worked as an audio interface. To be more precise, it no longer manages to communicate with any computer in any way. I'm a computer person in general and after a few hours of trying all sorts of things I am out of ideas. It seems the POD can turn into a brick at random. It is sending "usb/unknown" as its device id, so it won't accept any audio driver manually. Win7 thinks it's a USB controller so it will only let me choose from USB controller drivers and manually pointing at the .inf file fails to work. Using it on other computers confirms that it doesn't identify itself as a POD anymore. They all think it's an unknown USB controller.

 

Has anybody come up with another way to return the POD to its original state, where the OS can recognize it? Can't do a factory reset, since the computer cannot communicate with it at all. Any help would be much appreciated, I already tried all the USB ports, tried removing the USB hubs and adding some more. And I did nothing at all to bring this about. I just turned the damn thing on. I am using firmware v1.1 and apparently USB firmware 0.0. I was trying to upgrade to 1.2 when this happened. I mean, I never got that far. Noticed this when Monkey couldn't see the POD. 

 

Any help would be much appreciated.


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#27 mikeymartin76

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Posted 18 January 2014 - 07:01 AM

harrs2...thanks friend.I may try that.I actually am on the verge of scuttling Loser6 completely...it's just not worth it to me.

Lousy "support",sketchy software etc.Ya know....sometimes a guy just wants some SOUND...not an off the cuff misadventure into the unwonderful world of make-believe.

How 'bout it guys?Some stuff you don't need a Computer Science degree in just to get it "fired up"?

Anyone here ever heard of music?It's a way of life for me....but apparently,not with Loser6.

Fire away boys....


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#28 mus1prod

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Posted 02 July 2014 - 03:49 PM

If different usb port/different machine doesn't work, and factory restore or flash update doesn't work, try this:

 

Just do a midi dump from the pedal board itself. You don't need any midi software open on your computer, just make sure your computer is on and the pod hd300 is turned on and plugged into a usb port on your computer. Follow the instructions, that are in the manual, on how to do a midi dump -"ALL". You may need to power-cycle the pod and reboot your computer afterwards, but I've found that this does the trick every time.

 

Why this works: Honestly, since I don't work for Line 6, or have the schematics or any design information on the product I can't be 100% sure. My best guess would be that since the pods connect to, and exchange data with, the computer via midi-over-usb, there is a voltage-high(or low) situation with the eeprom. Kind of like when old analog telephones would act like they were busy when they weren't. There is the "on-hook" voltage(3v I think) that drops when you pick up the receiver. That change in voltage is the signal to the phone company's switch that signals that the phone is in use. When you hang up the phone, the voltage goes back up. If the voltage gets stuck low, then it looks like the phone is always busy. The only way to fix that was to disconnect the exterior test jack or incoming lines, temporarily, to reset the voltage. Doing a midi dump on the pod hd300 acts much the same as disconnecting and reconnecting the exterior phone lines.

 

Give it a try. If this works for you, let Line 6 know. And if you're the Line 6 moderator reading this, and it works as a consistent solution, let your bosses know. I could use a change in jobs.  ;-)

 

 


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