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Reaching The 10 Lifetime Authorized Devices Limit, But They Are The Same...


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#1 RoyDC

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Posted 24 July 2013 - 11:48 AM

Hi. I have been a Line 6 user for several years and I use my gear (podx3 and podstudios) on several computers/laptops because that’s what they are for... they are portable!.

 

For many reasons as viruses, system failures or just reinstallation of a new version of windows, I have to unauthorized and authorize the same computers and they appear in my account as different Authorized Devices. I almost reach the parameter of 10 lifetime devices, but they have been the same computers!

 

So, what happened if I use all my lifetime devices?? Am I not be able to authorize again my Pod studio or podx3 in my computers or in new ones if they die??

 

I think that this new system of yours is not fair!  I bought you a hardware/software to use it freely in any computer I want without limits, as it was before.

 

I hope you understand my preoccupation and provide me a solution, sorry for my English!

 

Thanks in advance!!


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#2 TheRealZap

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Posted 24 July 2013 - 11:50 AM

no problem, just call them when you run out and they'll reset it for you.


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#3 RoyDC

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Posted 24 July 2013 - 11:56 AM

Thanks for the answer, but Im from México, whom and where do I call?


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#4 TheRealZap

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Posted 24 July 2013 - 12:04 PM

you don't even have to call... that's just the fast way... you can open a support ticket and they'll take care of it in a few days.

 

http://line6.com/sup...ickets/add.html


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#5 Demonaz

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Posted 24 November 2013 - 03:08 AM

Hi.

I've got an USB sound card, the Pod Studio UX1 

In my account I can see this message:

You currently are using 3 out of 4 active devices.

You currently are using 10 out of 10 lifetime devices.

When I try to authorize my computer appears this error:

Unable to authorize your device.

You have reached your limit of total lifetime device authorizations for this account

How can I reset my list of lifetime devices?

 

Thanks.

 

Demonaz


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#6 TheRealZap

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Posted 24 November 2013 - 05:43 AM

open a ticket at the link above and request a reset.

 

Hi.

I've got an USB sound card, the Pod Studio UX1 

In my account I can see this message:

You currently are using 3 out of 4 active devices.

You currently are using 10 out of 10 lifetime devices.

When I try to authorize my computer appears this error:

Unable to authorize your device.

You have reached your limit of total lifetime device authorizations for this account

How can I reset my list of lifetime devices?

 

Thanks.

 

Demonaz

 


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