Jump to content


Photo

Sonic Port Not Recognized By Mobile Pod App

sonic port mobile pod

  • Please log in to reply
23 replies to this topic

#1 Shield141

Shield141

    Just Startin'

  • Members
  • Pip
  • 6 posts

Posted 25 July 2013 - 09:27 PM

I'm running the latest version of iOS (version 6.1.3) on my iPad 2 and have the latest update of Line 6 Mobile POD (version 1.5.0, Audiobus compatible).  Recently I've found that that the Mobile Pod app does not recognize my Sonic Port device, even when it is properly connected.  I've followed the Sonic Port FAQ page suggestions and attempted resetting my iPad to factory settings and then restoring it to a previously saved restore point.  I've made several attempts and used several previously saved restore points to get the app to work with the Sonic Port again, but all attempts have failed.  I was able to be successful only once, about a month ago when I first got the Sonic Port.  Now, the thing is worthless. 

 

Unfortunate because the tones in Mobile POD are really good.  But, if you can't use them, no one cares.  Not sure how much effort Line 6 put into development of these products, but as I said, who cares now? 

 

If anyone has a solution to this, please advise.  And then I'd suggest selling your advice to Line 6!


  • 0

#2 MartinDorr

MartinDorr

    Iknowathingortwo

  • Members
  • PipPip
  • 228 posts
  • LocationArizona, U.S.A.

Posted 26 July 2013 - 05:10 AM

Looks like you have a broken Sonic port. Heard of 1 other case like this. Suggest returning to seller or contacting Line 6 support for a replacement. They may be interrested what slips through their quality control.
If you are not in a hurry I'd wait for a few more days and see whether somebody else has more constructive feedback.
Martin
  • 0

#3 adamf

adamf

    Just Startin'

  • Members
  • Pip
  • 62 posts

Posted 26 July 2013 - 04:58 PM

Unfortunately this is the place I find myself also....but since I got it from amazon they are sending me a new one. It will be here tomarrow.... Gee I hope this is not going to be on ongoing situation....keep you posted
  • 0

#4 adamf

adamf

    Just Startin'

  • Members
  • Pip
  • 62 posts

Posted 29 July 2013 - 04:05 AM

New one works fine....old one still dead, going back to amazon
  • 0

#5 EDAdam

EDAdam

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 29 July 2013 - 11:02 PM

I'm in the same situation (ipad 2 6.1.3 and mobile pod 1.5.0). worked 1-2 weeks ago - fired it up two nights ago and it hasn't worked in the past two days. Signal doesn't seem to be getting through the interface in either direction (i'm feeding the output into an amp). Hate to think it is a mechanical failure (had it for 1 mth - hasn't left the house & has only been handled 5-6 times).

If it has to be returned so be it, I'm hoping there is a fix - if anyone's got one please advise.
  • 0

#6 Shield141

Shield141

    Just Startin'

  • Members
  • Pip
  • 6 posts

Posted 30 July 2013 - 05:46 PM

Thanks for the updates and additional information on this issue.  I've heard from Line 6 regarding this problem.  They intend to ship out some replacement cables to connect my Sonic Port.  I'm hopeful this will work.  I would be surprised if the cables have gone bad, especially so soon on a new unit.  And, like EDAdam, I've not even had it out of the house.  No abuse and is handled with care in a clean area.  I'll keep everyone informed on how this matter is resolved. 


  • 0

#7 EDAdam

EDAdam

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 31 July 2013 - 12:04 AM

Rebooted the ipad a couple times and fiddled with the connector cable - that seems to have done it. Not sure whether it is a dodgy connection or temperamental ipad.

Let us know what happens when your new cable shows up.
  • 0

#8 hwangman

hwangman

    Just Startin'

  • Members
  • Pip
  • 9 posts

Posted 03 August 2013 - 12:21 PM

Just purchased a Sonic Port and am having the same issue. I downloaded the Mobile POD app, connected the Sonic Port, connected my guitar and...........nothing. Seems like an issue with the SP since I have headphones plugged into it that are also not recognized (if I audition sounds from Mobile POD, it plays through my iPad speakers rather than through the headphones that are connected to the SP.

 

I've submitted a service ticket. Any other suggestions?


  • 0

#9 JohnyRay

JohnyRay

    Just Startin'

  • Members
  • Pip
  • 19 posts

Posted 18 August 2013 - 03:58 AM

I just got mine and my iPad 3 running 6.1.3 states CANNOT USE DEVICE USB Device Not Supoorted. :(

I am bummed as I have waited ages for this.

Any ideas???
  • 0

#10 kifbag

kifbag

    Just Startin'

  • Members
  • Pip
  • 1 posts

Posted 08 September 2013 - 09:39 AM

Same here, just purchased the sonic port and connected it to my iPad 2 with the latest iOS version, it said this device is not recognized ! What now !!?
  • 0

#11 Shield141

Shield141

    Just Startin'

  • Members
  • Pip
  • 6 posts

Posted 10 September 2013 - 12:25 PM

UPDATE:

 

Since my last post dated July 30, 2013 in which I stated I had an open support ticket with Line 6 and they were sending out replacement cables to resolve the Sonic Port not working, I have still not recieved the cables they stated they would send out on Aug 17.  I followed up with them at the end of August to find out where those cables were.  Their reply was that they didn't have cables to ship out and were expecting some at the beginning of September and would expedite shipping when they had them.  I re-opened the support ticket on Sept 8th to inquire on where the status of the cables.  No reply form Line 6 as of today.  The warranty on this product is 90 days.  They have been aware of this problem since I reported it 47 days ago; over half the length of the warranty period, in which no solution has been provided.  They have my payment.  I have a Line 6 product that does not work.

 

I don't want to tell anyone what to think of Line 6, their products, or customer support, but I think their action (or lack thereof) speaks for itself.  Do I believe them that they are actually waiting to recieve Sonic Port cables in order to ship them out to me?  Is it reasonable to think that Line 6 doesn't actually have any cables in stock for their own product for over forty days?  Am I unreasonable? 

 

Please offer some feedback for me here.  If anyone has had success with this issue, or feels I have unrealistic expectations, please let me know.  Thanks.


  • 0

#12 TheRealZap

TheRealZap

    Uber Guru

  • Line 6 Expert
  • 15388 posts
  • LocationClemmons, NC USA

Posted 10 September 2013 - 12:28 PM

you're not unreasonable.. although i do think it's possible that they don't have them. they just released the device and probably have their inventory tied up in production... just a guess.

 

I also don't think it would be unreasonable on your part to ask for a complete new device, and a warranty that starts upon receipt.

that's what i'd ask for in the support ticket.


  • 0

#13 Newbyg

Newbyg

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 15 September 2013 - 11:20 AM

Sonic port not working on my ipad2 (or my ipod3) - really disappointed. It works fine on my iPhone5, with the different cable, but i bought it to use on my ipad2. Definitely sounds like some quality issues with the 30 pin cables. I can't believe line6 suggest restoring your ipad as a fix, how cheeky is that!!

Sort it out line6.
  • 0

#14 ZedE

ZedE

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 02 October 2013 - 07:35 PM

Just bought a Sonic Port today. Same problem. I upgraded from a mobile in to this because the mobile in kept falling out of the 30 pin socket while I was using it! Looking at the rest of your posts here, I think I'll just return it, say it doesn't work and I don't want another one rather than deal with support or the lack therof. The last time I ordered a part from Line 6 it took 18 months to arrive! It was a replacemnt input jack for a Spider guitar amp. I have a Pod HD500 if I want Line6 tones, I just thought this would be nice for sketching things out in Garageband and things like that. Traded in my mobile in to get this. Since all other guitar effects apps will work with any sort of input box, I'll just go back to using the IK Multimedia apps with my focusrite iTrack Solo.

 

Attention Line6, you've really got to revamp your development and quality control! While I'm at it, what exactly is the deal with your new line of PA gear. You have a $2500 digital mixer with only 12 inputs. Any band that is playing venues small enough to only need 12 inputs can't afford a $10,000(plus tax) PA system! I mean that's what it would cost for the mixer, 2 front show bins, 2 bass bins and 2 monitors. I live in a medium sized city, it would take the average band around here 48 shows just to buy it. They'd have to play a show a week FOR A SOLID YEAR putting every dime of thier money into the PA to afford it!

 

Line 6 made thier name making decent quality, great sounding gear that musicians could afford. Today my Sonic Port if DOA and I can't afford your PA! If it doesn't fit, you must not buy it!

 

You've changed Line 6!


  • 1

#15 zjusys

zjusys

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 08 October 2013 - 03:15 PM

I am not the only one - after upgrade to IOS 7.02 the signal form my guitar does not reach mobile POD. This can't be that all the cables crashed over the world - seems to be incompatibility of the software (the initial message was "synchronization changed"). Could be nice if Line6 could try to solve this ugly problem as fast as possible.
  • 0

#16 jakeman19

jakeman19

    Just Startin'

  • Members
  • Pip
  • 28 posts
  • LocationEdmonton, Alberta, Canada

Posted 12 October 2013 - 09:27 AM

I ordered a Sonic Port and got it this week. I could use it with my iPad but not with my iPhone 5. So I took it back for a refund. :-(
  • 0

#17 benson

benson

    Just Startin'

  • Members
  • Pip
  • 16 posts

Posted 18 October 2013 - 05:28 AM

Yet another flakey untested product from Line 6. I got mine today from Amazon and I'm having the same issues with the Sonic Port not being recognised. Back in the box and off for a refund its going.


  • 0

#18 chr15kidd

chr15kidd

    Just Startin'

  • Members
  • Pip
  • 1 posts

Posted 26 October 2013 - 11:22 AM

Same. Purchased Sonic Port. Worked for first session but nothing since. Purchaes fromt eh Rock Shop and they are emailing their contacts in Line 6 but if I don't get a solution quick I think I'm going to just return it and get a refund. Disappointing. Any recommended alternatives?

 

 


  • 0

#19 larysera

larysera

    Just Startin'

  • Members
  • Pip
  • 1 posts

Posted 12 November 2013 - 03:38 PM

thanks for this thread....Over the last 12 months I purchased 2 mobile in devices.  Both stopped recognizing the software ( which I love).  I thought about getting the Sonic Port HD unit but waited, and I'm glad I did.  It seems the same thing is happening with the Sonic Port.  Well, Line 6 you lost me as a customer on this line of hardware.  Wanna give me credit for the 2 Mobile in's that just stopped working????? Nah, I didn't think so.  Jammer and JamUP Pro here I come.

 

larysera


  • 0

#20 jpoprock

jpoprock

    Just Startin'

  • Members
  • Pip
  • 56 posts

Posted 14 November 2013 - 08:15 AM

Mine had been working fine, but now it's not "supported" on my Ipad Gen 3 running 7.0.3. However, it works fine on my iPhone 5 running 7.0.3. This tells me that perhaps the device isn't dead, but it's not jiving with the iPad. I've had mine now for several months and have hardly used it. It's probably too late to return to Guitar Center (I have the box and reciept). I shoulda bought the Apogee cuz at least you can use it with a computer too.


  • -1

#21 milesargall

milesargall

    Just Startin'

  • Members
  • Pip
  • 30 posts

Posted 19 November 2013 - 10:32 PM

I don't mind what interface I use - preferably my tascam, but nothing's registering with the mobile pod since I upgraded my iPad 3 iOS to 7.0.3.
Suggestions?

Ta.
  • 0

#22 speededdog

speededdog

    Just Startin'

  • Members
  • Pip
  • 10 posts

Posted 22 November 2013 - 12:47 PM

Hi everyone! The answer is pretty simple - Sonic Port is incompatible with all latest mobile devices and software updates. It's a time to call Line 6 by the name they deserve!
I personally went to guitar store today and tried to connect their brand new, opened in store Sonic Port to my new iPad Air and iPhone 5S and it's all dead!
Well, it was a good idea of mine to move my but towards the store rather than paying money.

THE MOST HILARIOUS THING IS THAT LINE 6 DISTRIBUTE ALREADY OUT OF DATE INCOMPATIBLE DEVICES PLUS YOU CANNOT UPDATE IT BECAUSE YOU CANNOT CONNECT IT TO THE COMPUTER OR INTERNET. MOBILE POD WILL NOT LET YOU DO IT EITHER. SO YOU GUYS, WHOEVER BOUGHT IT CAN CONFIDENTLY RETURN IT BACK TO THE SELLER, CAUSE IT'S A USELESS PIECE OF PLASTIC, NO MORE.

Line 6 are not the ones they claim they are! It's a fraud to sell people faulty unrepairable gear on massive scale! Too bad! Shame on you, funky time wasters!
  • -2

#23 Line6Tony

Line6Tony

    Line 6 Staff

  • Administrator
  • 2288 posts

Posted 03 December 2013 - 03:04 PM

Hello, Line 6 customers. After reviewing this thread, it looks like there a couple of separate issues being experienced. Most of your reports appear to be due to cable failures. We are sorry to see that happen. In these cases, please create a support ticket at www.line6.com/support for us to address this problem.

 

For those that that report it stopped working after updating to iOS 7, you are most likely running into the microphone ‘privacy’ settings in iOS 7 which we have created a Knowledge Base article for:

 

http://line6.com/sup...o-input-fr-r558

 

As for compatibility, the SonicPort was thoroughly tested with iOS 7 before its release with no issues found. We encourage you to create a support ticket with us if our Knowledge Base articles do not help resolve any connection issues you may have.


Tony Reese
Line 6 Customer Support Manager


#24 Shield141

Shield141

    Just Startin'

  • Members
  • Pip
  • 6 posts

Posted 15 December 2013 - 11:34 AM

*UPDATE*

 

Line 6 followed up with me in regard to the replacement cable for my SonicPort.  After receiving the cable the SonicPort worked flawlessly with my iPad.  I maintain the iPad with the latest iOS updates.  No problems with the updates.  After this experience, I handle the SonicPort and cable very delicately.  I recommend others do the same.  However, the cable issue appears chronic.  I have intermittent problems with it.  Sometimes it works great, sometimes not so much.  I love the SonicPort features and design, and the cable connection is a vast improvement over the Mobile In connection.  It's too bad the cable connection to the SonicPort is not a USB connection.  Cables would be easier to obtain and replace and make the SonicPort easy to use anywhere, since you'd be able to find a cable quicker than having to go through Line 6.  Great design for a potentially awesome product.  Just too flimsy and too much trouble to get it back in service. 

 

Better cable = reliable & useful product, satisfied customers + great company reputation.


  • 0





Also tagged with one or more of these keywords: sonic port, mobile pod

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users