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workbench HD fails to connect to variax


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I have an 89F hooked to my mac running latest os.  Monkey connects fine and indicates version of firmware in guitar is latest and that workbench HD is latest.

 

I run wb hd and it indicates no connected guitar.  I try to scan in the app but it never finds it.

 

Anyone have this problem?

 

thx

-d

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Ok so support helped me figure this out.... Ill post here for others:

 

Make sure no red lights appear on your USB->Variax cable.  It should have two bright flashing green lights.

 

You need to power your guitar for workbench HD to see it.  The provide USB will not provide power over ethernet (unlike say the firehawk).  To do this, ensure your variax battery is charged and installed, and then just plugin in a cable to the guitar's 1/4" amp jack (amp not necessary, just plug in a cable).  As soon as you do this, the guitar powers itself up using its battery and both lights on the USB to variax box will turn green and all is well.

 

Its very weird this is not mentioned by the workbench app itself when you scan for your guitar and the dialog says 'no guitar found' or some such.  It should suggest this step.

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