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Pod X3 Live Not Connecting To Workbench For Variax 500


wizardpro
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I cannot get my pod X3 Live and variax 500 to connect to workbench to edit the variax 500 .X3L connects to monkey and gear box and is autherized  but cannot autherize the Variax. When i start workbench an icon of a usb connector and a question mark appears.

X3L is all up to date,I have tried two computers multiple usb ports and cat5 wires as well as a brand new VDI cable. 

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I have exactly the same problem under Mac OSX and Windows 7.  Gearbox says there is an incompatible driver (all drivers on both machines the latest till today) - Monkey sees the X3 live and shows all is well.  But just cannot get anywhere with it!  Driving me crazy

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