InvincibleNote Posted January 24, 2016 Share Posted January 24, 2016 I just purchase a helix and trying to Update, the line 6 Updater open and says "select device" & behind is a black screen. Can't select anything. I have Windows 10, I plug it and nothing happens, I don't think it recognizes it. Help? Anyone? Thanks 1 Quote Link to comment Share on other sites More sharing options...
amx05462 Posted January 24, 2016 Share Posted January 24, 2016 good luck line 6 software can be a pain in the neck to use 1 1 Quote Link to comment Share on other sites More sharing options...
silverhead Posted January 24, 2016 Share Posted January 24, 2016 Have you downloaded and installed the Helix driver (see Support -> Downloads)? Try running Line 6 Updater again with the driver installed and Helix connected. http://line6.com/support/page/kb/_/effects-controllers/helix/how-to-update-the-helixs-firmware-r776 Quote Link to comment Share on other sites More sharing options...
InvincibleNote Posted January 24, 2016 Author Share Posted January 24, 2016 Thanks for the reply @silverhead I will try a different computer. Cuz mine is not reading helix, I did install the ASIO driver the manual suggested. Quote Link to comment Share on other sites More sharing options...
Doubledashie Posted March 24, 2016 Share Posted March 24, 2016 Same problem here. Not working. Quote Link to comment Share on other sites More sharing options...
Doubledashie Posted March 24, 2016 Share Posted March 24, 2016 Just restarted my computer, now it works Quote Link to comment Share on other sites More sharing options...
stand2find Posted June 11, 2017 Share Posted June 11, 2017 I am having the same problem. My device isn't recognized even with the proper login. I am after other Youtube issues. I am thinkning I may just return it. Quote Link to comment Share on other sites More sharing options...
Wizzless Posted February 1, 2018 Share Posted February 1, 2018 I have the same problem, every Line6 help is saying "Just get AMPLIFi Utility" When it isn't availeble anymore on their site. REALLY Bad service, everything is outdated if you want do update your software withour iOS... Sucks 1 Quote Link to comment Share on other sites More sharing options...
RileyVallance19 Posted April 30, 2018 Share Posted April 30, 2018 I had trouble originally when I got my AMPLIFi 150. I just had to register it to my L6 account and it worked fine from then on. Quote Link to comment Share on other sites More sharing options...
RangerVFA33 Posted October 10, 2018 Share Posted October 10, 2018 I had this issue because I ran the "Line 6 Updater" before I updated the latest USB drivers. Download "Line 6 Driver2" and install before running the Line 6 Updater app. 1 1 Quote Link to comment Share on other sites More sharing options...
jplett Posted February 26, 2020 Share Posted February 26, 2020 for me, not working "Line 6 Driver2" under W10. Quote Link to comment Share on other sites More sharing options...
Isaac_11 Posted June 5, 2020 Share Posted June 5, 2020 I FOUND A SOLUTION! At least it worked for me. i found this video and the guy showed how to update Hx family products. Its simple and it works. I was having problems with my new Pod Go, searched everywhere until i found the video. He uses HX Edit but it should work similarly on Pod go edit. Hope it helps. I know how stressful this can be. Also i was trying to update using the line 6 updater but the black screen showed 1 Quote Link to comment Share on other sites More sharing options...
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