sk01672 Posted April 20, 2016 Share Posted April 20, 2016 Hello guys: I installed the "Line 6 Monkey" program to my windows 10, and i conect my Pod HD500, and i run it, i already update the Drivers section and the USB firmeware, but when i try to update the "Flash Memory" section it shows me an error. i search for udates and it shows me the "I Agree" window and also the "Want to keep your existing patches" window, but when i continue, and when it starts downloading the update, it shows an error, its something like this: "POD HD500 update failed. " (Code 8000900C) MIDI device timed out waiting for a response. Try the update again, making sure the cables are still connected. Please if you know whats the matter, hope you can answer. i already try to restart the computer and the Pod, but no succes. Also y check the conection and its ok, the computer never stops reading the Pod from the usb cable. Thank you a lot!!! Quote Link to comment Share on other sites More sharing options...
BillBee Posted April 20, 2016 Share Posted April 20, 2016 Download the flash file to your hard drive and choose the update from "file" option in Monkey. That usually fixes the "timed out" issue. Mind you I'm not on Win 10 but when I get the error its what I do. -B Quote Link to comment Share on other sites More sharing options...
sk01672 Posted April 20, 2016 Author Share Posted April 20, 2016 yeah, unfotrunately i tried that too, and it doesnt work :C Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 20, 2016 Share Posted April 20, 2016 Have you tried using different USB ports on your computer? Quote Link to comment Share on other sites More sharing options...
sk01672 Posted April 21, 2016 Author Share Posted April 21, 2016 yeah that too, im actually start thinking its the pod :( i tried in another computer too and its the same error... and i dont know if it matters, but im not using the original usb cable, but if the other sections get updated with this cable i think its not the problem right? Quote Link to comment Share on other sites More sharing options...
silverhead Posted April 21, 2016 Share Posted April 21, 2016 Right - if the cable works in other circumstances it's not the cable. There's nothing special about the cable that came with the unit. It's a standard USB cable. Quote Link to comment Share on other sites More sharing options...
BillBee Posted April 21, 2016 Share Posted April 21, 2016 Does L6 Monkey see the unit? I would still try another cable if only to be able to say you eliminated that variable. Quote Link to comment Share on other sites More sharing options...
phygwell Posted September 24, 2016 Share Posted September 24, 2016 I had the same problem today. My HD500 was in tuner mode... i tried everything above (e.g. tried different USB ports on computer, 2nd cable, etc.) and nothing worked. On a whim I changed the setting from "tuner" to my preset 1A (not sure if it matters which preset), tried again and it worked just fine. So it may be that the HD500 needs to be in a certain mode. Hope this helps! Good Luck! Quote Link to comment Share on other sites More sharing options...
eric_navarrete Posted September 25, 2016 Share Posted September 25, 2016 please help, I want to install the flash memory, recently you change the motherboard to my pod hd500 and connect it to the monkey I get these messages, There was an Error communicating with your device. If it is a USB device, try disconnecting then a reconnecting the USB cable. Error: (Code 8000710B) Hardware is not valid. Please contact customer service Line 6 Immediately With This error. I made an account but the problem continues, please help me, best regards. Quote Link to comment Share on other sites More sharing options...
Triryche Posted September 26, 2016 Share Posted September 26, 2016 You need to submit a support ticket or call Line6, this is a user forum and not a direct channel to Line6 support. Quote Link to comment Share on other sites More sharing options...
scottstpierre Posted September 27, 2018 Share Posted September 27, 2018 On 9/24/2016 at 4:58 PM, phygwell said: I had the same problem today. My HD500 was in tuner mode... i tried everything above (e.g. tried different USB ports on computer, 2nd cable, etc.) and nothing worked. On a whim I changed the setting from "tuner" to my preset 1A (not sure if it matters which preset), tried again and it worked just fine. So it may be that the HD500 needs to be in a certain mode. Hope this helps! Good Luck! Phygwell, thanks for posting this. I had tried, reinstalling everything and two different cables and it was the unit in Tuner mode. Crazy. Quote Link to comment Share on other sites More sharing options...
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