vfog2015 Posted August 13, 2016 Share Posted August 13, 2016 Hello all, I got my Helix yesterday, and needless to say I've had nothing but issues so far. I plugged it in and plugged my headphones in, and started playing. I noticed the signal would cut in and out every few seconds or so, so I unplugged the headphones... only to notice the tip of the headphone connector was still stuck inside the unit (which I do not blame on the Helix at all!). I was able to remove it luckily. Today, I just can't get any kind of signal into or out of the Helix. I've done numerous resets, and reinstalled the newest version of Helix firmware. Nothing. I have everything (headphones, guitar, USB to computer) plugged in exactly like I did yesterday when I got the unit and had sound, but nothing. Also yesterday, I connected the unit through USB to my Windows 10 desktop, and I was able to hear my computers sound through the headphone jack on the Helix. I can't even get that to work today. Any tips? I really wanna mess with the unit, but not in the fashion of repeated troubleshooting and the like. Thanks! CBpunk16 Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted August 13, 2016 Share Posted August 13, 2016 My first instinct is that your headphone tip is still bridging a connection in the jack or that when you removed it the unit was on and you shorted out the jack. Quote Link to comment Share on other sites More sharing options...
vfog2015 Posted August 13, 2016 Author Share Posted August 13, 2016 The unit was off and unpligged when we removed the headphone tip, so hopefully that's not the case. Is there some sort of "global mute" or bypass function that I could've enabled by mistake? I'm just trying to exhaust all possible options before I contact Line 6 support. Thanks for the reply! Quote Link to comment Share on other sites More sharing options...
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