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[HD500X] No sound on Windows 10


redcloud
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HI! I've an apparently common issue with some other Line6 products: suddenly, no sound on windows 10!

The solution "set default audio format to 16bit/48kHz" does not work at all.

These are the steps for problem replication:

 

- HD500X turned off, Windows 10 PC turned off.

- HD500X turned on.

- When HD500X is ready, boot up Windows 10 PC.

- When Windows 10 is ready, launch a media player with a backing track.

 

At this point it could happen that the audio from media player is muted while audio from guitar works just fine.

 

Closing and reopening the media player doesn't work.

Disabling and re-enabling of the device still doesn't work.

Drivers uninstall or system reboot only solves temporarily the problem.

 

It seems that the problem arises with a higher probability when both Firefox and Thunderbird are running.

 

Any solution?

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