Verne-Bunsen Posted October 16, 2016 Share Posted October 16, 2016 Hello all, Ever since last nights maintenance, I can't load the Helix forum on my iPhone. All of the other Line 6 forums load fine, but trying to access the Helix forum just directs me to the Line 6 mobile homepage. I've even entered a different forum, switched to the "full version" and then tried to access the Helix forum, only to find myself back at the Line 6 mobile homepage. I can find links to specific threads via Google and I can follow them successfully, but trying to then follow the link back to the main forum takes me right back to the homepage. It works fine on my iPad, which is weird. Anyone else experiencing this? Thanks, VB Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted October 16, 2016 Share Posted October 16, 2016 Me too. I'm on my phone chrome incognito settings and got here finally. Dunno what's up. Tried my phone's other browser and from my pc and it works, but not the normal chrome on my phone. Keeps dumping me back to the L6 home page, though not on the other forums... Weird... Dave Quote Link to comment Share on other sites More sharing options...
jdalaz Posted October 16, 2016 Share Posted October 16, 2016 I'm having same problem. I can't log on from my droid / chrome broser Quote Link to comment Share on other sites More sharing options...
zooey Posted October 16, 2016 Share Posted October 16, 2016 Hmmm, works for me, right now anyway, Note 4. But both desktop and mobile versions have been wobbly for a few weeks now, sometimes up but not always, various errors, or just a blank page. I know they're aware of that and are working on it, that why they did whatever they did yesterday. Quote Link to comment Share on other sites More sharing options...
Verne-Bunsen Posted October 17, 2016 Author Share Posted October 17, 2016 A'ight, I re-started the phone and the app to no avail, then I cleared history and data in settings and now it seems to be working.... Quote Link to comment Share on other sites More sharing options...
DarrellM5 Posted October 17, 2016 Share Posted October 17, 2016 Something is screwy, that's for sure. It looks like clearing the history/cache fixes the problem. Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted October 17, 2016 Share Posted October 17, 2016 Just tried cleaning the chrome cache & browser history - didn't help. Opened the incognito chrome browser and here I am, signed in, so I could post this. Weird. When signed in normally, choosing the Helix forum bounces me back to the L6 home page. None of the other forums do that.... Works fine on my pc, though... Win 8.1 & IE (whatever the latest is). Think it's fine on my Win 10 & Edge browser. Dave Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 17, 2016 Share Posted October 17, 2016 Working on IE 11, not functioning on Chrome since last night. Quote Link to comment Share on other sites More sharing options...
mkornell Posted October 17, 2016 Share Posted October 17, 2016 Just chiming in to say it is working as usual on a Nexus 6P (Android/Chrome) Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 17, 2016 Share Posted October 17, 2016 Incognito mode seems to be working on Chrome when regular mode is not. This leads me to believe that perhaps clearing the cache and cookies might allow the normal Chrome mode to work again. Update: Clearing the cache and cookies as well as the browsing history did not help. Even tried reinstalling Chrome. Still having issues connecting in anything but Incognito mode. I can sometimes use regular mode to connect to the forum after reinstalling but if I try to open up a second window to the forum I cannot leave the main Line6 window. Behavior does not seem to be predictable on Chrome in normal mode since the update. Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted October 18, 2016 Share Posted October 18, 2016 Ditto still today... Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 18, 2016 Share Posted October 18, 2016 Seem that this has been happening for a few weeks now - see other thread. http://line6.com/support/topic/23147-ot-desktop-version-of-forum-down/ I'm sure that I read somewhere that Line 6 are aware of the issue and are investigating. We shall see! Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted October 24, 2016 Share Posted October 24, 2016 Giving up on Chrome browser on my phone. It's native browser works for the Helix forum. Chrome works on my pc, as well as IE, and IE and Edge on my Win 10 laptop, so dunno, tried clearing the Chrome cache and history on the phone, but no go... I try it periodically, but no change. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 25, 2016 Share Posted October 25, 2016 Giving up on Chrome browser on my phone. It's native browser works for the Helix forum. Chrome works on my pc, as well as IE, and IE and Edge on my Win 10 laptop, so dunno, tried clearing the Chrome cache and history on the phone, but no go... I try it periodically, but no change. I don't have Chrome on my phone but on the PC the cache clearing has an option for how far back you want to go (e.g. one day, one week, beginning of time). If the phone version of the app offers this option, make sure you clear the cache back far enough (I think it defaults to one day). I found Chrome wasn't working for me as recently as yesterday until I cleared the cache going all the way back in time. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 25, 2016 Share Posted October 25, 2016 Btw, there was a major cyber-attack on Dyn (a large DNS provider and web hosting company) a few days ago that heavily impacted many of their customers. I wonder if Line6 got caught up in this. Everything seems back to normal now. I am not having issues with any browser flavor since yesterday or the day before. Quote Link to comment Share on other sites More sharing options...
davidb7170 Posted October 25, 2016 Share Posted October 25, 2016 This has been going on for a couple weeks now, so don't think the cyber attacks last Friday had anything to do with it. The phone version of Chrome on my android doesn't have many options and I tried them all. My Chrome on the pc does work on this helix forum, though, so just specific to my phone, it seems. Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted October 25, 2016 Share Posted October 25, 2016 This has been going on for a couple weeks now, so don't think the cyber attacks last Friday had anything to do with it. The phone version of Chrome on my android doesn't have many options and I tried them all. My Chrome on the pc does work on this helix forum, though, so just specific to my phone, it seems. If you haven't tried it yet it might be worth uninstalling Chrome and reinstalling. Quote Link to comment Share on other sites More sharing options...
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