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Variax Ghost Notes?


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#21 TheRealZap

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Posted 03 September 2013 - 06:54 AM

just a note.. try reflashing back to 1.7x and then flash to the latest....from there...

i've seen this work... not 100% of the time... but for some reason this can clear some lingering issues...

worth a shot if you want to give it a go...


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#22 BigChas52

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Posted 03 September 2013 - 07:27 AM

Thanks BigChas52. I have re-installed the firmware. Did not seem to make a difference. I would think that it is a piezo pickup, but it works fine in standard tuning. Just gets whacky in alt tunings. Also, the strings that have the ghost notes vary from DADGAD to Blues G etc. Strange. I opened a support ticket with Line 6, and sent them a link to the audio file. We'll see what they say. You have none of these issues?

I'm pretty much a plain vanilla type player.  It's nice that the alt tunings are there, but I don't use them.


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#23 spmartin

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Posted 03 September 2013 - 07:42 AM

I have begun exploring alternate tunings pretty recently. I remember what a big Aha it was when I realized that a bunch of  the Stones songs were done in Open G. Why I did not know that years ago is a mystery. Do yourself a favor and play with DADGAD a bit. There are some great intro videos on youtube. It's a magical sound. The other one I like is "Nashville Tuning". I have a separate guitar set up for that tuning - because it requires special strings. On the Variax, I just turn a knob. Sweet.


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#24 Kcharriq

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Posted 03 September 2013 - 10:12 AM

I gave up on alt turnings, mine sounded so bad.
If I turned my amp up 3/4 vol (dt 25), it sounded better, but was way too loud.
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#25 spmartin

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Posted 03 September 2013 - 11:53 AM

Well, if nothing else, I know that I am not the only one experiencing the problem. I has to be in the way the CPU is processing the signal because the ghost notes are different with various alt. tunings. If Line 6 does not have a solution to this, then they are fraudulently marketing that feature of the guitar!


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#26 toneman2121

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Posted 03 September 2013 - 02:22 PM

, then they are fraudulently marketing that feature of the guitar!

sue 'em


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#27 Kcharriq

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Posted 03 September 2013 - 04:18 PM

I don't believe this is occur on all the guitars. I know someone who has one and it works just fine.

I've tried them out in the stores and they don't have the same problem.

 

I hope L6 is able to provide some help.


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#28 spmartin

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Posted 03 September 2013 - 04:19 PM

Nah, not the suing type. I just want a fix!


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#29 clay-man

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Posted 03 September 2013 - 04:20 PM

I gave up on alt turnings, mine sounded so bad.
If I turned my amp up 3/4 vol (dt 25), it sounded better, but was way too loud.

 

I love the alt tuning on my Variax. If it didn't work I wouldn't be satisfied. It's something I use extensively since I play a lot of bands' music with different tunings. It's one of the main reasons I love this guitar.

 

This is why I'm never going to buy a used JTV. It's tempting, but I'd rather have a warranty and the ability to return it to the store if it's broke available. 


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#30 spmartin

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Posted 03 September 2013 - 04:24 PM

clay-man - you are so right. I've been tempted many times to pick up a used JTV, but did not for that very reason. I actually got mine from Sweetwater, and they, as you probably know, extend Line 6's warranty another full year. All parts and labor are covered. I would just need to pay shipping to and from Line 6 during the second year. I've never heard a hint of how much the CPU would cost to replace in the new Variax if you needed to buy it out of warranty. Probably pretty cheap to make, but lots of mark up on the retail end. There are some connections on that board that are not being used. I'd love to find a schematic for it, so I could see what handles what functions.


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#31 Kcharriq

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Posted 04 September 2013 - 03:46 AM

just a note.. try reflashing back to 1.7x and then flash to the latest....from there...

i've seen this work... not 100% of the time... but for some reason this can clear some lingering issues...

worth a shot if you want to give it a go...

I tried this and it was much better with version 1.7 (not completely gone). When I updated back to 2.0 (1.7 -> 2.0) the problem was back and maybe worse than before.


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#32 TheRealZap

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Posted 04 September 2013 - 04:27 AM

sorry to hear that, i think your guitar needs service. but i might try version 1.83 (because i hate giving up easy...)

1.83 made some structural changes in the software... (required for the hd acoustics), and maybe these differences will matter? maybe not?

but it's something to try until line6 gets you're guitar into service.


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#33 spmartin

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Posted 04 September 2013 - 04:36 AM

I think it's kinda crazy to purchase a guitar and have to send it back the first week. Does not speak very highly of their Quality Control systems. 


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#34 TheRealZap

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Posted 04 September 2013 - 04:42 AM

True, but the hardware etc is essentially a computer inside of this guitar, and it worked fine with the initial "software" installed.

the update is apparently either not taking correctly or exposing some tolerances internally that aren't quite up to the job.

it is a horrible situation for the owner no doubt... but we're simply not talking about something as simple as a standard guitar.

 

I think it's kinda crazy to purchase a guitar and have to send it back the first week. Does not speak very highly of their Quality Control systems. 


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#35 clay-man

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Posted 04 September 2013 - 05:24 AM

True, but the hardware etc is essentially a computer inside of this guitar, and it worked fine with the initial "software" installed.

the update is apparently either not taking correctly or exposing some tolerances internally that aren't quite up to the job.

it is a horrible situation for the owner no doubt... but we're simply not talking about something as simple as a standard guitar.

 

Do newly made Variaxes get update to the latest firmware, or has it stayed 1.7 and you have to upgrade manually regardless of when the Variax was made?


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#36 TheRealZap

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Posted 04 September 2013 - 05:26 AM

I honestly don't know... i know that sweetwater was updating their before shipping... I have no idea what the factory is sending out.


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#37 Charlie_Watt

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Posted 04 September 2013 - 05:29 AM

My JTV came with 2.0 installed but Sweetwater was nice enough to upgrade it.  That eliminated the risk for me to have to send it back if the upgrade failed.  I would strongly recommend that anyone purchasing a new JTV get it upgraded as part of the purchase agreement.  We have seen some problems with the upgrade related in this forum.  It's hard to tell what percentage of the upgrades had problems because we do not have that data.  There are many variables when doing this kind of upgrade.  (PC, interface, cables, SW)


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#38 guitarno

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Posted 04 September 2013 - 07:23 AM

I am a new Variax (59) and HD500X user. I bought the variax mostly for the guitar emulations and alternate tunings. All the alternate tunings sounded pretty good in the store. When I got the Variax set up at home, it was at ver 1.7. I updated it to the current version (2.0), and now I have the same problem you have described. Pretty much makes any alternate tuning it happens on useless. Absolutely can't have the original non-altered notes bleeding through. In my case it is definately NOT the acoustic sound of the strings, the original notes are being amplified through the system somehow.

 

   I barely know how to use the Variax workbench yet, but I tried to check if the "Mag Pickup Blend" feature was somehow getting turned on for the alternate tunings, but so far I haven't found that to be the case, but as I said, I don't know my way around that piece of software yet.

 

   You are definately not alone on this problem, and I am really looking for a resolution to this as the alternate tunings are important to me. Hope someone finds an answer, or it turns out to be a glitch that gets fixed in an update soon. The "Mag Pickup Blend" is a great feature as it adds a  little more realism to the modelled emulations, but absolutely should not happen if using an alternate tuning.


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#39 TheRealZap

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Posted 04 September 2013 - 07:35 AM

I highly suggest anyone having these issues open a support ticket.

http://line6.com/support/tickets/

this will get you the attention you may need to get this fixed...

the more people that report the issue and work with them, the better chance they have of locating the root cause and fixing it for everyone.


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#40 guitarno

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Posted 04 September 2013 - 08:27 AM

Yes, very good idea. I will double check things to get my facts straight when I get home tonight, and will open a support ticket so they know about it.


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