ejwoodall Posted September 2, 2013 Share Posted September 2, 2013 Probably sounds stupid but here goes. I bought the metal pack online today for my XT live. It says I purchased it today in my account. I had an old email in my preference and I guess the notification went there. I changed the email but I can't figure out how to download it now. It shows up in my license manager but I can't find a way to download it in License Manager or Line 6 Monkey. What should I do? I can't anywhere to send an email to support. I go on the support site and all I get is recycled old questions that don't pertain to my situation. Do I have to wait until Tuesday to call someone? They sure make it difficult. 1 Quote Link to comment Share on other sites More sharing options...
toneman2121 Posted September 2, 2013 Share Posted September 2, 2013 http://line6.com/support/page/kb/_/general-faq/model-packs-licenses-faq-r490 Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted September 2, 2013 Share Posted September 2, 2013 nothing to download.... its already part of the existing software... buying a license just unlocks it. if you see it in your license manager the models are probably already unlocked. 2 Quote Link to comment Share on other sites More sharing options...
ejwoodall Posted September 2, 2013 Author Share Posted September 2, 2013 Thanks for the help. No wonder I couldn't find anything to download. I restarted monkey and the license manager this morning and they were loaded, or unlocked or there in the Pod! :) Even though I had run both last night for whatever reason I couldn't find them. I remember seeing some grayed out amp sounds? 1 Quote Link to comment Share on other sites More sharing options...
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