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HD500x won't authorize after repair....


mark51969
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I've opened up a repair ticket, but thought I'd see if there are any suggestions in the meantime. I got my 500x back from an authorized repair center. They replaced the board because it kept going into tuner mode by itself. After sending it back twice. Now, when I go to update and install my purchased add-ons, it I get these messages: 

 

"The POD HD500x you are connecting is not valid line 6 hardware."

"Error Code 8000710B Hardware is not valid."

 

Anyone know what I need to do? I'm using Windows 10 and everything on the computer end was working perfectly before I had it repaired. Screenshots attached

 

Thanks

 

 

 

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