mark51969 Posted November 19, 2016 Share Posted November 19, 2016 I've opened up a repair ticket, but thought I'd see if there are any suggestions in the meantime. I got my 500x back from an authorized repair center. They replaced the board because it kept going into tuner mode by itself. After sending it back twice. Now, when I go to update and install my purchased add-ons, it I get these messages: "The POD HD500x you are connecting is not valid line 6 hardware." "Error Code 8000710B Hardware is not valid." Anyone know what I need to do? I'm using Windows 10 and everything on the computer end was working perfectly before I had it repaired. Screenshots attached Thanks Quote Link to comment Share on other sites More sharing options...
vshevchyk Posted August 16, 2020 Share Posted August 16, 2020 Hello. I have the same issue, please support us. Quote Link to comment Share on other sites More sharing options...
joel_brown Posted August 16, 2020 Share Posted August 16, 2020 You need to open a support ticket on this. When did you purchase your unit ? Quote Link to comment Share on other sites More sharing options...
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