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Hd 500 Edit Mixer Volume Dropping/not Saving To Unit


jahardo
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So i've had my 500 for about a year and had this issue when I first got it but it worked itself (maybe I figured out the work around and forgot/not sure) out back then, but since I've been reworking my patches I've had it happen again:

 

When I change the volume on the mixer in edit, it sends the change to the unit.  I will then send the selected patch to the unit to save it, but when I use the unit to change patches, it ignores the mixer change and goes back to a lower setting.

 

The work around I've found is to use the unit to edit the mixer setting and then it works/saves permanently to the unit.  But I cannot understand why it keeps happening.

 

I must be doing something wrong and I would like to figure out what so I can not keep doing it.

 

Any help is appreciated. :)  

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In general, you should not use the unit at all while using the editor. Using both to make changes while the editor is running leads to oddities such as you describe. When using the editor, use it. When you want to use the unit, close the editor (or suffer the unpredictable anomalies that arise from the devices trying to remain synchronized when both are 'driving'.)

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Sorry, I wasn't clear enough.  I am only making changes to the unit after I unhook from the usb.  It's only as a result of the changes not staying the way they should.  I don't do any editing on the unit itself.  I have only been changing the volume of the mixer since it seems to not be "sticking" after i unplug the editor.

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Okay i figured it out.  You must press save on the unit after making any changes.  I assumed that using the "send to device" button in hd edit would save the patch since it hid the asterisk in hd edit.  I noticed the asterisk was still showing on the unit, so by pushing save on the unit it keeps that changes permanently.  Makes sense to me now.

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Is that true? Do you have to also hit save on the unit after you've "send selected" from HD edit? That doesnt seem right.

 

Okay i figured it out.  You must press save on the unit after making any changes.  I assumed that using the "send to device" button in hd edit would save the patch since it hid the asterisk in hd edit.  I noticed the asterisk was still showing on the unit, so by pushing save on the unit it keeps that changes permanently.  Makes sense to me now.

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Okay i figured it out.  You must press save on the unit after making any changes.  I assumed that using the "send to device" button in hd edit would save the patch since it hid the asterisk in hd edit.  I noticed the asterisk was still showing on the unit, so by pushing save on the unit it keeps that changes permanently.  Makes sense to me now.

 

I found exactly the same problem and exactly the same solution on my own:

If you change mixer levels on the edit software and then "send" to the HD500 those changes are not saved untill you also press the save button on the HD500 itself,

 

so I confirm what jahardo said

 

anyway the problem only occurs to the mixer settings, no other setting that I'm aware of is affected

 

also I'm not shure if the thing appens every time I edit the mixer settings

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yeah, i believe something weird is going on there too. it really should save the patch to the unit when you press "send selected" or at least have an option to send and save.  but the workaround does work and all my patches are now saved and sound the way they should!

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This bug should be reported to Line 6. To do so, use the product feedback link that you will find under the Contact Us button at the bottom of this page. Provide a 'recipe' for reproducing the problem - a specific series of button-pushing steps that Line 6 can use to recreate the problem for investigation.

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This bug should be reported to Line 6. To do so, use the product feedback link that you will find under the Contact Us button at the bottom of this page. Provide a 'recipe' for reproducing the problem - a specific series of button-pushing steps that Line 6 can use to recreate the problem for investigation.

yes you're right...

.. I followed the contact us link and the feedback on products seems now handled by the new IdeaScale thing,

do I have to register on that?

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  • 1 month later...

I Have this same issue with my hd500. I ve done everything I should, tried to save each patch or the whole list but when I change the patch and come back to the on I changed it just didnt save. I m sure this is a bug. And today it was even more strange: I had the HD connected to my laptop with the HD editor. I edited the patch through the sotware and hit with my foot (after sending the saved modifications from the laptop to the hardware) another patch. Then when I hit back (through foot) to the modified patch, and  the sound heard was the old one while the changes I made via the software where registered vissually but the sound didn t changed. Then I double clicked (with my finger) this patch that was selected and the sound finally got new.  But everytime I save (and the software confirmed it) whenever I change this patch into another one and try to recall it, I still can only find the older one.

 

And this has happened not only with volume but also with delays BPM. I m not sure if using ll the User banks has made the hardwares memory so full that it can handle new storing operations. I ve also tried to change names of the patches or bring louder similar presets to that patch, but it doesnt works. When this patch is not working no matter what I try to save or replace, it never accepts new comands (that s why I believe it has something to do with the hardware s memory or processor capability...)

 

Also, none of these patches are at its maximum volumes, cause i can ake it louder once, but the patchs new information just desapears when I try to recall it. It goes back to previous sound although the visual modifications are still visible. Really weird. I m afraid that this maybe be the reason why they did the Hd500x, cause they noticed that the HD500 processor or memory couldn t handle the pacths bank (factory and user) all together...hope I m wrong.

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hi ess765

 

yes the delay bpm also suffers from this problem,

actually it's the bpm value saved into each patch that has the bug, so I think each bpm based effect is affected

 

the hd500x has more cpu power not more memory slots, and I don't think this is an hardware issue,

I think it's a software bug in the communication from the pod to the edit software (so it could be in the pod firmware and/or in the edit software)

 

reading your issue, it could be that this specific patch has been somehow corrupted

 

try this procedure:

save you patch as a file on your pc (as a backup)

send the patch from the edit software to the pod

save the patch on the pod by hitting "save" two times

disconnect the pod usb cable

change patch with the footswitches and go back to the first patch

 

was the patch saved?

 

you could also try to send a blank patch on that memory location on the pod and save it to "reset" it

and then send the correct patch

 

anyway the point at which I came to is "do not use the footswitches on the pod while it is usb connected to the edit software"

 

bye,

Lorenzo

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Hi Lorenzo, I ll try your sugestions . Thanks a lot. Anyway it seems for me clearly that we have some bug cause the editing software was suposed to handles this issues.It really seems that some comunication between software and hardware is not working properly. I ll let you know soon if your advices solved my issues. Regards from Brazil.

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The 'kind of bug' that is happening seems to be a lack of proper synchronization when both the HD device and its Edit program are being used to make changes. Every time a change is made in the HD editor program there is a need to keep the HD500 device synchronized, so there is usb communication between the devices. The reverse is also true; even if you just switch presets using the HD500 footswitch, the HD Edit program needs to adapt to the change.

 

Depending on the speed and sequence of where the changes are being made, and what kind of changes they are, the device and Editor can become unsynchronized. There are many situations in which this loss of synchronicity is noticed. The one described in this thread is just one of them; I've noticed arbitrary things going wrong several times.

 

Unfortunately, bugs like this are very difficult to track down because sometimes it's not actually a bug in the software. The loss of synchronicity can be caused by a specific usb connection, or other simultaneous usb activity, on a given computer. I believe the usb communication protocol used by Line 6 is not as robust in terms of 'lost data' as is, say, the TCP/IP protocol used in a usb wireless dongle. If something goes wrong in the Line 6 usb communication, it is probably lost and not recoverable. But I'm just guessing here.......

 

As mentioned by perapera above, here's a good guideline:

 

......anyway the point at which I came to is "do not use the footswitches on the pod while it is usb connected to the edit software"

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Yes, SilverHead/ Uber Guru. The bug seems to be related with syncronization between software and hardware when both are conected trying to write or correct patches. Basicly by what I undestand, the "save" operation is only trustable when we save via hardware pressing twice the Sava Button on the POD. And also it seems a good advice to never change pacthes through hardware step buttons while conected to a computer with the POD editor software.running.

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  • 3 years later...

Holy thread resurrection batman!

2017, I have just bought an HD500 and one patch saves fine, the second one is having this mixer level issue - even if I make other changes!

I have the latest firmware - you would imagine they might have sorted this by now! :(
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It only seems to do it with this one patch so far - I wonder if a specific program's data becomes 'corrupted' in some way or if it's to do with the slot I'm saving into?

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