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Dreaded error 8000000a after 6hours of ownership


strivingfirst
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Just bought the HD500x today, Brand New; connected to my mac and HD Edit worked great until I physically turned a knob on the unit itself instead of using the software. As soon as I did that the unit said sync then the dreaded error 8000000a popped up! WTF Line 6? Now I find out that there isn't a fix yet. If I find a fix I'll post it, but right now I got nothin'.

 

Yes all updates were properly installed, to include firmware. ARGH!!! WTF this blows!!!

 

Please advise

 

Thanks,

 

Dom

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I got mine to work!

 

I ended up installing the software onto my windows 10 PC. My problems were using the line 6 software on my MacBook.

 

I installed windows 10 onto my MacBook using bootcamp. Then I installed line 6 Pod HD500x drivers. Followed screen instructions, Then installed Monkey, followed screen instructions, then rebooted MacBook and HD500x. Once rebooted I opened Monkey, logged in and then went to license manager tab, logged into licenses manager, authorized my MacBook, then closed it out. Next, I installed Edit software, followed onscreen instructions but did not open edit program. I rebooted MacBook and HD500x, then opened Monkey, then opened edit software.

 

Now everything works! HOWEVER, when the Edit software is open I DO NOT touch knobs 1-4 on the HD500x, all my edits are done in software. Once edit software is closed it's ok to use knobs again. What I've noticed is that when you turn a knob while the edit software is open, the "sync" process is causing the communication USB errors. This is where Line 6 needs to work on a patch.

 

Hope this helps!

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