zooey Posted May 28, 2017 Share Posted May 28, 2017 Just got around to updating to 2.21 from 2.20, and noticed afterwards that Windows says the driver didn't install correctly. I haven't been using Helix with computer audio, so maybe I wouldn't know, but the editor seems to be working ok. I shut down, disconnected Helix, reinstalled the Helix software, same msg at startup. Is the driver only about audio? I will eventually want to be able to use it with a DAW etc, so not having isn't great, if it's really not installed, or not up to date. Any ideas what else to try? This is Windows 7, up to date (old computer, please let's not get distracted by how that makes me an awful human). Quote Link to comment Share on other sites More sharing options...
gbbaker Posted May 28, 2017 Share Posted May 28, 2017 HI, this has been the same for me since day one . . . . . it has never been a problem. EVERYTHING works fine (Audio/Midi/Editor) so not to worry. Others have seen the same issue . . . but others have not?? I do recommend that you get a better quality USB cord as the original that comes with the HELIX is known to "drop out" on some systems ( like mine!). Good luck . . . . enjoy! Bo Baker Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted May 29, 2017 Share Posted May 29, 2017 If it were me I would uninstall all the Helix software and reinstall but if it is working for you I can understand wanting to leave well enough alone. I have never seen that message but I am on Windows 10. Perhaps that is a Windows 7 thing. Quote Link to comment Share on other sites More sharing options...
gbbaker Posted May 29, 2017 Share Posted May 29, 2017 Yes, I am on Windows 7 and I do believe it is a Win 7 64 issue. Bo Quote Link to comment Share on other sites More sharing options...
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