I know this won't make it past your moderators, because to put it bluntly I am pissed right off at how unreliable this unit and software really are.
Seriously, it is surprising that Line 6 have not sorted this issue out yet. I've seen a few similar threads online, and my own unit which arrived less than a month ago has also repeatedly lost data, had the interface program crash every other session (Not exaggerating), and last night did exactly the same things as mentioned here. Stuck on the initial Line 6 blue screen. Hell, even the words "blue screen" sound daunting because I remember my days using PCs / Windows that a blue screen meant your whole system has failed.
Frustrating does not begin to describe how inefficient and disappointing this Pod and program is. I want to be able to trust this unit with my variax guitars as my live stage rig, but the reliability factor leaves a hell of a lot to be desired.
The whole reason I bought the unit (after experiencing a lot of issues with earlier Line 6 gear I have owned) is that your guys on the facebook page told me that combined with my variax guitars it would do what I want it to do. I have previously gone back to using old fashioned valve amps and stomp boxes twice after having similar issues with earlier Line 6 models, so I am now questioning my own sanity for throwing more $$$ at another of your units.
The info I had seen online about the unit made it sound like it has had the gremlins, which plagued your earlier gear removed, yet the software interface program still crashes constantly, wipes everything stored in the machine as well as the folders in my Macbook. It takes hours to get these settings done, and time is money, so far at the rate I earn per hour I'd estimate this last crash has cost me well over $1000 in lost time, so it really is far from good enough. Nobody should need to make multiple backups of these settings, one in the machine and one on the Macbook should be heaps, but when your software is the weakest link and likes to take all information with it time and again, that is a sad sad state of affairs.
Your program designers need to address this software problem now, because this thing is marketed as a professional piece of stage equipment, yet it is less reliable than a Windows operating system.
Far from impressed with this expensive doorstop!
Should I list all the issues I have had with the variax guitars while I am at it? One has been back for repairs to the circuitry three times in the last year alone. When these units are working well, they are amazing, but I find I constantly have my heart in my mouth using them, because I always expect the variax to stop doing it's thing, or the Pod or my earlier amps to give me some problem. So far the newest 30w Spider is not playing up yet, but I've only had that four weeks, so I'm not holding my breath.
There is no point having a hundred sounds at your feet, if the interface programs used to program the unit via the computer is not up to speed.
Other problems this HD500x has given me. Patches which are saved one way, decide not to sound the same a minute later when I go back to them as a comparison for volume settings. For example, it suddenly sounds like the amp is in a cave echoing all over the place, or on a Coral Sitar patch I set up, which worked fine for a few days, it suddenly started echoing all over the place. Turn it off, and back on, and "Oh that is what I am supposed to sound like?" it is as if the lightbulb suddenly turns on and the machine wakes up. You do not have the luxury of time on stage to sort these issues out. Sounds which were perfectly balanced one night at rehearsal, the next night are totally out of whack. ie, I switch from a clean 12 string sound with a little compression to the next clean Tele / Fender twin patch and they are perfect, then to an overdriven strat / Jcm rhythm track, again perfect sound balance, to a higher gain Les Paul, Engl sound for lead and all good. The next night I go back and the volumes are all over the place, when nothing has been done to the unit or setting that day. Turn it off and on a few times and it plays nice.
Unfortunately because I bought the thing from the USA, and live in Oz, I will not get any help from a local seller, or I'd be ramming it down their throat by now.
Seriously these faults are not little things that you can just get past and move on, especially in a live gig situation where I am the vocalist and only guitarist in the three piece. There is no reason whatsoever for them to be present, but it is like every session with this unit is a new headache. "Today I think I might crash the interface program, because I haven't done that since.... well yesterday. I know he'll love me for it" The next day "Well today I think I might throw some awful cavelike sounds at him, just to show him how cool it would sound to play a gig for Batman..." The next day "Ok time to knock all his volume balance settings into orbit, because I know how much this guys loves playing with my lollipop buttons on the fly midway through a gig, while trying to sing and hold the show together..."
If you can't see the level of angst I feel towards this unit by the sarcasm, then I guess I may not be the first person to list faults like this.
One more thing. Why the hell can't we buy spare adapters to go on the wall wart to convert it from the US plug to the Aussie plug without buying an entire Plug unit?
An adapter would cost what $2-3 max, the plug is $75 or so. I'm sure you buy these adapters in bulk, so why can't clients buy them from your distributors?
And why is the supply chain in Western Australia so redundant? Oh yeah we have the HD500x on order, it will be here next month, is the response I got from three stores. Hence one of the reasons for buying from the USA.
I'm over it, I could do this all day, because I am so f---d off with this thing right now. It is costing me time, money, energy, happiness.... when it is supposed to make my life as a performing musician easier and more enjoyable.