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"You have an active trial license, but you have reached the maximum number of authorizations"

helix native support

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#1 thecoltonfactor

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Posted 16 August 2017 - 10:45 AM

Hello all!

I recently downloaded the new Helix Native plugin through Sweetwater for the 14 day free-trial. I logged into my Line 6 account through the VST, but when I go to "Authorize This Computer", I get the message referenced in the title, along with the message "Your account has reached the limit of computer authorizations for Helix Native. Please sign into your Line 6 account to manage your computer authorizations.". So I went into my license manager, Helix native is not listed there. Only my computer, my UX2, and Pod Farm are shown. I went to my account on the line 6 website but it wasn't listed under Authorizations either. Restarted computer, etc, no luck. 

 

Anyone else having this problem or know how to help?


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#2 Triryche

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Posted 16 August 2017 - 10:47 AM

Give Line6 a call or open a ticket.


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#3 nathangifford

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Posted 16 August 2017 - 11:47 AM

I am also having this issue. All of my previous computers have been deauthorized, and I still can't authorize my current desktop.


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