Jump to content


"You have an active trial license, but you have reached the maximum number of authorizations"

helix native support

  • Please log in to reply
2 replies to this topic

#1 thecoltonfactor


    Just Startin'

  • Members
  • Pip
  • 1 posts
  • Registered Products:1

Posted 16 August 2017 - 10:45 AM

Hello all!

I recently downloaded the new Helix Native plugin through Sweetwater for the 14 day free-trial. I logged into my Line 6 account through the VST, but when I go to "Authorize This Computer", I get the message referenced in the title, along with the message "Your account has reached the limit of computer authorizations for Helix Native. Please sign into your Line 6 account to manage your computer authorizations.". So I went into my license manager, Helix native is not listed there. Only my computer, my UX2, and Pod Farm are shown. I went to my account on the line 6 website but it wasn't listed under Authorizations either. Restarted computer, etc, no luck. 


Anyone else having this problem or know how to help?

  • 0

#2 Triryche


    Uber Guru

  • Line 6 Expert
  • 7333 posts
  • Registered Products:6

Posted 16 August 2017 - 10:47 AM

Give Line6 a call or open a ticket.

  • 0

#3 nathangifford


    Just Startin'

  • Members
  • Pip
  • 1 posts
  • Registered Products:2

Posted 16 August 2017 - 11:47 AM

I am also having this issue. All of my previous computers have been deauthorized, and I still can't authorize my current desktop.

  • 0

Also tagged with one or more of these keywords: helix native, support