alcarvalho Posted October 8, 2017 Share Posted October 8, 2017 I stopped playing for a while and didn't use my Amplifi much for the past months. Then 3 weeks ago I took my guitar out to play for a while and noticed that when I try to find anything on the Cloud tone tab nothing is ever found. I thought that the servers might be down this one day and didn't worry too much. Today I tried to play again and was searching for tones on the cloud tab and, again, nothing is found. I tried terms that use to have a lot of results like "Iron Maiden", "Petrucci", "Blues", "Metal" and nada! Is there something wrong with the tones server? Was is taken down? Thanks, -a 2 Quote Link to comment Share on other sites More sharing options...
alcarvalho Posted October 14, 2017 Author Share Posted October 14, 2017 Nothing? Nobody else has this problem? Quote Link to comment Share on other sites More sharing options...
Triryche Posted October 18, 2017 Share Posted October 18, 2017 Working fine for me. Quote Link to comment Share on other sites More sharing options...
webdog Posted March 17, 2018 Share Posted March 17, 2018 I'm having the same issue :( not only is the cloud not returning any results but all my previous tones are gone!!!! Does anybody know wahts going on???? Quote Link to comment Share on other sites More sharing options...
cbrillow Posted March 18, 2018 Share Posted March 18, 2018 What platform are you using -- iOS or Android? I don't use the remote app often, and, when I do, I almost always use the Android version on my phone, rather than the iOS version on my iPad. The last time -- about a month ago -- that I started the app on my iPad, I noticed that all of my tones were also missing. Rather than trying to figure out what happened, I just grabbed my phone and verified that my tones weren't missing from there, as well. Wondering if it has something to do with the fact that I can't run the most recent version of the iPad app because it's a 3rd generation device that is limited to iOS 9.3.5. I believe the current iOS is at 11, which my device will never be able to run. Maybe Line 6 made a change that has knocked portions of the older version out-of-the-water... Quote Link to comment Share on other sites More sharing options...
cloph Posted March 18, 2018 Share Posted March 18, 2018 Did you try to log out and log in again? Given the forum had lots of troubles lately, I just think that it cleared all its session cache/simply doesn't recognize you anymore. So if tone search/match doesn't work, try that. (although "my tones" is stored on the phone/tablet, at least on Android) Quote Link to comment Share on other sites More sharing options...
pinkjacket Posted July 23, 2018 Share Posted July 23, 2018 I had the same problem on my iPad. I logged out of the app and logged in again. Poof voila! All of the tones are there now. Quote Link to comment Share on other sites More sharing options...
mikebetti Posted December 20, 2018 Share Posted December 20, 2018 I have my tones but can’t get anything from the cloud on my iOS phone or pad Quote Link to comment Share on other sites More sharing options...
Brasellino Posted January 29, 2019 Share Posted January 29, 2019 No tones for me!! Logged out and back in and it always goes.. Oops an error encountered.. invalid token... But then.. at line 6.. who cares for a discontinued amp!! Guido from Italy Quote Link to comment Share on other sites More sharing options...
bsewart Posted January 31, 2019 Share Posted January 31, 2019 try clearing your cache. On a PC it is easy, Microsoft is delete temporary internet files. Chrome is clear browsing History. On Android, it is in settings and somewhere in memory/storage settings.. cant remember the exact settings but essentially it is clearing the temporary data from apps. There might(should!) be a way to do it on Apple crap as well. Quote Link to comment Share on other sites More sharing options...
jmiralles Posted September 15, 2019 Share Posted September 15, 2019 I’m now having problems with this all my tones are ok but cannot find any tones on the cloud tried signing in and out on 2 diff iPads.... Quote Link to comment Share on other sites More sharing options...
xxsuperboyxx Posted September 15, 2019 Share Posted September 15, 2019 My cloud tones are down too- how to contact Line 6? Quote Link to comment Share on other sites More sharing options...
mjac5150 Posted September 16, 2019 Share Posted September 16, 2019 Me too. Heres the error i get Quote Link to comment Share on other sites More sharing options...
mkorade Posted September 16, 2019 Share Posted September 16, 2019 Same. I am able to access all my current tones, but unable to access the tone cloud. I am getting an error message each time. I have tried on multiple devices. Quote Link to comment Share on other sites More sharing options...
bsewart Posted September 16, 2019 Share Posted September 16, 2019 there is a link to support at the top of this page Quote Link to comment Share on other sites More sharing options...
AguMedel Posted March 7, 2020 Share Posted March 7, 2020 I have the same problem Quote Link to comment Share on other sites More sharing options...
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