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Helix: Installation failed on Mac OS X 10.11.3


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#1 hearhunshiun

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Posted 10 December 2017 - 04:05 AM

I have a problem that the Helix version 2.11 cannot be installed into my desktop which currently runs OS X 10.11.3. The problem will always come up on the validation package process (please see the errors as attached). Also, this is my first installation of the program.
 
Please help recommend any solution to fix this issue. 
 
Thanks so much

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#2 ADBrown

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Posted 18 December 2017 - 08:51 AM

To clarify, are you trying to install the editor on your computer or update the device's hardware? Currently the firmware is at 2.3 and there is a new HX Edit application for preset editing and management. 


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#3 mikewilliams6

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Posted 28 December 2017 - 03:18 PM

I am also having this problem downloading the editor, I get as far as a small window saying 'verifying "HX Edit.pkg" and nothing happens.

I am trying to download the helix editor onto my mac running os x el capitan 10.11.6   my Helix lt is new so has had one software update.


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#4 PeterHamm

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Posted 29 December 2017 - 06:39 AM

Which browser? Different browsers are STILL creating different problems at different times.

Helix should run just peachy on El Cap.


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I play Tom Anderson, Wechter & Line 6 (for whom I am a Beta Tester for Helix Rack and Helix Native)

 

 


#5 jbuhajla

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Posted 30 December 2017 - 05:27 AM

I am also having this problem downloading the editor, I get as far as a small window saying 'verifying "HX Edit.pkg" and nothing happens.

I am trying to download the helix editor onto my mac running os x el capitan 10.11.6   my Helix lt is new so has had one software update.

 

Are you trying to install 2.30 or 2.11?


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Disclaimer: All my opinions referencing the Helix (and all other products) are based upon my personal playing tastes and gear. 

Ephesians 5:19- ...addressing one another in psalms and hymns and spiritual songs, singing and making melody to the Lord with your heart


#6 mikewilliams6

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Posted 30 December 2017 - 09:07 AM

Are you trying to install 2.30 or 2.11?


2.30
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#7 jbuhajla

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Posted 31 December 2017 - 05:17 AM

2.30

 

Try downloading and running it again. If you still have issues open a support ticket with Line 6. 


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Disclaimer: All my opinions referencing the Helix (and all other products) are based upon my personal playing tastes and gear. 

Ephesians 5:19- ...addressing one another in psalms and hymns and spiritual songs, singing and making melody to the Lord with your heart


#8 mikewilliams6

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Posted 31 December 2017 - 07:32 AM

Ok thanks for the advice
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