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Suddenly no sound coming out of my Helix

helix no sound failure

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#1 DimitriusK

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Posted 15 December 2017 - 07:17 PM

I was rehearsing with my band and suddenly my Helix went silent (no sound coming out from the ¼’’ output).

Tuner doesn’t respond either so I assume there is some kind of problem with the input.  Tried to connect different guitars and various cables in order to make sure there was signal feed in the guitar input of the Helix.

All features and menus seem to work fine. I can navigate through presets and settings.

I created a support ticket and I am waiting for a reply.

I also tried to reset the device and updated the firmware. Still no sound.

Any ideas?


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#2 jbuhajla

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Posted 15 December 2017 - 10:30 PM

I was rehearsing with my band and suddenly my Helix went silent (no sound coming out from the ¼’’ output).

Tuner doesn’t respond either so I assume there is some kind of problem with the input.  Tried to connect different guitars and various cables in order to make sure there was signal feed in the guitar input of the Helix.

All features and menus seem to work fine. I can navigate through presets and settings.

I created a support ticket and I am waiting for a reply.

I also tried to reset the device and updated the firmware. Still no sound.

Any ideas?

If you are using Helix Floor or Rack, try plugging into the Aux so see what happens. 


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Disclaimer: All my opinions referencing the Helix (and all other products) are based upon my personal playing tastes and gear. 

Ephesians 5:19- ...addressing one another in psalms and hymns and spiritual songs, singing and making melody to the Lord with your heart


#3 DimitriusK

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Posted 17 December 2017 - 11:44 AM

If you are using Helix Floor or Rack, try plugging into the Aux so see what happens. 

Yes I tried plunging into the Aux in and the four return loops as well but with the same unfortunate result. Still there is no sound and tuner does not respond.


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#4 DimitriusK

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Posted 17 December 2017 - 12:08 PM

By the way…..while desperately experimenting with inputs and outputs I noticed that the left XLR output is made by Neutrik and the right is made by Amphenol. This seems a little bit strange. Has anyone else noticed mismatched parts on their Helix?  

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#5 HonestOpinion

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Posted 19 December 2017 - 09:28 AM

I was rehearsing with my band and suddenly my Helix went silent (no sound coming out from the ¼’’ output).

Tuner doesn’t respond either so I assume there is some kind of problem with the input.  Tried to connect different guitars and various cables in order to make sure there was signal feed in the guitar input of the Helix.

All features and menus seem to work fine. I can navigate through presets and settings.

I created a support ticket and I am waiting for a reply.

I also tried to reset the device and updated the firmware. Still no sound.

Any ideas?

 

One of the things that has caused this in the past has been a corrupt preset(s). Does this seem to happen only on particular presets?  What version of the firmware are you on?


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#6 DimitriusK

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Posted 31 December 2017 - 12:51 AM

One of the things that has caused this in the past has been a corrupt preset(s). Does this seem to happen only on particular presets?  What version of the firmware are you o

I installed the latest firmware (2.30) and unfortunately the problem does not occur on specific presets. I also reset Helix to factory presets and globals but without any result.


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#7 dacook2110

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Posted 06 January 2018 - 12:05 AM

Hi,

 

I am just wondering if you ever resolved this? I am on 2.30 and up until Christmas time the Helix worked flawlessly. A week or so back I had this problem, with the sound "stuttering first" then it went silent. Tried a few power on cycles. Nothing. Suddenly it came back.

 

It has just happened again tonight. Exactly the same. In my case the tuner was detecting the input, but nothing on my outputs or headphones.

 

I tried both my Variax and my Strat GK3/GR55 into the Helix to no avail. It was like this for ten minutes and then it came back to life. I don't recollect this happening before the 2.3 update, so is it a 2.3 bug?


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#8 chrisvermaak

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Posted 07 January 2018 - 10:30 PM

Had similar problem few times. Think only since 2.3 upgrade:

On power up no sound from Helix. Not even playback from iTunes via USB. Helix on and Helix Editor communicating via same USB link but no sound. Each time it worked again after Helix reboot (simple power off and on again)

My Helix is powered via a UPS


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#9 DimitriusK

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Posted 10 January 2018 - 01:49 AM

Hi,

 

I am just wondering if you ever resolved this? I am on 2.30 and up until Christmas time the Helix worked flawlessly. A week or so back I had this problem, with the sound "stuttering first" then it went silent. Tried a few power on cycles. Nothing. Suddenly it came back.

 

It has just happened again tonight. Exactly the same. In my case the tuner was detecting the input, but nothing on my outputs or headphones.

 

I tried both my Variax and my Strat GK3/GR55 into the Helix to no avail. It was like this for ten minutes and then it came back to life. I don't recollect this happening before the 2.3 update, so is it a 2.3 bug?

Unfortunately I was not able to resolve this by myself.

My Helix was sent as advised by Line 6’s helpdesk to the authorized dealer (Thomann in Germany) that I bought it from. It’s been a month since then and still no news …..


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#10 DimitriusK

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Posted 10 January 2018 - 01:52 AM

Had similar problem few times. Think only since 2.3 upgrade:

On power up no sound from Helix. Not even playback from iTunes via USB. Helix on and Helix Editor communicating via same USB link but no sound. Each time it worked again after Helix reboot (simple power off and on again)

My Helix is powered via a UPS

The problem occurred in my case before the update to the latest firmware. I hopped that the 2.3 upgrade could fix this but I wasn’t lucky enough.


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#11 dacook2110

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Posted 12 January 2018 - 11:48 AM

Unfortunately I was not able to resolve this by myself.

My Helix was sent as advised by Line 6’s helpdesk to the authorized dealer (Thomann in Germany) that I bought it from. It’s been a month since then and still no news …..

 

Thanks for the reply. I'll have to keep an eye on it then.....


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