Helix LT Software Download Issues

[Realto619]

Multi-Browser Issues

 

Although I didn't scour the site, I couldn't find the email address to contact support (it's probably support@line6.com - but I shouldn't have to guess).

 

I just bought a Helix LT and I hooked it up to my PC and then I went online to look for the drivers, but I was thwarted every step of the way by Chrome, Edge and Firefox because of various issues:

 

Chrome:

 

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /support/.

Reason: Error reading from remote server

 

 

 

Apache/2.4.29 (FreeBSD) OpenSSL/1.0.2k-freebsd Server at line6.com Port 80 Firefox: XML Parsing Error: not well-formed
Location: http://l6c-acdn2.line6.net/media/software/7856/HELIX_LT_f045daafb_bundle.hxf
Line Number 1, Column 5:FORM Edge: Even after disabling the Smart Screen Filter (like they point out on the site), trying to download the update for Helix LT ends in a corrupt download. IE 11 Worked! At this point, I tried to find the email address or phone number to contact support without any luck, so as a shot in the dark I figured I would give IE 11 a try, and thank the gods, it worked! (As a web developer, I don't think I've EVER been that happy with IE - for any reason - previously). So, my point is - and I'm looking at you, web developers - get this @$#& fixed, please. I do web development for a living, so I know how much of a PITA it is to support so many different browsers, but there's a huge difference between formatting issues vs. not working altogether. I have a few thoughts on how to fix your Edge issue, but I'm guessing you don't want unsolicited advice. PS You also may want to look into why your WYSIWYG Forum editor gets stuck in Italic mode and even unchecking the Italic button doesn't change the view in the editor. Maybe it won't appear in italics when it gets posted, but it's still italic as I'm typing this. Thanks!

[HonestOpinion]

 

Multi-Browser Issues

 

Although I didn't scour the site, I couldn't find the email address to contact support (it's probably support@line6.com - but I shouldn't have to guess).

 

I just bought a Helix LT and I hooked it up to my PC and then I went online to look for the drivers, but I was thwarted every step of the way by Chrome, Edge and Firefox because of various issues:

 

Chrome:

Proxy Error

The proxy server received an invalid response from an upstream server.

The proxy server could not handle the request GET /support/.

Reason: Error reading from remote server

 

 

Apache/2.4.29 (FreeBSD) OpenSSL/1.0.2k-freebsd Server at line6.com Port 80 Firefox: XML Parsing Error: not well-formed

Location: http://l6c-acdn2.line6.net/media/software/7856/HELIX_LT_f045daafb_bundle.hxf

Line Number 1, Column 5:FORM Edge: Even after disabling the Smart Screen Filter (like they point out on the site), trying to download the update for Helix LT ends in a corrupt download. IE 11 Worked! At this point, I tried to find the email address or phone number to contact support without any luck, so as a shot in the dark I figured I would give IE 11 a try, and thank the gods, it worked! (As a web developer, I don't think I've EVER been that happy with IE - for any reason - previously). So, my point is - and I'm looking at you, web developers - get this @$#& fixed, please. I do web development for a living, so I know how much of a PITA it is to support so many different browsers, but there's a huge difference between formatting issues vs. not working altogether. I have a few thoughts on how to fix your Edge issue, but I'm guessing you don't want unsolicited advice. PS You also may want to look into why your WYSIWYG Forum editor gets stuck in Italic mode and even unchecking the Italic button doesn't change the view in the editor. Maybe it won't appear in italics when it gets posted, but it's still italic as I'm typing this. Thanks!

 

The Line6.com website seems to be experiencing some intermittent issues right now. I would suggest trying again later. Here is the link to open a support ticket: https://line6.com/support/tickets/