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Jtv-59 Toggle Switch Fails After 2.0 Update


Best Answer Benni2407 , 08 January 2014 - 11:23 AM

Hello folks,

 

I don't know if some people still have trouble with this issue, but there are some news I want to tell you:

A few days after my last post in this thread, Line6 contacted me directly and offered me to send the guitar in and handle it as warranty, although my warranty time is already over (thanks Line6!).

Now I got my guitar back and the problem is solved. They simply changed the three way switch, which seemed to have been faulty. Now everything appears to work correctly :)

 

So again big thanks to Line6 and maybe this helps other users to solve that problem.

 

regards,

Benni

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#1 Benni2407

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Posted 07 October 2013 - 11:25 AM

Hello everybody,

 

I got a problem with my JTV-59. After having updated to firmware 2.0 position 3 and 5 of the toggle switch are the same. The sound doesn't change at all and workbench recognizes both switch positions as "position 5". Flashing down to firmware 1.71 and up to 2.0 didn't help. Now in all firmware versions the problem persists.

In magnetic mode the switch works fine.

Does anyone have similar issues or has a solution for this?

Thanks in advance,

Benni

 


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#2 ozbadman

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Posted 07 October 2013 - 01:23 PM

I haven't heard of this before. It sounds like hardware, not software. I can't remember if the new 3-way switch has separate poles for magnetic and modelled pickups or not. So, it could be the switch, or it could be some of the hardware after the switch. I'd call Line 6 Support.


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#3 Benni2407

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Posted 08 October 2013 - 03:20 AM

Thanks ozbadman! Unfortunately my warranty time is already over.

Maybe someone has a suggestion what I could try before contacting Line 6 support?


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#4 silverhead

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Posted 08 October 2013 - 04:23 AM

I would still contact Line 6 support - open a support ticket to deal with them directly.

 

They may be able to diagnose the problem and give you a no-cost fix. The expired warranty would only become a cost to you if the device needs servicing.


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#5 ozbadman

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Posted 08 October 2013 - 12:23 PM

FWIW, it sounds like there is a short somewhere between positions 3 and 5 of the switch when it's modelling. You could disconnect the switch and at least check that with a multimeter. After that, it becomes much harder to fix yourself.


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#6 Benni2407

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Posted 13 October 2013 - 03:21 AM

Thanks to the two of you!

I hoped there would be a simple solution for this, but now I'll contact Line6.

 

regards,

Benni


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#7 jurassicmike

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Posted 13 October 2013 - 01:13 PM

Yeah- I just upgraded to 2.0, and now the position switch will not light up,(Blue and white lights will not light) and when I press the button down, sound goes dead- so now I can't access several positions. Worked for an hour live- then failed. This is a Jtv-59.`


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#8 Benni2407

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Posted 14 October 2013 - 07:48 AM

There really seem to be some serious issues with firmware 2.0! In the german forum someone had the exact same problem, as I had, just with a JTV-69.

@jurassicmike: have you tried flashing to an older version and then reflashing 2.0?


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#9 airmanchairman

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Posted 03 November 2013 - 10:07 PM

 
 

My weeks old Jtv-69 has failed on me, literally hours after first use.

 

I charged the battery up as per instructions, fitted it, and then played around with the guitar, auditing the sounds and tunings.

 

I then updated the software on my POD XT using Sound Monkey, and downloaded the Workbench HD update successfully.

 

I then connected the Variax to Workbench (detected successfully) via my Mac in the hope of updating the firmware to the HD version; the (blue and white) lights on both the Tuning and Model knobs illuminated briefly, no messages displayed on Sound Monkey, and then the lights went out on the guitar.

 

Since then I've not been able to get the guitar to power up. I'm currently recharging the battery, but also have a Line 6 XPS DI box powering the guitar, with no joy in powering the guitar up. What on earth could the matter be?

 
 

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#10 arverutledal

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Posted 04 November 2013 - 02:16 PM

Hi,I got a jtv-69 ,updated to  fw 2.0 and the 5 way pickupselector switch went bad in Variax mode .it stays in  pos.5 no matter where I put it

 

It works fine in Magnetic mode

 

Flashed back to 1.9 but it's still the same 

 

I think the ver.2.0 has some bugs in it.since I had no problem erlier


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#11 Benni2407

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Posted 17 November 2013 - 02:43 PM

Hi there,

 

are there any news regarding this issue? I contacted Line6 directly, but the only answer I got was that I should send the guitar to a service center, because they think there must be something wrong with the hardware. Unfortunately my warranty is already over and I don't want to pay for that repair, because my guitar has already had different issues and I had already sent it in for three times (within the warranty).

I am really upset now... :(

 

Any suggestions for help? Has anyone solved this problem yet?


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#12 guitarmech111

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Posted 18 November 2013 - 06:36 PM

Anyone notice the planned obsolescence of line6 equipment?

 

I am getting a new switch. It is only $20 so it won't be that big of a hit. If I took it to a shop, throw in another $86 for labor... No thanks.


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#13 dbaudrate

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Posted 19 November 2013 - 08:05 AM

 

 
 

My weeks old Jtv-69 has failed on me, literally hours after first use.

 

I charged the battery up as per instructions, fitted it, and then played around with the guitar, auditing the sounds and tunings.

 

I then updated the software on my POD XT using Sound Monkey, and downloaded the Workbench HD update successfully.

 

I then connected the Variax to Workbench (detected successfully) via my Mac in the hope of updating the firmware to the HD version; the (blue and white) lights on both the Tuning and Model knobs illuminated briefly, no messages displayed on Sound Monkey, and then the lights went out on the guitar.

 

Since then I've not been able to get the guitar to power up. I'm currently recharging the battery, but also have a Line 6 XPS DI box powering the guitar, with no joy in powering the guitar up. What on earth could the matter be?

 
 

 

The lights aren't on, so are the mags working?    Is the fact that you can't switch it into modelling mode?   It may be the knob on the modelling switch. some of the knobs are drilled too deep, so it moves down to the point where you can't depress the switch.  pull the knob off of the modelling switch and see if the switch works by itself.   If it works, stuff some paper up inside the knob so that it won't slide down the switch too far.


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#14 airmanchairman

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Posted 27 November 2013 - 08:33 AM

airmanchairman, on 04 Nov 2013 - 06:07 AM, said:snapback.png

 

 
 

My weeks old Jtv-69 has failed on me, literally hours after first use.

 

I charged the battery up as per instructions, fitted it, and then played around with the guitar, auditing the sounds and tunings.

 

I then updated the software on my POD XT using Sound Monkey, and downloaded the Workbench HD update successfully.

 

I then connected the Variax to Workbench (detected successfully) via my Mac in the hope of updating the firmware to the HD version; the (blue and white) lights on both the Tuning and Model knobs illuminated briefly, no messages displayed on Sound Monkey, and then the lights went out on the guitar.

 

Since then I've not been able to get the guitar to power up. I'm currently recharging the battery, but also have a Line 6 XPS DI box powering the guitar, with no joy in powering the guitar up. What on earth could the matter be?

 
 

The lights aren't on, so are the mags working?    Is the fact that you can't switch it into modelling mode?   It may be the knob on the modelling switch. some of the knobs are drilled too deep, so it moves down to the point where you can't depress the switch.  pull the knob off of the modelling switch and see if the switch works by itself.   If it works, stuff some paper up inside the knob so that it won't slide down the switch too far.

 

Line 6 Support asked the same questions and made the same suggestion, but the switch under the knob wouldn't power the guitar either, and the mags weren't working to boot.

 

On their advice, the unit was returned to the vendor as having a defective power supply or circuit board, and a replacement unit sent, which I received recently and am well pleased with...

 
 
 
 
 
 
 
 

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#15 Benni2407

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Posted 08 January 2014 - 11:23 AM   Best Answer

Hello folks,

 

I don't know if some people still have trouble with this issue, but there are some news I want to tell you:

A few days after my last post in this thread, Line6 contacted me directly and offered me to send the guitar in and handle it as warranty, although my warranty time is already over (thanks Line6!).

Now I got my guitar back and the problem is solved. They simply changed the three way switch, which seemed to have been faulty. Now everything appears to work correctly :)

 

So again big thanks to Line6 and maybe this helps other users to solve that problem.

 

regards,

Benni


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#16 abendickson

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Posted 09 January 2014 - 01:50 PM

I have the opposite problem. Updated to 2.0 and now the 5 way switch doesn't work for the MAGNETIC pickups! Modeling works fine, but the neck pickup in magnetic mode doesn't work at all.


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#17 navindra

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Posted 20 March 2014 - 08:20 AM

Hi,

I have exactly the same problem -- failure of the toggle switch after 2.0 update. I think my guitar shipped with a defective switch, however because of the age of the guitar, Line6 cannot help me, even though the guitar is in basically new condition.

How did you get help on this?

Thanks!
Navin.
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