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Serious Bug In Workbench And Jtv


Best Answer guilhordas , 08 October 2013 - 12:53 PM

I want to thank the attention of all, I did find out, as Phil had said, The cable I use should probably be broken inside, but to connect to jtv in pod it works but does not work for the workbench. I was just picking up another ethernet cable and connect and worked, the problem was actually the cable. Thanks

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#1 guilhordas

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Posted 08 October 2013 - 05:14 AM

I decided to open a topic because the problem of my workbench and my jtv appear serious

.I often have received this message when I try to make a WB Operating,  "failed to write data to the guitar" and the sound of that model I'm changing mutes ., and now I can not get sound to come back in all positions of TELE or strat, the workbench repeats this error message

 

Now, Several models are dumb and a strange writing on the workbench

 

I tried to reinstall the firmware 2.0 but also get the error message, (error midi opening ports)  I'm having serious problems, ,

 

The names of the models were all changed and are now all are with strange letters

 

after many attempts I managed to reinstall 2.0 and returned my previous bundle, but still keeps giving bug, reinstalled the workbench but also not fixed.

switched from pc to notebook and my wife also not resolved.

In the workbench, question marks appear over the pickpus

anyone imagine what might be happening?
I have attached some pictures.

 

Thanks

Attached Files


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#2 phil_m

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Posted 08 October 2013 - 05:33 AM

It could be a bad VDI cable... Are you using the cable that came with the Workbench interface or are you using the longer VDI cable?


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#3 guilhordas

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Posted 08 October 2013 - 05:41 AM

I'm using a 4 meter cable, the picture of the cable is at this link, if you can look thanks

 

http://produto.merca...-c-3-metros-_JM


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#4 guilhordas

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Posted 08 October 2013 - 06:02 AM

strange is that our communications between pod hd and jtv is perfect, the problem is when I connect with pc

It could be a bad VDI cable... Are you using the cable that came with the Workbench interface or are you using the longer VDI cable?


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#5 silverhead

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Posted 08 October 2013 - 06:05 AM

That cable does not have the protective housing at the ends that a VDI cable provides. Regular use of an unprotected cable like this usually results in damage to the connections on the Variax and/or the HD500.

 

Here is the VDI cable. Note the protective housing on the cable ends:

https://www.globalfu...ode=98-030-0004

 

It is very possible, if not likely, that you have damaged your ports.


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#6 guilhordas

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Posted 08 October 2013 - 06:16 AM

i have this original cable but it is also very thick and heavy, so I do not use.

 

the cable that I use I've attached a photo for you to see.

a question, if my cable not suitable it should not work, right? but as said before, communication jtv with the pod is perfect, the problem happens only in the workbench

Attached Files

  • Attached File  foto.JPG   218.98KB   14 downloads

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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#7 guilhordas

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Posted 08 October 2013 - 06:39 AM

you do not think the problem may be with usb interface or usb cable?

That cable does not have the protective housing at the ends that a VDI cable provides. Regular use of an unprotected cable like this usually results in damage to the connections on the Variax and/or the HD500.

 

Here is the VDI cable. Note the protective housing on the cable ends:

https://www.globalfu...ode=98-030-0004

 

It is very possible, if not likely, that you have damaged your ports.


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#8 phil_m

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Posted 08 October 2013 - 06:52 AM

The problem could be the interface or the USB cable, but I'd be more suspicious of the Cat5 cable... This is just me speculating, but I believe the data being sent from the Workbench interface when updating and using Workbench is essentially MIDI sysex data, or something very much like it. When you're using the Variax with a POD, the data is more like MIDI PC and CC commands. Sysex data is more like a data stream and the MIDI commands are more like bursts of data being repeated. Sending commands is more forgiving than sending sysex. So I think it's likely that a bad cable could show up when using Workbench and not with the POD.


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#9 silverhead

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Posted 08 October 2013 - 06:56 AM

Yes - it may be a usb problem. It may also be your CAT5 cable. Since you have the original cable (at least protected on one end) why not test it? But remember - if this does not work that doesn't mean that it is a usb problem - it may be (and likely is) damage to the VDI connections/ports within one of the devices.

 

Long term you should definitely be usinga VDI cable protected at both ends.


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#10 phil_m

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Posted 08 October 2013 - 06:59 AM

Long term you should definitely be usinga VDI cable protected at both ends.

 

 

Well, at least at the Variax end... The cable that comes with the JTV is only protected at one end.


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#11 guilhordas

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Posted 08 October 2013 - 06:59 AM

I have 2 cables vdi here and 2 are giving the same problem, now jtv is no sound, only one or another model is sounding, I'm very upset because I have a gig tomorrow and my guitar is muted. what is your suggestion Phill?


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#12 phil_m

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Posted 08 October 2013 - 07:02 AM

Have you tried reinstalling the firmware using the HD500 instead of the Workbench interface?


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#13 silverhead

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Posted 08 October 2013 - 07:03 AM

Well, at least at the Variax end... The cable that comes with the JTV is only protected at one end.

Right - sorry for any confusion. I was talking about using the Variax with a compatible Pod device.


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#14 guilhordas

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Posted 08 October 2013 - 07:05 AM

the original cable that came in the jtv I have no more, but I bought this one

http://www.ebay.com/...=item4d1298adbc from the link, which is also original. the 2 cables give the same problem

 

I'm going crazy here, also already tested two usb cables, the only thing I do not have two is the usb interface.


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#15 guilhordas

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Posted 08 October 2013 - 07:06 AM

but it is possible to install the 2.0 with the pod?

Have you tried reinstalling the firmware using the HD500 instead of the Workbench interface?


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#16 guilhordas

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Posted 08 October 2013 - 07:08 AM

yes, but how will I connect the USB interface if the two sides are protected?

 

Well, at least at the Variax end... The cable that comes with the JTV is only protected at one end.


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#17 phil_m

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Posted 08 October 2013 - 07:09 AM

but it is possible to install the 2.0 with the pod?

 

 

Yes, it is... I actually would recommend using that people POD to do the update as standard operating procedure if they own one. It seems like a more robust connection to me. The only thing you can't use the POD for yet is connecting to Workbench HD.


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Time is a train
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Your face pressed up against the glass

 


#18 guilhordas

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Posted 08 October 2013 - 07:18 AM

Should I reinstall the models button on or off?

Yes, it is... I actually would recommend using that people POD to do the update as standard operating procedure if they own one. It seems like a more robust connection to me. The only thing you can't use the POD for yet is connecting to Workbench HD.


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#19 phil_m

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Posted 08 October 2013 - 07:22 AM

Should I reinstall the models button on or off?

 

 

I honestly don't think it matters that much when you do the update with a POD. You do need to make sure the volume knob is turned up. But as long as Monkey recognizes the guitar, you should be fine. I probably had the models turned on when I did mine. To be honest, I didn't pay attention to it when I updated. I just did what the Monkey told me to do.


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Time is a train
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Leaves you standing in the station
Your face pressed up against the glass

 


#20 guilhordas

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Posted 08 October 2013 - 07:22 AM

I am trying to install in a pod but I got this error message attached below

 

 

Should I reinstall the models button on or off?

 

Attached Files


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93





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