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Serious Bug In Workbench And Jtv


Best Answer guilhordas , 08 October 2013 - 12:53 PM

I want to thank the attention of all, I did find out, as Phil had said, The cable I use should probably be broken inside, but to connect to jtv in pod it works but does not work for the workbench. I was just picking up another ethernet cable and connect and worked, the problem was actually the cable. Thanks

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#21 guilhordas

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Posted 08 October 2013 - 07:32 AM

I succeeded in reinstalling the 2.0 trough the pod, sounds again, now I need to install my bundle, this is the problem


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#22 guilhordas

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Posted 08 October 2013 - 09:03 AM

I succeeded in reinstalling the 2.0 trough the pod, sounds again , but when I open the workbench gives the same problems, strange letters, models muted, what you think I should do phil?

Yes, it is... I actually would recommend using that people POD to do the update as standard operating procedure if they own one. It seems like a more robust connection to me. The only thing you can't use the POD for yet is connecting to Workbench HD.


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#23 phil_m

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Posted 08 October 2013 - 10:30 AM

Is Workbench doing this after you load your existing bundle? If so, I'd say the presets in that bundle may be corrupted. It is probably best to start from a clean slate and not try reloading those patches.


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#24 arislaf

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Posted 08 October 2013 - 11:39 AM

Through the pod???? I though to use the workbench HD it's possible only with the small Hub...


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#25 phil_m

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Posted 08 October 2013 - 11:49 AM

Through the pod???? I though to use the workbench HD it's possible only with the small Hub...

 

 

The only way to use Workbench HD at the present time is to use the Workbench interface. To do the update, though, you can use any device with a VDI interface.


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#26 guilhordas

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Posted 08 October 2013 - 12:53 PM   Best Answer

I want to thank the attention of all, I did find out, as Phil had said, The cable I use should probably be broken inside, but to connect to jtv in pod it works but does not work for the workbench. I was just picking up another ethernet cable and connect and worked, the problem was actually the cable. Thanks


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Jtv 69 , pod hd 500, suhr S3,prs custom 22, Gibson SG standard 96, fender plus strat 93


#27 guilhordas

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Posted 08 October 2013 - 12:55 PM

yes, I didnt know it was not possible to install the 2.0 connected through the pod, I thought it was only possible by USB interface, but Phill warned me that it was possible

 

Through the pod???? I though to use the workbench HD it's possible only with the small Hub...


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#28 jegler

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Posted 08 October 2013 - 01:12 PM

With v2.0 i got the same error mssg as guilhordas, but I reinstalled and that went ok, but now my high E and B string are like half the volume of my other strings - across all models. But wait - I have most of my patches saved with the JTV model and the tone set from 50-70% (all models just sounded harsh to me at 100%). If I set the tone to 100%, the string volume discrepancy goes away, but now I'm back to harshville and when I roll the tone back down, no top strings. Arrgg! This was NOT the case w/v1.9. I played a number of gigs before the "update" and everything sounded fine. I tried re-installing 2.0 but no help. Does anyone know if rolling back to v1.9 will fix this? I'm afraid of the Line6 Monkey now.


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#29 arislaf

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Posted 08 October 2013 - 08:41 PM

It is normal for the version 2.0, you can do manually the correction...Otherwise yes, by reverting to 1.9 will solve the problem automatic.


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#30 phil_m

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Posted 09 October 2013 - 05:48 AM

It is normal for the version 2.0, you can do manually the correction...

 

 

I don't know that I agree that it's normal... I've not altered the volume of the strings on my JTV69 since doing the update, and it sounds fine to me. I don't know why some people seem to have this issue and others don't. I suspect there could be differences in the levels of piezo between the models.

 

But, yes, altering the volume of the strings is easy to do in Workbench.


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#31 guilhordas

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Posted 09 October 2013 - 10:09 AM

Today something strange happened, I went to fix the cable that was giving trouble in the workbench, but it worked in the pod, and to my surprise the cable is not defective, I used a device that measures 8 wiring cable and all were working, then I wonder why this cable does not work correctly with the uSB interface and workbench? and the strange thing is that standard cable network from my interenet works


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#32 silverhead

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Posted 09 October 2013 - 10:52 AM

Some Ethernet cables are called 'crossover' cables. These do not work with the Line 6 products. You may have one of these; if so you need to use a standard (non-crossover) cable.


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#33 TheRealZap

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Posted 09 October 2013 - 11:31 AM

Just FYI if anyone cares... a crossover cable simply has the transmit and receive pairs swapped (orange and green) in the network context....

far more dangerous in the "use for anything other than network" context... as certain pairs will carry the power....

(as determined by engineering/manufacturer)

so under no circumstances should a crossover cable be used in a non-networking context unless you know the pinouts (not public to my knowledge) and assume the risk.

 

Some Ethernet cables are called 'crossover' cables. These do not work with the Line 6 products. You may have one of these; if so you need to use a standard (non-crossover) cable.


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#34 guilhordas

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Posted 09 October 2013 - 12:48 PM

The cable that i use with my jtv and pod is this http://produto.merca...-c-3-metros-_JM , this cable works perfectly to use with pod but doesnt work to workbench
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#35 guilhordas

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Posted 15 October 2013 - 07:39 AM

the problem happened again, I'm going crazy, I already changed the pc, swapped cables, reinstalled the firmware, but I'm having the same problems again


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#36 phil_m

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Posted 15 October 2013 - 07:49 AM

the problem happened again, I'm going crazy, I already changed the pc, swapped cables, reinstalled the firmware, but I'm having the same problems again

 

 

Sounds like the only thing you haven't changed is the interface. It could be the port on the interface is damaged. Or it could be the port on the guitar itself.


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#37 snhirsch

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Posted 15 October 2013 - 08:11 AM

This really sounds like the USB port cannot supply enough current to run the interface reliably.  I know that the Line6 documentation says not to use a USB hub, but a powered USB hub (with wall wart) can likely supply more current than the computer.  If you have one or can borrow one, it may be worth a try.


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#38 guilhordas

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Posted 15 October 2013 - 08:33 AM

the line 6 might think the problem may be with the usb interface or with my jtv, but the interface seems to work well, turn lights properly, the workbench always recognize the JTV through it,

can you post a links of this product? thanks


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#39 snhirsch

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Posted 15 October 2013 - 08:50 AM

the line 6 might think the problem may be with the usb interface or with my jtv, but the interface seems to work well, turn lights properly, the workbench always recognize the JTV through it,

can you post a links of this product? thanks

 

Well, obviously it is not working correctly if your attempts to stream data to the instrument are terminating with errors.  Small voltage drops that are enough to cause digital circuit misbehavior might not be obvious from watching LEDs.  You would have to put a scope on the +5V line at the interface to have a chance at seeing it directly.

 

There are hundreds of powered USB hubs available.  Google is your friend ("powered usb hub" might be a reasonable search term).  Anything with an external supply and USB 2.0 compatibility is a good bet.  But please keep in mind that I am only throwing that idea out because I've had similar problems when, e.g. copying files to my Tascam guitar trainer.  The unit is always recognized and mounted by my computer, but if plugged into a rear-panel USB port it disconnects part way through any file transfer.  If I connect to my little powered hub, it works perfectly.  Other things to do (if you haven't already):

 

- Swap USB cable

- Check computer and Line6 interface box for bent or visibly tarnished pins (strong light and magnifying glass are helpful)

- Try a quick shot of non-residue electronics cleaner in the computer and interface box, then work cable in and out about a dozen times.  Do NOT use anything with lubricant in it (aka "tuner cleaner") or you'll definitely regret it. 

 

- Check your computer setup for the presence of any non-Line6 device driver that may be trying to listen to the USB ports.

 

(My money is on the current capacity issue)


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40 years of Rock-n-Roll and proud of it!

 

PRS Custom 24 (1990) w/ GK-3 Hex PU

James Tyler Variax JTV-69(k) w/ Strat Neck

Roland GR-55 Guitar Synth

QSC K10 FRFR

 


#40 guilhordas

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Posted 15 October 2013 - 09:50 AM

thanks man iII try


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