I'm VERY upset. I've been using Line 6 products for many years and I've never felt more screwed over.
I'm just about done with this company. I currently have a PODxt which I've used on many studio sessions.
Often, before a session, I will fire up Line6 Edit and create new patches specific to the upcoming session.
Like any good loyal Line6 user I also fire up the Monkey and FOLLOW LINE6'S UPDATE INSTRUCTIONS
TO THE LETTER. I am NOT a NOOB. I'm a professional electronics technician and audio engineer. I've
run firmware updates on countless hundreds of rack effects and synthesizers. I've never lost one. Till now.
The !@#$% Monkey said I needed to update it. I was at v. 1.63 so I updated to 1.65. No problem. It then
told me I needed to update the Line 6 drivers from 126.96.36.199 to 188.8.131.52. Again, no problem. BUT then I tried
to fire up Line 6 Edit......PROBLEM. I get an error message saying the firmware code is invalid. Sooooo
I open up the !@#$% Monkey and yes, indeed there is a yellow triangle next to the firmware update.
Soooo I update the firmware. That went smoothly....or so it seemed. It claimed the update was successful
and prompted me to shut down and restart my POD. BUT when I did so I got the dreaded:
"Invalid Code Error 1"
So it looks like I've got a bricked POD. I tried all the recommended fixes. I booted up pressing Enter/Save
and also tried booting while holding the 1st left hand soft key....no joy. I then tried flashing the firmware.
Again the !@#$% Monkey proclaimed the operation a success but AGAIN the unit is booting to the
invalid code message.
Sooooo I finally broke down and did the unthinkable.....I called tech support. Being a tech myself, I
RARELY need to do so but the few times I have in the past I've always been pleased and impressed
with the experience. UNTIL YESTERDAY. I was told, in no uncertain that this was ENTIRELY my fault
and that my unit broke because it was old and that I should have known better than to try to update
This is MY fault because I did what LINE6's software prompted me to do?? If there is a danger in
doing so why is there NO warning?? I understand that a company cannot support products
indefinitely. BUT this company's SOFTWARE BROKE MY HARDWARE. Do I get even so much
much as an apology. NO. Worse still, I get a finger of blame pointed at me!! I feel like a raped
ape er, excuse me, MONKEY!!
Now, in Line6's defense, their rep did say I could send it in to be repaired....which, of course,
after S&H will likely cost more than simply buying a used PODxt. And, of course, I could also
simply buy a NEW Line6 product either way....LINE6 WINS I LOSE. What a BRILLIANT marketing
strategy!!!! Destroy customers old products by prompting them to install "updates" and, thereby
force them to pay for bench time or new products.
WAY TO GO LINE6!!
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