I'm VERY upset. I've been using Line 6 products for many years and I've never felt more screwed over.
I'm just about done with this company. I currently have a PODxt which I've used on many studio sessions.
Often, before a session, I will fire up Line6 Edit and create new patches specific to the upcoming session.
Like any good loyal Line6 user I also fire up the Monkey and FOLLOW LINE6'S UPDATE INSTRUCTIONS
TO THE LETTER. I am NOT a NOOB. I'm a professional electronics technician and audio engineer. I've
run firmware updates on countless hundreds of rack effects and synthesizers. I've never lost one. Till now.
The !@#$% Monkey said I needed to update it. I was at v. 1.63 so I updated to 1.65. No problem. It then
told me I needed to update the Line 6 drivers from 220.127.116.11 to 18.104.22.168. Again, no problem. BUT then I tried
to fire up Line 6 Edit......PROBLEM. I get an error message saying the firmware code is invalid. Sooooo
I open up the !@#$% Monkey and yes, indeed there is a yellow triangle next to the firmware update.
Soooo I update the firmware. That went smoothly....or so it seemed. It claimed the update was successful
and prompted me to shut down and restart my POD. BUT when I did so I got the dreaded:
"Invalid Code Error 1"
So it looks like I've got a bricked POD. I tried all the recommended fixes. I booted up pressing Enter/Save
and also tried booting while holding the 1st left hand soft key....no joy. I then tried flashing the firmware.
Again the !@#$% Monkey proclaimed the operation a success but AGAIN the unit is booting to the
invalid code message.
Sooooo I finally broke down and did the unthinkable.....I called tech support. Being a tech myself, I
RARELY need to do so but the few times I have in the past I've always been pleased and impressed
with the experience. UNTIL YESTERDAY. I was told, in no uncertain that this was ENTIRELY my fault
and that my unit broke because it was old and that I should have known better than to try to update
This is MY fault because I did what LINE6's software prompted me to do?? If there is a danger in
doing so why is there NO warning?? I understand that a company cannot support products
indefinitely. BUT this company's SOFTWARE BROKE MY HARDWARE. Do I get even so much
much as an apology. NO. Worse still, I get a finger of blame pointed at me!! I feel like a raped
ape er, excuse me, MONKEY!!
Now, in Line6's defense, their rep did say I could send it in to be repaired....which, of course,
after S&H will likely cost more than simply buying a used PODxt. And, of course, I could also
simply buy a NEW Line6 product either way....LINE6 WINS I LOSE. What a BRILLIANT marketing
strategy!!!! Destroy customers old products by prompting them to install "updates" and, thereby
force them to pay for bench time or new products.
WAY TO GO LINE6!!
Card4.JPG 48.67KB 3 downloads