BTHellhound Posted October 10, 2013 Share Posted October 10, 2013 Just getting the new SpiderIV75, ShortboardII, and SpiderIV Edit set up here. Edit asks for firmware update; Monkey recognizes it but fails to open the file claiming "unrecognized file type". So Edit will not see Spider. Any suggestions? Quote Link to comment Share on other sites More sharing options...
fflbrgst Posted October 10, 2013 Share Posted October 10, 2013 Try uninstalling Monkey from your computer, then reinstalling. If that doesn't work, you may need to uninstall all Line 6 software (and delete the folders and files, too) and reinstall everything. Yeah, a major PITA, but the software is glitchy that way. Quote Link to comment Share on other sites More sharing options...
BTHellhound Posted October 10, 2013 Author Share Posted October 10, 2013 All uninstalled and reinstalled but unfortunately still the same failure. Quote Link to comment Share on other sites More sharing options...
fflbrgst Posted October 11, 2013 Share Posted October 11, 2013 Sorry to hear that, guess you should contact Line 6 Tech Support 818-575-3600 (option 3) M-F 8am-5pm PST Quote Link to comment Share on other sites More sharing options...
Natedog_37 Posted October 11, 2013 Share Posted October 11, 2013 ^ yup Is this on a Mac, or windows PC? Quote Link to comment Share on other sites More sharing options...
BTHellhound Posted October 13, 2013 Author Share Posted October 13, 2013 Windows XP...... Quote Link to comment Share on other sites More sharing options...
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