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New Motherboard Not Valid Pod Xt Pro Ticket Id: 121631

podxt pro license manager line6 monkey detection line6 edit tone submision

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#1 ORGUS

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Posted 21 October 2013 - 12:20 PM

Dear Line 6 :
 
 
    I Have been sent a new Motherboard for my PODxt PRO, which was serviced at
your Authorized Repair Outlet, Music Market in Lima Peru.
 
They installed the new motherboard version 3 and returned a working unit to me.
 
Its been awhile, and I Had no trouble until I tried to connect via Monkey on
my Win 7 PC.
 
It seems the new Motherboard serial # sent by Line6 as replacement, Has not yet been
input as valid within Line6 records.
 
Please authorize my Pod xt Pro Hardware so It can be detected by License manager
and L6 Monkey
 
 enclosed pls find some of the screens I have encountered and let me know if you need any more information from the XT PRO
 
I ve Opened Ticket ID: 121631 to upgrade this matter
 
Attached File  LICENSE MANAGER ISSUE POD XT PRO.pdf   328.82KB   11 downloads
 
Best Regards
 
 
 
 
Orgus
 
 

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#2 TheRealZap

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Posted 22 October 2013 - 05:17 AM

your authorized service center would need to complete the install, and move the security chip from the old unit to the new unit... i believe...

in any case it should be in the documentation available to authorized service centers.

 

opening the ticket was the right thing to do, i'm sure that Line6 will get in touch with you.


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#3 ORGUS

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Posted 24 October 2013 - 04:41 PM

Hello Uber

 

 

Guess the center just replaced the motherboard... Security chip ? ill ask them

hope they still have my old board laying around

 

 

are there pics for the chip posted in case they dont know about it  ?

 

Thanks for your answer

 

 

 

 

Orgus


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#4 TheRealZap

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Posted 24 October 2013 - 05:48 PM

there are no public schematics, but an authorized service center should have access to them.

for your sake i hope they have your original board!

 

Hello Uber

 

 

Guess the center just replaced the motherboard... Security chip ? ill ask them

hope they still have my old board laying around

 

 

are there pics for the chip posted in case they dont know about it  ?

 

Thanks for your answer

 

 

 

 

Orgus


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#5 tdeviant

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Posted 26 October 2013 - 08:29 AM

 

Dear Line 6 :
 
 
    I Have been sent a new Motherboard for my PODxt PRO, which was serviced at
your Authorized Repair Outlet, Music Market in Lima Peru.
 
They installed the new motherboard version 3 and returned a working unit to me.
 
Its been awhile, and I Had no trouble until I tried to connect via Monkey on
my Win 7 PC.
 
It seems the new Motherboard serial # sent by Line6 as replacement, Has not yet been
input as valid within Line6 records.
 
Please authorize my Pod xt Pro Hardware so It can be detected by License manager
and L6 Monkey
 
 enclosed pls find some of the screens I have encountered and let me know if you need any more information from the XT PRO
 
I ve Opened Ticket ID: 121631 to upgrade this matter
 
 
Best Regards
 
 
 
 
Orgus

 

 Hello,

 

How much did you pay for the new motherboard and repair service?

 

Thanks


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#6 ORGUS

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Posted 26 October 2013 - 05:25 PM

Hello Tdeviant

 

 

The Motherboard sent was a result of a inquiry over a Line6 monkey firmware issue with my PODxt PRO

The Factory was able to replace the MB and The Repair center installed it for @ 50 US + Courier

shipping charges from California. ( @ 40 US )

 

 

 

 Orgus


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