Jump to content


Photo

Usb Device Not Recognized


  • Please log in to reply
40 replies to this topic

#1 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 31 October 2013 - 03:44 AM

Hello there to everyone, unfortunately i am out of warranty! 

I have LIN6 POD HD 500.

My issue is that my USB port can't connect with my laptop and desktop!

usbdevicenotrecognized.png

 

So i started with the normal fixing methods including uninstalling the drivers for my devices and re installing them. 

I tried system restore! i tried everything.

But Nothing happen!

So i go to a special electronic friend to see what's the problem...

He told me my USB port is damaged and i have to replace it.

 

I replace the USB port with a different and better quality USB port to avoid the same issue latter !

 

This is my USB port before " http://i42.tinypic.com/ot2knr.jpg "

and i replace it with that USB PORT " http://i44.tinypic.com/24wyjuw.jpg "

 

The problem still exist... :angry: 

I think something happen in to electrical board around the USB port.

 

 

Thank you...

 

*Sorry for my bad English 


  • 0

#2 arislaf

arislaf

    Power User

  • Members
  • PipPipPipPip
  • 1095 posts
  • LocationGreece

Posted 31 October 2013 - 06:29 AM

You tried at another pc?


  • 1

#3 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11514 posts
  • LocationOttawa, Ontario, Canada

Posted 31 October 2013 - 08:18 AM

In many cases, just replacing the usb port is not enough. The damaged port has probably caused a failure in an internal board/component within the HD500. I had the same thing happen to me. I had to take it in for servicing to replace the internal component as well as the USB port.


  • 1

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#4 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 31 October 2013 - 11:43 AM

arislaf> yes on two different computer !! στειλε πμ.  :)

 

silverhead> how much that cost? maybe the same thing happen to me, who knows!

i just want to listen different options, maybe is a software problem. :wacko:

 

Thank you guys for the replay...

 

pfff i'm tired with this! spending too much money for HD 500  :(


  • 0

#5 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11514 posts
  • LocationOttawa, Ontario, Canada

Posted 31 October 2013 - 12:35 PM

It was more expensive than I had expected. Can't say what it might be in your region.
  • 1

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#6 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 02 November 2013 - 01:01 PM


It was more expensive than I had expected. Can't say what it might be in your region.

 

I understand, if you have time send me how much have you pay about! what exactly have you change/fix on internal component ? Maybe i will be able to calculate the difference in price between our region. You know if is easy to found the electronic plan of hd500? Thank you for your time!


  • 0

#7 Charlie_Watt

Charlie_Watt

    Power User

  • Members
  • PipPipPipPip
  • 1196 posts

Posted 02 November 2013 - 01:11 PM

If you are looking for a Schematic - forget about it.  Line6 is not going to let them out.


  • 0

#8 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 02 November 2013 - 01:22 PM

If you are looking for a Schematic - forget about it.  Line6 is not going to let them out.

 

yep i'm looking for Schematic  :wacko: ! so what now...! any ideas for some results? 


  • 0

#9 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11514 posts
  • LocationOttawa, Ontario, Canada

Posted 02 November 2013 - 01:59 PM

I had mine fixed late last year. It cost $100 Canadian. I had it fixed at a dealer/service centre that now sells the HD500 brand new for $510; a new HD500x sells for $540.

 

So to get it fixed here cost almost 20% of the cost of a new device.

 

I do not know what internal component was replaced, its item cost, nor the complexity of the replacement activity.


  • 1

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#10 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 06 November 2013 - 04:21 AM

I had mine fixed late last year. It cost $100 Canadian. I had it fixed at a dealer/service centre that now sells the HD500 brand new for $510; a new HD500x sells for $540.

 

So to get it fixed here cost almost 20% of the cost of a new device.

 

I do not know what internal component was replaced, its item cost, nor the complexity of the replacement activity.

 

ok i see!!! so all the fix you make for your hd500 was in line6? or somewhere individual/other person?


  • 0

#11 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 06 November 2013 - 04:26 AM

so i try to see alone from some guides from a friend

 

my multimeter saw 3V and not 5V which is the normal electrical power for the usb! :o  :huh:


  • 0

#12 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 29 December 2013 - 01:00 AM

Anything, Anyone!!! :(


  • 0

#13 silverhead

silverhead

    Uber Guru

  • Line 6 Expert
  • 11514 posts
  • LocationOttawa, Ontario, Canada

Posted 29 December 2013 - 06:43 AM

My repair was done at an authorized Line 6 service center.

 

Have you opened a support ticket to work directly with Line 6 to get this fixed?

http://line6.com/sup...ickets/add.html


  • 0

Life is what happens to you while you're busy making other plans.
.... John Lennon

 

 


#14 arislaf

arislaf

    Power User

  • Members
  • PipPipPipPip
  • 1095 posts
  • LocationGreece

Posted 29 December 2013 - 01:11 PM

Stupid question but you tried another usb cable?


  • 0

#15 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 01 January 2014 - 08:10 AM

My repair was done at an authorized Line 6 service center.

 

Have you opened a support ticket to work directly with Line 6 to get this fixed?

http://line6.com/sup...ickets/add.html

 

Which country ?

 

I havent open any support ticket !!!

How it works? 

 

Thank you fro the replay...


  • 0

#16 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 01 January 2014 - 08:13 AM

Stupid question but you tried another usb cable?

 

 

Yeap, other cable, other computer but nothing unfortunately.


  • 0

#17 shedeler

shedeler

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 08 January 2014 - 12:05 PM

I´m having the same problem... USB not recognized!!! Can be a internal chip on my HD500... I already replaced the USB in the HD 500... and nothing!


  • 0

#18 arislaf

arislaf

    Power User

  • Members
  • PipPipPipPip
  • 1095 posts
  • LocationGreece

Posted 08 January 2014 - 02:02 PM

Which country ?

 

I havent open any support ticket !!!

How it works? 

 

Thank you fro the replay...

in our country Nakas is the official (unfortunately) line6 repair center. Better open a support ticket at the page silverhead gave you.

 

 

1) on search write ''pod hd usb not recognized'' 

 

2)after the results at the bottom of the screen will say:''If none of these documents helped solve your issue, click here to start your ticket:''  click here

 

3) choose your devise

 

4)select operating system on the block

 

5) describe your problem

 

MOST IMPORTANT!!! EQUIPMENT MUST BE REGISTERED, COMPUTERS MUST BE REGISTERED AND E-MAIL ALSO!!


  • 0

#19 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 11 January 2014 - 06:26 AM

in our country Nakas is the official (unfortunately) line6 repair center. Better open a support ticket at the page silverhead gave you.

 

 

1) on search write ''pod hd usb not recognized'' 

 

2)after the results at the bottom of the screen will say:''If none of these documents helped solve your issue, click here to start your ticket:''  click here

 

3) choose your devise

 

4)select operating system on the block

 

5) describe your problem

 

MOST IMPORTANT!!! EQUIPMENT MUST BE REGISTERED, COMPUTERS MUST BE REGISTERED AND E-MAIL ALSO!!

 

Done! Have to wait now...Ευχαριστω ρειιιιιι  :D


  • 2

#20 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 11 January 2014 - 06:28 AM

I´m having the same problem... USB not recognized!!! Can be a internal chip on my HD500... I already replaced the USB in the HD 500... and nothing!

I have the same problem too man! I haven't fixed my problem yet!


  • 0

#21 arislaf

arislaf

    Power User

  • Members
  • PipPipPipPip
  • 1095 posts
  • LocationGreece

Posted 11 January 2014 - 06:29 AM

Done! Have to wait now...Ευχαριστω ρειιιιιι  :D

Τιποτα αδερφε, μακαρι να δουλεψει!


  • 1

#22 Glo2ube

Glo2ube

    Just Startin'

  • Members
  • Pip
  • 11 posts

Posted 26 January 2014 - 09:19 PM

I just tried to flash my POD HD PRO. It started okay but suddenly failed now the puter doesn't see it. Monkey won't find it. It worked before. Tired of this lollipop.


  • 0

#23 Glo2ube

Glo2ube

    Just Startin'

  • Members
  • Pip
  • 11 posts

Posted 27 January 2014 - 03:06 PM

Yea maybe but I had the same issue with my pod xt pro. That's why I bought this you know.


  • 0

#24 Glo2ube

Glo2ube

    Just Startin'

  • Members
  • Pip
  • 11 posts

Posted 27 January 2014 - 03:10 PM

Verified my usb computer drivers. No dice. Hooked up MIDI to try it that way and there is no monkey option for the POD HD PRO. OK I'm frustrated. I am now gonna loosen the siding with my Bogner Ecstacy old school.


  • 0

#25 Glo2ube

Glo2ube

    Just Startin'

  • Members
  • Pip
  • 11 posts

Posted 27 January 2014 - 03:53 PM

Okay men, Same deal here with my pod hd pro. Crashed whilst flashing. I held down the VIEW "hold for system and I/o" button and pressed enter/move  and majiclly  the screen 'Flash update appeared' Monkey saw it and flash work successfully. How about that back door?


  • 1

#26 auldsnack

auldsnack

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 09 February 2014 - 01:54 PM

I´m having the same problem... USB not recognized!!! Done everything .Is ther anyone had any success in solving the problem.


  • 0

#27 Triryche

Triryche

    Uber Guru

  • Line 6 Expert
  • 5146 posts

Posted 09 February 2014 - 01:57 PM

What device do you have?

 

What happens when you run Monkey?


  • 0

#28 auldsnack

auldsnack

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 10 February 2014 - 02:54 AM

I have a POD HD500. Monkey wont find the device.


  • 0

#29 Triryche

Triryche

    Uber Guru

  • Line 6 Expert
  • 5146 posts

Posted 10 February 2014 - 05:40 AM

Have you tried a different USB cable and port?

 

What OS do you have?


  • 0

#30 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 05 March 2014 - 06:41 AM

Hello, new are as follows...
 
Since I did not find any solution with different electronic, i decided to go to the only company to have an authorized service.
Certainly heard worse in a matter of money and delay in delivery.
16 january gave HD500 and today I got it.
 
They changed my whole board including the usb ... 
 
It cost me 80 € 
Works just fine...
 
P.S.
The company did not called me as they told me, they did not informed me that that the price is 80 € to tell them if I want to fix it.
After I asked to know why all this delay they told me that the man who repaired the HD500
was fired and became a mess because they could not find out who owns what!
 
:blink:

  • 1

#31 bjnette

bjnette

    Gear Head

  • Members
  • PipPipPip
  • 501 posts

Posted 05 March 2014 - 07:06 AM

DID YOU TRY ANOTHER COMPUTER?

 

DOES ANY OTHER DEVICE WORK ON YOUR PC?

SUPPORT TICKET = BEST 


  • 0

#32 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 05 March 2014 - 10:33 AM

DID YOU TRY ANOTHER COMPUTER?

 

DOES ANY OTHER DEVICE WORK ON YOUR PC?

SUPPORT TICKET = BEST 

 

is working fine now... "damage" 80€

they have to replace the board...


  • 1

#33 Glo2ube

Glo2ube

    Just Startin'

  • Members
  • Pip
  • 11 posts

Posted 06 March 2014 - 05:01 AM

This happened to my Pod HD Pro after a flash update. Mine has to be a software thing. It won't even reboot. It gets stuck on start up with no output sound. I don't know why I even tried to flash it. Guess I have to send it in.


  • 0

#34 toneman2121

toneman2121

    Guru

  • Members
  • PipPipPipPipPip
  • 2779 posts
  • Locationphilly

Posted 06 March 2014 - 07:56 AM

i'm not saying anybody did this but i remember someone from line6 posting a caution to ensure that the correct software be installed i.e. podxt bean software = podxt bean; posdxt live software = podxt live and so on. i use podxt as an example because that is the time frame i remember.  i often wondered if the problems people were having was installing the wrong software by accident


  • 0

I'M SO HAPPY!


#35 toneman2121

toneman2121

    Guru

  • Members
  • PipPipPipPipPip
  • 2779 posts
  • Locationphilly

Posted 06 March 2014 - 08:36 AM

This happened to my Pod HD Pro after a flash update. Mine has to be a software thing. It won't even reboot. It gets stuck on start up with no output sound. I don't know why I even tried to flash it. Guess I have to send it in.

usually a global reset fixes that


  • 0

I'M SO HAPPY!


#36 Glo2ube

Glo2ube

    Just Startin'

  • Members
  • Pip
  • 11 posts

Posted 06 March 2014 - 09:09 AM

This may be the exception. When I try it it, just keeps toggeling between the normal screen and another one. I cant recall off hand. It won't process sound. Also, Monkey doesn't see it and I can get to the system screen. That shows the correct updated ver. but shows 00.0 for the usb. 

Then I tried to upload via the midi ports but there is no selection for any of the HD pod's. Support said send it in... :(


  • 0

#37 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 06 March 2014 - 09:12 AM

This happened to my Pod HD Pro after a flash update. Mine has to be a software thing. It won't even reboot. It gets stuck on start up with no output sound. I don't know why I even tried to flash it. Guess I have to send it in.

 

Yes, i believe is the better solution to send it to authorized service...


  • 0

#38 Andstev

Andstev

    Just Startin'

  • Members
  • Pip
  • 17 posts

Posted 06 March 2014 - 09:15 AM

i'm not saying anybody did this but i remember someone from line6 posting a caution to ensure that the correct software be installed i.e. podxt bean software = podxt bean; posdxt live software = podxt live and so on. i use podxt as an example because that is the time frame i remember.  i often wondered if the problems people were having was installing the wrong software by accident

 

Maybe is a solution,yes... but in my case i have to replace the board...


  • 0

#39 rgarf08

rgarf08

    Just Startin'

  • Members
  • Pip
  • 4 posts
  • Locationct

Posted 07 March 2014 - 12:51 PM

Im having the same error i have a hd pod400 i have probably plugged a usb cable into into the hub about 10 times total. About 4 months ago i started recording to my computer by plugging directly into the pods usb port i was using audacity DAW software and had no problems recording as well as when i plugged into the usb for software updates. I purchased cubase 7.5 DAW about 2 weeks ago and could not get it to recognize the pod, after trying everything for 2 days i finally went back to the old recording software and even that wont recognize the pod now. I then opened Monkey and that wont recognize the pod through the usb either. Im going to talk to support and fill out a ticket unless any one has any other ideas thanks


  • 0

#40 jhoc1108

jhoc1108

    Just Startin'

  • Members
  • Pip
  • 2 posts

Posted 04 April 2014 - 05:44 PM

Same issue with my 400.Tried the different port and cable fix (three cables, two PC's and a laptop which means however many tries you can do with three cables 9 ports) and still not recognized,still stuck on "v1/31 please wait..."on startup. Tech support says take it in, which I'm guessing will cost more than the 120 bucks these things go for used.

 

--Anyone have any success connecting with a midi to usb cable?

--Is there some sort of global reset (not the factory preset thing) on the HD400?

 

All this just to get the plexi modelin 2.01...sigh


  • 0




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users