Just finished a call with Line 6 support and I am not happy at all.
I have a Line 6 M13, and after working issue free for 1 year the unit started to power off and on its own and the display would go all crazy(half of each display was not showing).
After doing some research, found out others have the exact same issue, that is resolved by resetting the unit back to factory defaults and then reapply the firmware and then re-add your patches.
This fix worked for 6 months then the unit started to act up again. I applied the same steps to fix it, but this time it only lasted for a month. I applied the fix again and it would only last for a few hours.
This time I called Line 6 support. After waiting over 20min (during a slow period??) I spoke with a agent who was rather condescending. He explained that he had not heard of this issue. I asked him to do a Google search on the issue, in a couple of minutes he found 5 different web posts on this similar issue, but according to this tech, this unit I have is an older product and that if it it was really an issue there would be more than 5 posts. I have since found over 10.
He told me it is not software related and that it is a hardware issue and that I would have to bring it into a service shop.
I called the service shop and based on my units behavior, if it is a hardware issue that it would be serviceable as the parts on the unit aside form switched are not serviceable. They told me most people buy Line 6 products because it is feature rich but cheap in price, and use it until it breaks then it is a throw away device??? They told me not rely on Line 6 products as an essential part of my rig due to their lack of reliability.
I am out now several $100's of dollars, have spent way to many hours resetting this device to be told that it is not that big of an issue and that I am at my own.
At this point it sounds like Line 6 likes to sell their products but not support them afterwards.
I got no sense of value from my contact with support. The agent had his mind made up that he would not be able to help me and wanted to send me off on a wild chase with a service dept. Good thing I know the people at this service shop and they were honest with me, understanding that anything I would do now with this device will cost me money without any guarantee on a permanent fix.
Very sad. At this point I am looking at the TC Electronics stuff as they appear to support their products better with their customers.
Please note that I have had 5 other Line 6 products and have had problems with 3 of the past devices. I should have known better but thought that this company would stand behind their products. Maybe next time around avoid all the extra bells and whistles and put out a stable product that is not filled with bugs and issues.
The worst thing is I helped Line 6 sell 5 of theses devices to my bands Bass Player, and other musician friends based on my recommendation. I really hope they don't break like mine.
I was a loyal customer who is now planning on preaching the problems with Line 6 devices and its support system, unless I can get some sort of value for my product with Line 6.
Hopefully the moderators will see this as my last and only option for some sort of resolution.